Scam Alert: My T‑Auto Car Purchase Nightmare
add_circle Pros
- The T‑Bank app showed the advertised price exactly as it appears in the official catalog.
- The manager replied quickly and was friendly at first.
- They set up a five‑year financing plan without demanding a huge upfront payment.
- The 10,000‑ruble deposit was pretty low for a brand‑new car.
- The manager found a car that matched my specs in no time.
remove_circle Cons
- I never got a written contract or receipt—everything was just verbal.
- The dealer was in Samara, so I had to travel far out of town to get the car.
- Out of the blue, the price jumped by 300,000 rubles with no warning.
- Neither T‑Auto nor the dealer signed anything to lock in the original price.
- Customer support ignored me when I tried to sort out the price change.
- The whole deal felt shady and left me with no legal proof.
- There were vague mix‑ups about the exact model and whether it was even available.
- The manager refused to send any paperwork, making the transaction feel unsafe.
Gallery
Editor's Summary
I thought I was getting a solid deal on a brand‑new Omoda C7 through T‑Auto, but it turned into a nightmare. I paid a 10,000‑ruble deposit, signed up for a five‑year financing plan, and the manager gave me only verbal promises—no paperwork. Then the dealer tried to hike the price by 300,000 rubles, forced me to drive out of town to pick up the car, and refused to hand over any written proof. Honestly, it felt like a classic bait‑and‑switch, so I’m laying out the whole story so you don’t get burned.
Specifications
I applied at the end of September to buy a brand‑new Omoda C7 through the T‑Auto service. I put down a deposit and set up a five‑year financing plan. The T‑Bank app showed the price as 2,600,000 rubles – exactly what the new‑car catalog listed.
A manager called, walked me through the terms, gave the loan the green light, and I handed over a 10,000‑ruble down payment. He then found a car that matched what I wanted, bought it, and shipped it to a dealership in Samara for me to pick up. That meant I had to travel out of town, which was already a hassle.
The weird part? I never signed any paperwork with the bank. The manager never sent anything in writing – everything was just spoken. The purchase price and deposit were all verbal, and they flat‑out refused to give me anything on paper.
On 11 Oct 2025 the manager called and said the dealer didn’t want to hand over the car for the 2,600,000 rubles we’d agreed on. They wanted to jack the price up by 300,000 rubles to 2,900,000. Supposedly T‑Auto and the dealer never signed the documents that would lock in the original price, and there were odd hiccups about whether the exact model was even in stock.
I wasn’t about to pay an extra 300 k for the same ride. Not gonna lie, it felt like T‑Auto lured me in with a “discounted” price far below the dealer’s recommended price, then showed up with a laundry list of excuses about missing signatures, acting like they weren’t at fault while basically forcing me to accept a higher price.
I asked for written confirmation, but they kept promising an email that never came. Their customer support was radio silence. When I demanded a refund of my deposit, they gave me the run‑around. In the end I walked away with nothing but a bad taste and a warning for anyone thinking about using T‑Auto. It’s just another scam that rips customers off. For a big bank like T‑Bank this is downright unprofessional. I wanted to warn everyone – be careful, these guys are fraudsters who mislead you from the start.