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TicketLand
This platform lets you buy and sell tickets to all sorts of events, concerts, and shows - think music festivals, theater productions, and more.
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Ticketland Left Me Hanging on a Night Out - And It Was a Bummer
summarizeEditor's Summary
I recently tried to buy tickets to a show at our local philharmonic through Ticketland, but their website and mobile app left me hanging. After paying for my tickets, I couldn't find them anywhere - not in the mail, not in the Culture app. Their support team was basically non-existent, and I was left with a huge letdown. It was a complete waste of money, and I'm still fuming about it. If you're thinking of using Ticketland, beware of their poorly designed website and lackluster customer support.
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Ticketland Left Me Hanging on a Night Out - And It Was a Bummer
I recently tried to buy tickets to a show at our local philharmonic through ticketland.ru. I needed to pick up two regular tickets and one using my Pushkin card. After I paid for all tickets, I got my receipts, but the actual tickets weren't anywhere to be found - not in the mail and not in the Culture app.
The only way to access the tickets was immediately after payment, but even then, I got an authorization prompt on the website. And after that, I couldn't get back to the page to download my tickets. I waited a few days, including New Year's weekend, but their support team never got back to me.
I was really looking forward to that concert, and it was a huge letdown when I couldn't get my tickets. It was a complete waste of money, and it totally ruined my mood. I'm just glad I got to spend the evening at home instead of stuck outside with no tickets.
I'm extremely dissatisfied with the service I got from Ticketland. Their website and mobile app seem to be pretty poorly designed, and their customer support is basically non-existent. I wouldn't recommend using their services to anyone, and I'd advise you to steer clear of them.
They straight-up lied to me
I feel like I got scammed
Terrible technical support - I couldn't get help when I needed it
I'm still trying to figure out how a company like Ticketland can operate without any regard for their customers. It's a shame that they don't take their responsibilities seriously - especially when it comes to something as simple as delivering tickets on time.
live_helpFeatured FAQ
How does Ticketland's ticketing process work?
After paying for your tickets, you'll receive an email with a link to download them from the Culture app or their website. However, this link only works immediately after payment, and you won't be able to access it later.
What happens if I lose my tickets?
Unfortunately, Ticketland doesn't offer a way to recover lost tickets. You'll have to contact their support team, but as I experienced, they may not be much help.
Can I get a refund if I'm unable to attend an event?
According to Ticketland's policy, refunds are only available in certain circumstances. However, their support team may not be willing to work with you to resolve the issue.
How do I contact Ticketland's customer support?
You can try reaching out to their support team through their website or social media channels. However, be prepared for a long wait or no response at all.
Are Ticketland's tickets secure?
Ticketland claims to use secure payment processing, but I'm not convinced. After all, I was able to find my receipts, but not my actual tickets.
Can I use Ticketland for events outside of Russia?
Unfortunately, Ticketland's website and mobile app are only available in Russian, so you may have trouble navigating them even if you're interested in events outside of Russia.
Does Ticketland offer any discounts or promotions?
Ticketland occasionally runs promotions or offers discounts on certain events, but these are few and far between. You may be able to find better deals elsewhere.
How do I know if Ticketland is trustworthy?
Be cautious when using Ticketland, especially if you're new to their platform. Read reviews and check their ratings before committing to a purchase.
Can I use Ticketland for events other than concerts?
Ticketland offers tickets to a variety of events, including sports games, theater productions, and more. However, their selection may be limited depending on the event and location.
check_circlePros
- •Ticketland has a decent selection of events to choose from
- •The website is visually appealing, even if it's a pain to navigate
- •Their prices are competitive, but that's about where it ends
- •The Culture app is a nice touch, but it's not enough to make up for the rest
- •Ticketland has a physical presence in some cities, which is a plus
- •Their customer support team is responsive, but only if you get lucky
cancelCons
- •Their website and mobile app are a total mess - confusing and poorly designed
- •Customer support is basically non-existent - I waited days and got no response
- •I couldn't find my tickets anywhere after paying for them, which was super frustrating
- •The authorization prompt on the website is a huge hassle
- •Their support team doesn't seem to care about resolving issues
- •I ended up wasting a bunch of money on a concert I couldn't attend
