Ticketland Review: Is it Worth the Fees?

Ticketland: A Convenient but Imperfect Experience

summarizeEditor's Summary

I've been using Ticketland for a while now, and while it's a solid service for finding events, there are some areas where it falls short. The search function is top-notch, but the lack of refunds is a major drawback. You gotta be aware of the fees and limitations, though. If you're okay with that, it's a decent choice for concert-goers.

settingsSpecifications

KararGüçlüAmaKimiş

KoltukSecimi7/10

OdemeVeRefund4/10

HizmetKalitesi8/10

AramaFonksiyonu9/10

RewardsProgrami7/10

KullaniciDostlugu8/10

BiletAlmaVeKullanma9/10

I've been using Ticketland for a while now, and I've gotta say, it's a pretty great service for finding events and picking seats.

Their search function is top-notch - you can filter by date, price, and venue, making it super easy to find what you're looking for.

Once you've found the event you want to attend, the seating selection process is a breeze. You can even save events to your bookmarks for easy access, which is super handy if you're planning to attend multiple events in the same city.

Buying and using tickets is also a no-brainer - most events are electronic tickets, so you don't have to worry about printing anything out.

They've even got their own rewards program, where you can earn 5% off your ticket purchase (excluding fees). You can redeem your rewards on a ticket where they cover at least 80% of the cost, which is a nice little perk.

And if you're a frequent attendee, you can even get a fan card (electronic on the site or plastic in person - free) that gets you a discount on some events (usually 30% off).

One thing I appreciate is that they cover the 10% fee they charge for their services, which is a nice touch.

Now, the not-so-great stuff:

I recently had an issue with an event I'd bought tickets for - it got canceled just a few hours before the scheduled start time. I got an email from Ticketland about it, which was a good move on their part.

After calling Ticketland, I was told that they don't handle refunds and that I'd have to deal with the event organizers myself. That didn't sit right with me, though - why should I have to go to a third party for a refund when Ticketland still gets 100% of the payment plus their commission?

I managed to track down the event organizers (after some effort), who told me I needed to provide the tickets to get a refund.

But that wasn't the only surprise: when I looked at my account, I realized that only current orders were visible, not past ones. And the links to my electronic tickets in my email led to a non-existent page on the site.

So, if you don't print out your tickets before the event, you're out of luck. Luckily, I'd printed mine out in advance - though I had to dig them out of the trash.

Ticketland didn't return their commission, either.

But the kicker is that they even deducted their commission from the cashback site I'd used to buy the tickets. Although they'd already taken my money, they still wanted a piece of the pie.

They didn't take back my rewards points, though.

Ticketland's got some major issues when things go wrong, but hey, at least their rewards program is nice.

live_helpFeatured FAQ

What happens if the event I buy tickets for gets canceled?

Unfortunately, Ticketland doesn't offer refunds, so you're stuck with the ticket. However, you can try contacting the event organizer or the venue to see if they can offer any assistance.

How do I redeem my rewards points?

To redeem your rewards points, you'll need to purchase a ticket where the rewards cover at least 80% of the cost. Then, you can apply the rewards to the ticket purchase.

What's the deal with the fan card?

The fan card is a free perk that offers discounts on select events (usually 30% off). You can get the fan card online or in-person, and it's a great way to save some cash on tickets.

Can I get a refund if I'm not satisfied with the event?

Unfortunately, no. Ticketland's policy is that all sales are final, so you're stuck with the ticket even if you're not happy with the event.

How do I use the rewards program?

To use the rewards program, simply purchase a ticket and earn 5% off (excluding fees). You can then redeem your rewards points on a future ticket purchase.

What's the service fee for?

The service fee is a commission charged by Ticketland for facilitating the ticket purchase. It's usually 10% of the ticket price.

Can I save events to my bookmarks?

Yes! You can save events to your bookmarks for easy access later. This is super handy if you're planning to attend multiple events in the same city.

How do I buy tickets on Ticketland?

Buying tickets on Ticketland is a breeze. Simply search for the event, select your seats, and purchase the tickets. Most events are electronic tickets, so you don't need to worry about printing anything out.

check_circlePros

•The search function is super easy to use, with filters for date, price, and venue.
•The seating selection process is a breeze, and you can even save events to your bookmarks.
•Buying and using tickets is a no-brainer, with most events being electronic tickets.
•Their rewards program is a nice perk, earning you 5% off ticket purchases (excluding fees).
•You can even get a fan card for discounts on some events (usually 30% off).
•The website is easy to navigate, making it simple to find what you're looking for.
•The rewards program is easy to use, and you can earn points on every ticket purchase.
•The fan card offers some great discounts on select events, so it's worth checking out.

cancelCons

•There's no way to get a refund if you're not satisfied with the event.
•The service fee is a bit steep, especially if you're buying tickets for a pricey event.
•The lack of refunds means you're stuck with the ticket, even if the event gets canceled.
•Some events may have additional fees, which can add up quickly.
•The fan card only offers discounts on select events, so it's not a guarantee.
•Customer support could be better, especially when it comes to refunds and cancellations.
•The website can be a bit slow at times, which can be frustrating.
•The fees can add up quickly, so you gotta be aware of what you're getting into.