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My Nightmare with Tinkoff Kubushka: Forced Service and Aggressive Customer Support
CaglarSahin
Finance•2 weeks ago
3.0
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TBank Savings Box
Productstar 3.0

TBank Savings Box

I've been using the TBank Savings Box for a while now, and I'm really impressed with how easy it is to stash my cash and earn interest. It's a great option for anyone looking for a hassle-free savings experience. The interest rates are competitive, and the online platform is super user-friendly - I can log in, check my balance, and make transfers in no time.
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My Nightmare with Tinkoff Kubushka: Forced Service and Aggressive Customer Support

summarizeEditor's Summary

I recently signed up for Tinkoff Kubushka, their home delivery service that's supposed to be a lifesaver when you need cash fast. But little did I know, it'd turn into a financial nightmare. The service itself is easy to use, but the aggressive customer support and forced service terms left me shaken. I'm sharing my experience so you can be aware of the potential pitfalls. Be cautious and read the fine print before signing up for Tinkoff Kubushka. The interest rates are sky-high if you can't pay back within the 7-day period, and it can easily trap you in a debt cycle if you're not careful. You need to be responsible and use it wisely, or else you'll regret it. It'll show up on your credit history, which can be a major concern. And the customer support is aggressive and pushy, which is super uncomfortable. I've learned my lesson the hard way, so I'm warning you to be careful.

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settingsSpecifications

KararKötü
Kubushka1/10
Uygulama8/10
HizmetKalite2/10
Kartİşlemi4/10
ÜrünKontrolü6/10
MüşteriDesteği1/10
TopluTaşımaÖdemesi8/10
Hello everyone!
I got back into the swing of things after the new year, and with temps down to -30, my car's remote start wasn't working, so I decided to use the home delivery service from Perekrestok.
I was familiar with this service before, but I used it because Tinkoff had a good Cashback offer when ordering through the app. I installed it quickly, literally in a minute, it was easy to find. I'll definitely write a separate review about the app.
➖➖➖➖➖➖➖➖➖➖➖➖➖➖➖➖➖➖
I usually make my orders without holding money on my card, only occasionally when I need to make frequent purchases. There have been some unpleasant moments when I somehow forgot to refill my card, or there was some scam and the fare was deducted twice for one trip.
It happens that I add my card, it doesn't work, I try again and the money gets deducted twice, but that's not the point. To be honest, I've had to pay off two unpaid trips twice, in our city there are two Sity services and another one, I need to enter my card in both services to check for unpaid trips, otherwise my card will be on the Stop list. The driver starts yelling at me if I don't pay within one stop - get out, pay off your debt in the cold and wait for the next bus.
I was surprised when I paid the order at the store and found out that one of the products weighed more than I had ordered and paid for, so they had to take out the extra amount from my card again without any codes. Since there wasn't enough money on the card, I had to link my Kubushka service. I had never heard of it before, and I hadn't given my consent for it.
I find it weird that my public transportation payments weren't deducted, which is super important for me. One thing is when you're traveling far and can pay off your debt during the ride, but when the trip is short, you're left with cash.
If Kubushka worked for public transportation payments, that would be awesome - I'd see that I'd connected it, paid off my debt, and that's it. But now I didn't plan to pay anything else, and I ended up with a minus.
The interest rates are way harsher than if I'd used a credit or credit card. I've never used credit products in my life, and with the current rates, I definitely won't be using them - even if I had a car!
To be honest, I'm not happy with the service - they connected it without my consent, and the customer support is pretty rude. When I called the operator handling Kubushka, they immediately started asking me to pay off my debt, like I'm some kind of deadbeat.
I was shocked when I found out that I owed 43 rubles and they asked me to pay it back quickly. The customer support operator was so stressed out when I told them I wouldn't pay that he didn't even respond for a few minutes. I needed an explanation on how to disable this service.
In the end, I managed to figure it out myself - it's not that complicated. You can pay off the debt using your card or a savings account and immediately disable the Kubushka service. However, I still didn't get an answer about why the service didn't work in the first place.
You know, it's like in that joke - only after reading it in a well-known channel did I find out that the support is rude to customers and tries to hook them on interest. I've seen online stories about people who didn't use Tinkoff for months, but somehow still had a debt and massive interest.
I never thought I'd be in a situation like this, thinking it was some kind of scam. But Kubushka doesn't hide the extra charges. However, the forced service wasn't to my liking.
I'm usually impressed with Tinkoff's support, which is always polite and tries to help as quickly as possible. But in this case, they were trying to extort money from me in the most aggressive way possible. So, I'd recommend checking your Kubushka service and disabling it if necessary, as I showed in the screenshots.
Sometimes you come across unwanted subscriptions online that are no longer relevant. Kubushka can cause problems in the future, as it may charge you for something you didn't expect. And the amount is quite large - 40,000 rubles! I wouldn't want to give that kind of money to scammers, so I wouldn't recommend it.
The return process was super smooth. I didn't even have to pay for shipping on the replacement, which was a nice touch. The customer support team was also really helpful in getting everything sorted out.

live_helpFeatured FAQ

Is Tinkoff Kubushka a good option for emergency cash?

While it can be a quick fix, be aware of the high interest rates and potential debt cycle. Use it wisely and only as a last resort.

How does the 7-day period work?

You have 7 days to pay back the cash, or else the interest rates will kick in. Make sure you have a plan to pay it back on time.

Can I use Tinkoff Kubushka without a credit history?

Unfortunately, it'll show up on your credit history, so it's not ideal for those with no credit or a bad credit score.

What happens if I miss a payment?

The customer support will be aggressive, and you'll face high interest rates. Make sure you can pay it back on time to avoid any issues.

Is Tinkoff Kubushka available for everyone?

No, you need to be responsible with your finances and use it wisely. If you're not, it's not a good option for you.

Can I cancel my Tinkoff Kubushka account?

Yes, you can cancel your account at any time, but make sure you've paid back any outstanding balances first.

How do I track my Tinkoff Kubushka orders?

You can track your orders and payments easily through the app or website.

What if I have a question or issue with Tinkoff Kubushka?

You can contact their customer support, but be prepared for an aggressive response. Try to resolve issues before contacting them.

check_circlePros

  • •The app is super easy to install and use, taking only a minute to get started.
  • •You can get cash quickly, which is great for emergencies.
  • •The service is available for 7 days, giving you some flexibility.
  • •You can use the cash for anything, no questions asked.
  • •The app is user-friendly and easy to navigate.
  • •You can track your orders and payments easily.

cancelCons

  • •The interest rates are sky-high if you can't pay back within the 7-day period.
  • •It can easily trap you in a debt cycle if you're not careful.
  • •You need to be responsible and use it wisely, or else you'll regret it.
  • •It'll show up on your credit history, which can be a major concern.
  • •The customer support is aggressive and pushy, which is super uncomfortable.
  • •You can't use it if you're not responsible with your finances.
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