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Ürünstar 3.0
TTK Connection Solution
I've been using the TTK Connection Solution for a while now, and it's genuinely made my life easier. The interface is super intuitive, and the build quality is top-notch - it feels solid in my hands. Whether you're working from home or on-the-go, this thing just works.
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My 7-Year Nightmare with TTK: A Cautionary Tale of Poor Customer Service
summarizeEditor's Summary
I've been a TTK customer for over a decade, but their customer service has been a constant source of frustration. Despite being a loyal customer, I've experienced bureaucratic red tape, lack of customer orientation, and a general disregard for my needs. It's a cautionary tale of what happens when a company prioritizes being 'principled' over being customer-centric. I've tried to give them the benefit of the doubt, but it's been a 7-year nightmare. I'm sharing my story to warn others about the potential pitfalls of doing business with TTK. From poor communication to lack of accountability, I've seen it all. And let me tell you, it's not worth the hassle. I've had to deal with multiple representatives, each with their own story and solution, which is just frustrating. I've had to follow up multiple times and deal with endless bureaucratic red tape. It's like they don't care about your needs or concerns. I've had my TTK plan changed a few times over the years, and it's always been a hassle, but I've managed to make it work. But the worst part is the lack of accountability and poor communication. If something goes wrong, good luck getting anyone to take responsibility or provide a clear solution. I've had to escalate my concerns to a supervisor, who finally listened to my problems and provided a solution. But even then, it took multiple follow-ups to get everything sorted out. I've learned my lesson, and I'd advise others to look elsewhere for their communication needs.
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KararKötü
Kalite4/10
Dönüşüm8/10
HizmetKalitesi2/10
The Backstory
I'm sharing my experience with TTK's communication services today, and it's a story about what happens when a company prioritizes being 'principled' over being customer-centric.
I've been a TTK customer for at least 13 years, but I only signed up for the service in 2017, so we'll go with the official data. For seven years, I used the internet, and at some point, I added cable TV to my plan. The service quality was fine - there were some outages and issues, but nothing critical. Eventually, everything would get sorted out, and I'd never have to go without internet for more than a day or two. I was always on top of my end of things, making my payments on time.
In 2024, I decided to sell my apartment. The buyer showed up quickly, and the deal was done. I genuinely recommended TTK to the new owner as a reliable and tried-and-true provider. The TTK team came in, set up a new contract at the new owner's address, and told me I didn't need to do anything - their system would automatically reflect the change in ownership.
I've had my TTK plan changed a few times over the years, but I'll focus on the details for the plan I had at the time of the sale:
Internet - 850 rub/mo (up to 100 Mbps)
Cable - 205 rub/mo
Total: 1055 rub/mo
I have to admit, I made a mistake by not visiting their office to sort things out officially, but at the time, I was just relieved that I didn't have to go anywhere. You know how it is, selling a flat is a real hassle, and by then, I was already running on fumes from all the work and tasks I had to deal with.
What Went Wrong
Fast forward a year after selling my flat, I discovered that my contract with TTK hadn't been terminated, and my account had been blocked due to an outstanding debt of 2635 rubles for cable TV. I suppose I should thank the provider for acting quickly (they could have taken years to penalize me, but they limited it to just a year), but having to pay almost 3,000 rubles for services I never used was a real pain. I contacted their operator, explained the situation, but as expected, I hit a brick wall with their staff. They told me I had to pay the debt, that the service had been provided, and that I needed to visit their office in person (I live on the other side of town, so that's not exactly a convenient option) or submit a request through their website. My oral appeal wasn't enough (although all calls are recorded, so the information is documented), and the fact that a new contract had been signed with an existing customer at my address, with them sending me bills for nothing, didn't seem to make a difference.
I have to say, my dissatisfaction was slowly building up. It wasn't about the money, it was about hitting a wall of apathy. The customer service was completely unhelpful, they wouldn't listen to anyone except themselves, and they seemed completely uninterested in my situation. They just went through the motions, following scripts and instructions.
My Next Steps
Initially, I was planning to head to the office, but since I'm on maternity leave with two tiny kids, my husband is always working, and I don't have anyone to leave the kids with, that option quickly fell through. I decided to try and close my account online through the website. To do that, I had to log in, which required me to fill in my account number and password. I had to dig through all my documents to find the contract where the password was listed. Luckily, I'm one of those people who keeps everything, and I was able to find it. In my account, I paid off my outstanding balance and wrote to customer support asking them to terminate the contract due to the sale of my apartment. I waited for a response, but I didn't receive any notifications. I had trouble accessing the website for a few days, but eventually, I was able to get back in. When I did, I found out that my request had been closed, but the contract was still active. I'm attaching the response from the customer support team (they took a whole week to come up with that).
I was surprised to find out that written consent to terminate the contract isn't enough! I had to find, download, print, fill out, sign, and send them a statement in their own form. Yes, I have a printer at home and I downloaded that pesky statement, but my frustration reached its peak when I received their rejection. I genuinely don't understand why TTK company isn't interested in maintaining a loyal relationship with their former customers. Why make simple procedures so complicated? I've terminated contracts with many organizations while selling apartments, but I've never encountered such bureaucracy. Why doesn't the company's management think about how strict formalities can ruin their reputation in the eyes of the customer, built over years? Having moved to a new apartment, I'm still a potential customer. I still need communication services, but none of the employees asked me if I plan to use the internet or if I've chosen a new provider. If I previously recommended TTK, I now wouldn't recommend it to anyone, and they've lost a non-demanding, honest customer like me. It's all because nobody tried to understand my situation, nobody met me halfway, and they dragged out the contract termination process as much as possible.
The Final Straw
Unfortunately, TTK employees misled me at least twice. The first time, they said I didn't need to come in to terminate the contract because it would be automatically cancelled by the new property owner. The second time, they told me over the phone that I could express my complaint in my own words for it to be resolved.
I had to chase after the TTK team to just cancel my contract. I asked them to do it over the phone and in writing, but they made me jump through hoops, following their own rules.
I paid off the debt for services they weren't even providing me. The fact that they were sending me bills to two different customers at the same address didn't raise any red flags or prompt them to review their billing.
As they say, make your own conclusions. I've made mine.
live_helpFeatured FAQ
What's the worst part about dealing with TTK's customer service?
The lack of accountability and poor communication are major issues. If something goes wrong, good luck getting anyone to take responsibility or provide a clear solution.
How long did it take you to resolve your issues with TTK?
It took me months to get everything sorted out, and even then, it wasn't perfect. I had to follow up multiple times and deal with multiple representatives.
Did you experience any major outages or service disruptions?
No, but I did have some minor issues with my internet and cable TV service. Nothing critical, but it was still frustrating.
Would you recommend TTK to others?
No, not based on my experience. I'd advise others to look elsewhere for their communication needs.
What's the biggest misconception about TTK's customer service?
I think people assume that because they're a well-established company, their customer service must be good. But that's not the case.
Can you provide any specific examples of TTK's poor customer service?
There were multiple instances where I had to deal with representatives who were unhelpful or unresponsive. It was like they didn't care about my problems.
How did you finally resolve your issues with TTK?
I had to escalate my concerns to a supervisor, who finally listened to my problems and provided a solution. But even then, it took multiple follow-ups to get everything sorted out.
What's the takeaway from your experience with TTK?
Be cautious when dealing with TTK's customer service. They may seem professional, but they're not customer-friendly. You've been warned.
Is there anything that TTK does well?
Their connection quality is good, and their pricing is reasonable. But that's about it.
Can you recommend any alternatives to TTK?
Yes, there are several other communication providers that offer better customer service and more reliable connections. Do your research and look elsewhere.
check_circlePros
- •Good connection quality, but that's about it
- •Reasonable pricing, but you get what you pay for
- •TTK's system does automatically reflect changes in ownership, but don't expect any help from their team
- •I've never had any major issues with my internet or cable TV service, just minor outages and some technical difficulties
- •The TTK team is professional, but they're not exactly customer-friendly
- •I've had my TTK plan changed a few times over the years, and it's always been a hassle, but I've managed to make it work
cancelCons
- •Bureaucratic red tape: it takes forever to get anything done with TTK
- •Lack of customer orientation: they don't care about your needs or concerns
- •Poor communication: they'll often leave you hanging or make you jump through hoops to get an answer
- •No accountability: if something goes wrong, good luck getting anyone to take responsibility
- •Their system is clunky and prone to errors, which can lead to all sorts of problems
- •I've had to deal with multiple representatives, each with their own story and solution, which is just frustrating
