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Home/Catalog/Auto/Transport/My Not-So-Great Experience on Turkish Airlines' TK 3997 from St. Petersburg to Antalya and Back
Anadolu Air
AutoTransport
Anadolu Air

I've tried Anadolu Air and it's been a game-changer for my travel plans. This service offers a convenient way to get where you need to go, and I've found it to be super reliable.

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My Not-So-Great Experience on Turkish Airlines' TK 3997 from St. Petersburg to Antalya and Back

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Posted 3 days ago
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NatalieCoopReviewer Community Member

add_circle Pros

  • Check-in was relatively smooth, with multiple counters processing boarding passes for different flights at the same time.
  • We only had to wait 15 minutes in line, which is a pretty decent wait time considering the number of passengers.
  • The airport staff at Pulkovo airport are now accepting luggage without the need for self-packaging, which is a huge time-saver.
  • The automated machine that wraps luggage in protective plastic is a game-changer - it's fast and efficient.
  • The flight attendants were friendly and attentive, even if the rest of the experience was a letdown.

remove_circle Cons

  • The flight was delayed by two hours, which is unacceptable for a flight that's supposed to take off at 12:40.
  • The check-in process was chaotic, with multiple counters and a long line to wait in.
  • The airport staff at Pulkovo airport still charge 500-1000 rubles for luggage wrapping, which is a bit steep.
  • The automated machine that wraps luggage in protective plastic is only available at Pulkovo airport, which is inconvenient for other passengers.
  • The flight attendants were friendly, but they couldn't do much to make up for the rest of the experience.

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Editor's Summary

I was really looking forward to flying with Turkish Airlines again after my amazing trip from St. Petersburg to Bodrum last year. But this time around, I was pretty disappointed. The whole experience was a letdown, from the check-in process to the flight itself. I had chosen the flight specifically to fly with Turkish Airlines, and after days of agonizing over the booking, I finally got my hands on those coveted boarding passes. But the excitement was short-lived, as we encountered some issues that left a bad taste in my mouth. I'm sharing my not-so-great experience with you in the hopes that it'll help others make a more informed decision.

Specifications

KararKötü
Kalite4/10
Kapasite2/10
Güvenlik8/10
KoltukKonforu2/10
HizmetKalitesi3/10
UçuşEkipmanı1/10
UçuşPersoneli1/10

I was really looking forward to flying with Turkish Airlines again after my amazing trip from St. Petersburg to Bodrum last year. You can check out that review here.

But this time around, I was pretty disappointed. I had chosen the flight specifically to fly with Turkish Airlines, and after days of agonizing over the booking, I finally got my hands on those coveted boarding passes.

Our flight was scheduled for a Saturday at 12:40, and we landed at Pulkovo two hours later. Check-in was already open, with multiple counters processing boarding passes for different flights at the same time. We only had to wait 15 minutes in line, and then we handed over our luggage, which is now accepted without the need for self-packaging at Pulkovo airport as of April 2024. If you do need to wrap your luggage in protective plastic, you'll have to pay 500-1000 rubles to the airport staff, who'll wrap it for you in a matter of seconds using an automated machine. I did see a few passengers whose hand-wrapped luggage was still accepted, but I have no idea what criteria the staff use to decide – maybe it just depends on their mood. We spent a bit over an hour in the waiting area, but at least the flight was on schedule and without any delays. Unfortunately, that's the only positive aspect of this flight – and here's why.

We were quickly taken to the plane on a tiny, battered bus that was only big enough for the economy class seats, which were arranged in rows of six. It was clear that this charter was cutting costs on everything. But what really surprised me – and then disappointed me – was what I found when I boarded the plane.

The Boeing 737-800 was cramped, awkward, with worn-out seats and a bunch of grumpy, tired Turkish flight attendants who looked like they'd rather be anywhere else. They greeted us with a scowl, not a smile, and looked like they'd been dragged out of bed to serve us. They maintained that expression for the entire flight, never once cracking a smile.The seats on the Boeing 737-800 were tiny and narrow, with my knees just a few centimeters from the seat in front of me. It felt like I was sitting on a stool the whole time, or like I was on our domestic carrier Pobeda – the plane was shaking and swaying constantly.

I was stuck in the back of the plane, row 32, and let me tell you, it was a wild ride. The seats in the back of the Boeing 737-800 don't recline like they do on other planes, but it was still pretty comfortable. I was sandwiched between two other passengers, and the constant movement of the plane made it impossible to sleep. I had to deal with the constant rumble of the plane and the occasional jolt that made my seatbelt dig into my lap. But hey, at least the flight was short, right? So, what did Turkish Airlines have in store for us on this long-awaited meal? A sad, empty sandwich (yes, that's what the flight attendants called it) that was basically just a dry bun with no filling. Some lukewarm lemonade, water, and tea/coffee with powdered creamer, but no milk on board for four hours? No thanks, I guess. Nordwind Airlines wouldn't even feed you if the flight was under five hours. On the way back from Antalya to St. Petersburg, we were on the same plane, and I have to say, the meal was a bit of an improvement. They added some cheese and a tomato slice to the sandwich, and it looked way more appetizing. I'm a bit of a foodie, and I judge the comfort of a flight by the quality of the in-flight meal. I mean, what's the deal with the contrast in service from the food to the staff from St. Petersburg to Bodrum (check out my review of their hospitality here)? Even though the Turkish Airlines logo was plastered on the plane, tickets, and electronic board, I got the strong feeling I was flying on some local Turkish equivalent of our low-cost carrier, not a major international airline. A fellow passenger filled me in, and I later looked it up online - we were flying on AnadoluJet, a subsidiary of Turkish Airlines that's not exactly living up to its parent's standards.But what really got my goat was that there was no mention of this at all when I booked my ticket. Even if it was a codeshare, like the ones our Aeroflot and Rossiya Airlines often do (I've got a detailed review of one of those flights here), you'd think they'd at least try to match the branding. Right?

+

The flight from St. Petersburg to Antalya and back was spot on schedule

+

The seats on the last row recline to a pretty comfortable position

Conspicuous Cons

-

No hot meals on board

-

The flight attendants were completely unfriendly and even a bit rude

-

The plane was old and worn out

-

The seats were pretty beat up

-

And don't even get me started on the lack of pillows and blankets

Featured FAQ

What was the main issue with the flight?

The flight was delayed by two hours, which was a major inconvenience for me and my fellow passengers.

How long did you have to wait in line at check-in?

We only had to wait 15 minutes in line, which is a pretty decent wait time considering the number of passengers.

Are there any benefits to flying with Turkish Airlines?

Yes, the flight attendants were friendly and attentive, and the automated machine that wraps luggage in protective plastic is a game-changer.

Can you recommend any alternative airlines?

I'm not sure, but I'd definitely do some research before booking with Turkish Airlines again.

What was the most frustrating part of the experience?

The whole experience was a letdown, from the check-in process to the flight itself.

Would you recommend Turkish Airlines to others?

No, I wouldn't recommend Turkish Airlines to others based on my experience.

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