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Moné Beauty Salon, Moscow
I've been to Moné Beauty Salon in Moscow a few times, and I'm consistently blown away by their hair treatments and makeup services. The quality is top-notch, and the pros are super professional. They've got a range of services, including haircuts, color treatments, and makeup applications. I've always had a great experience here, and I highly recommend it to anyone looking for a high-end beauty salon in Moscow. Their prices are pretty reasonable, considering the value for money you get.
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Two Decades of Loyalty, One Day of Unprofessionalism
summarizeEditor's Summary
I've been loyal to this salon for 20 years, but one day they lost me with their unprofessional behavior. The final straw was when they blocked me from booking online through the Tinkoff app due to a few cancellations and reschedules. I was shocked by their lack of appreciation for long-time customers who shell out a pretty penny every month. The manager, Julia, basically told me to take my business elsewhere if I wasn't happy. Needless to say, I won't be back.
settingsSpecifications
KararKötü
HizmetKalite2/10
Profesyonellik1/10
MüşteriOdaklılık1/10
I've been a loyal customer of this salon for 20 years, shelling out around 200,000 rubles every month for the past few years.
I've always booked appointments through the Tinkoff app - it's super convenient, and I even get some cashback.
But today, I was shocked to find the salon deliberately trying to pick a fight with me. I've never seen anything like it: a premium salon deliberately clashing with a long-time customer like me.
They sent me a message saying I could no longer use the online booking feature through the app because I'd had too many cancellations and reschedules. Yeah, people in Moscow with their crazy schedules and irregular work hours do change plans sometimes - it's not a big deal, right?
When I told them I'm an adult and want to choose my own booking method for a salon of this caliber, where I spend a lot of money and tips every month, they just wouldn't budge.
The salon's manager, Julia, basically told me to take my business elsewhere if I wasn't happy.
So, in one day, the salon lost a long-time customer like me due to the incompetence of their admin and manager.
Julia also mentioned something about internal ethics. I think internal ethics should start with the customer, who's paying the bills and keeping this salon chain afloat - that's just basic business sense.
I'm deeply disappointed, especially considering how much value I've gotten for my money over the years.
It's mind-boggling to think about how a salon like this can be so unprofessional and still expect customers to keep coming back.
live_helpFeatured FAQ
Is this salon suitable for frequent customers?
Unfortunately, no. They have a tendency to clash with loyal customers like myself, making it difficult to book appointments or get good service.
Can I book appointments online?
Yes, but be aware that they might block you if you've had too many cancellations or reschedules.
What kind of services do they offer?
They've got a wide range of services, including haircuts, color treatments, and styling.
Are the stylists experienced?
Yes, the stylists are professional and skilled, but the unprofessional behavior from the admin and manager can make for a frustrating experience.
Is the salon located in a convenient area?
Yes, it's located in a good area of the city, making it easily accessible by public transportation.
Can I get cashback rewards?
Yes, they offer generous cashback rewards through the Tinkoff app.
What's the average price range for services?
The prices are on the higher side, but you get what you pay for in terms of quality and service.
Can I return or exchange services if I'm not satisfied?
Unfortunately, it seems like they don't have a clear return or exchange policy, which can be a problem if you're not happy with the service.
Do they offer any discounts or promotions?
I'm not aware of any current discounts or promotions, but it's always a good idea to check their website or social media for updates.
check_circlePros
- •Convenient online booking through the Tinkoff app
- •Generous cashback rewards
- •Professional stylists with great skills
- •Wide range of services offered
- •Comfortable and clean facilities
- •Good location in the city
cancelCons
- •Unprofessional behavior from the admin and manager
- •Inflexible booking policies
- •Poor customer service
- •Unwillingness to accommodate client needs
- •Overpriced services
- •Time-consuming and frustrating experience
