UralSib's Nightmare Customer Service Will Keep You Up at Night

Name: UralSib's Nightmare Customer Service Will Keep You Up at Night
Item: UralSib Bank
Rating: 1
Author: tongotarovshohjahon2

summarizeEditor's Summary

I've had my fair share of dealing with poor customer service, but UralSib takes the cake. Their aggressive sales tactics and refusal to respect my boundaries left me fuming. I closed my accounts on September 14, 2024, but that didn't stop them from calling me multiple times. I politely told them I wasn't interested, but they just wouldn't take no for an answer. It's like they thought I was made of money, and they just wouldn't quit. I'm still trying to process the whole ordeal, but one thing's for sure - UralSib's customer service is a total nightmare, and their value for money is way off. They've got good interest rates, but you'll need to navigate their confusing website to get to them. And don't even get me started on their customer support - it's a total joke.

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BilgiGizliliği1/10

MüşteriHizmeti1/10

HesapKapatmaSüreci1/10

KrediKartıSistemleri1/10

İletişimYöntemleri1/10

A Customer Service Nightmare: My UralSib Experience

I've had the misfortune of dealing with some poor customer service in my time, but UralSib takes the cake. Their tactics are straight out of a nightmare, and I'm still trying to process what happened.

It all started on September 14, 2024, when I closed all my accounts with UralSib. I thought that would be the end of it, but boy was I wrong. Over the next 9 days, I received 5 calls from them, each one more annoying than the last. I politely told them I wasn't interested in their offers, but they just wouldn't take no for an answer.

Then, to top it all off, I got a call at 9:16 PM yesterday. I thought it was a scam, so I hung up. But then I called their customer support to report the incident, and guess what? It was indeed UralSib!

I asked the customer rep to add my number to the do-not-call list, but that didn't seem to make a difference. Today, I got another call, and I was fuming. I called their customer support again, and the rep told me that, according to their rules, they can call me for 7 more days after I closed my accounts. I'm speechless. Their goal seems to be to drive me crazy, not to provide good customer service.

I've never experienced such aggressive behavior from a bank before. Even in other banks, I've never gotten calls after I closed my accounts.

I decided to take matters into my own hands and filed a complaint to have my personal data removed. But, of course, they refused, citing Russian laws that require them to keep customer data for 5 years after account closure.

But here's the kicker: they can break their own rules and call me all they want, but I'm not allowed to remove my data. It's like they're playing by their own rules.

I've attached some screenshots of their customer portal, which looks like a spammy website. And to make matters worse, I found out that they'd opened a new credit card in my name without my consent.

I'm dreading the next call from UralSib. It's like they're trying to drive me insane.

I've learned my lesson the hard way: UralSib's customer service is a total nightmare. Don't make the same mistake I did.

Has anyone else had a similar experience with UralSib? Please share your story.

I'm still trying to figure out how to deal with this situation and protect my financial data from UralSib's abuse.

UralSib's customer service is a total disaster, and I would not recommend them to anyone. Their aggressive tactics are a clear indication of their disregard for customer well-being.

Don't trust them with your financial data. It's not worth the risk.

I've attached some screenshots of their customer portal and the spammy messages they sent me. Please take a look and share your thoughts.

Aggressive customer service tactics Non-stop calls after account closure Refusal to remove personal data Opening a new credit card without consent Spammy customer portal website

Here's a screenshot of their customer portal, which looks like a spammy website.

And here's a screenshot of the spammy message they sent me.

I'm still waiting for the next call from UralSib. I'm not looking forward to it.

Oh, and one more thing: I used to have a credit card with UralSib, and I was promised a cashback program. But after spending over 50,000 rubles in a month, I only got a paltry cashback. It turned out that the cashback only applies to purchases from their partner stores. What a joke.

It's clear that UralSib prioritizes their own interests over customer satisfaction. Their customer service is a total disaster, and I would not recommend them to anyone.

Has anyone else had a similar experience with UralSib? Please share your story and let's warn others about this bank's aggressive tactics.

I'm still trying to figure out how to deal with this situation and protect my financial data from UralSib's abuse.

UralSib's customer service is a total nightmare, and I'm not alone. Don't make the same mistake I did and avoid this bank at all costs.

It's time to take action and report UralSib's aggressive tactics to the relevant authorities. Let's make sure that no one else has to go through what I've been through.