Editor's SummaryExpert Opinion: This travel company's lack of communication and unexplained rejection make it a company to avoid. Despite the best-laid plans, human error can occur, and it's essential to choose a reliable travel partner.

A Chilling Experience with a Travel CompanyIt all started on September 20-26 when I booked a trip to Gagry with a friend. While my friend was able to depart, I was not - due to a 'failure to clear customs.' However, I had no idea that this was how my trip would unfold - a classic case of human error.

The company, in their correspondence, suggested that I write a statement to minimize financial losses. I prepared the necessary documents and submitted them, only to be met with radio silence for two months. I repeatedly called them, but they failed to respond. Eventually, I received a rejection letter without any explanation. It's a sobering reminder that even the best-laid plans can go awry.

Why You Should Avoid This CompanyMy experience with this travel company was nothing short of disastrous. The lack of communication, the unexplained rejection, and the overall incompetence left a sour taste in my mouth. I would not recommend this company to anyone.

Featured FAQWhat happened during your trip to Gagry?I booked a trip to Gagry with a friend, but due to a 'failure to clear customs,' I was unable to depart.

What did the company suggest you do?The company suggested that I write a statement to minimize financial losses.

How long did it take for the company to respond?It took two months for the company to respond, and even then, it was a rejection letter without any explanation.

Why should I avoid this company?My experience with this company was disastrous, and I would not recommend it to anyone due to the lack of communication and unexplained rejection.

What can I do to avoid similar experiences?It's essential to choose a reliable travel partner and be aware of the potential risks involved in traveling abroad.