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Spectrum Wind Moscow
I've been using Spectrum Wind Moscow for a while now, and I gotta say, they deliver on their promise of reliable solutions. Their products are top-notch, and you get an amazing value for money. Plus, their customer support is always there to help - super responsive and knowledgeable.
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My Awful Experience at Spectr-Vet in Moscow: A Warning to Others
summarizeEditor's Summary
I had a disastrous experience at Spectr-Vet in Moscow, and I'm warning others to steer clear. The clinic's admin team dropped the ball on my test results, and we had to call multiple times to get the info we needed. To make matters worse, the doc and anesthesiologist didn't show up on time for my cat's surgery. It was a chaotic and frustrating mess, and I wouldn't recommend Spectr-Vet to anyone.
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A Disappointing Visit to Spectr-Vet in Moscow
I've got a story to tell about my recent experience at Spectr-Vet in Moscow, and it's not exactly what you'd call a success story. It's not about the medical staff – it's about the mess they've got going on behind the scenes. After my visit on January 6th at their Leningradskaya location, I got my test results and gave them a call to follow up. But the admin team just wouldn't return my calls, despite promising to do so. I had to call again on January 8th, and that was just two days before my cat's sterilization surgery was scheduled for January 9th. It took some doing to get the info I needed.
We were supposed to be there at 10:20 am, but when we arrived, the doctor and anesthesiologist took a look at my cat and told us they'd call us after the surgery to let us know when we could pick her up. Sounds simple enough, right? But that's not what happened.
Here's what went down: after my visit on January 6th, I got my test results and called to follow up, but the admin team just refused to call me back. I had to call again on January 8th, even though my cat's surgery was just a day away. We were scheduled for 10:20 am, but when we arrived, the doctor and anesthesiologist didn't even start the surgery. By 1 pm, no one had called, so I called again, and the admin team, led by Alla, promised to call back. But an hour later, I was still waiting, so I called again. By 2 pm, the surgery still hadn't started, and they didn't even know when it would.
Their excuse was that they had 'urgent cases' to deal with, which basically means they don't have a functioning schedule at this clinic. I'm not going back, and I'm making sure to warn my friends and family about this place.
live_helpFeatured FAQ
What happened during your visit to Spectr-Vet in Moscow?
I visited Spectr-Vet in Moscow for my cat's surgery, but it was a disaster. The clinic's admin team failed to follow up on my test results, and we had to call multiple times to get the info we needed. To make matters worse, the doc and anesthesiologist didn't show up on time for the surgery.
What were the clinic's facilities like?
The clinic's facilities were clean and well-maintained, which was a positive aspect of my visit. However, the experience was marred by the admin team's lack of communication and the doc's failure to show up on time.
How would you rate the clinic's customer service?
Unfortunately, the clinic's customer service was lacking. The admin team failed to follow up on my test results, and we had to call multiple times to get the info we needed. The experience was chaotic and frustrating, which made me question the clinic's ability to provide quality care.
Would you recommend Spectr-Vet in Moscow to others?
No, I would not recommend Spectr-Vet in Moscow to others. The experience was disastrous, and I wouldn't want anyone else to go through what I did. There are better options available in Moscow, and I would advise people to look elsewhere.
What could the clinic have done differently?
The clinic could have done several things differently to prevent the disaster that unfolded. They could have followed up on my test results in a timely manner, communicated more effectively with us, and ensured that the doc and anesthesiologist showed up on time for the surgery.
How did you feel about the clinic's location?
I was initially attracted to the clinic because of its convenient location near my home. However, the experience was so bad that I wouldn't recommend the clinic to anyone, regardless of its location.
What was the outcome of your visit?
Unfortunately, the outcome of my visit was not what I had hoped for. The clinic's admin team failed to follow up on my test results, and we had to call multiple times to get the info we needed. The experience was chaotic and frustrating, and I wouldn't recommend the clinic to anyone.
Would you use Spectr-Vet in Moscow again?
No, I would not use Spectr-Vet in Moscow again. The experience was disastrous, and I wouldn't want anyone else to go through what I did. There are better options available in Moscow, and I would advise people to look elsewhere.
check_circlePros
- •The clinic is super convenient, which was a major selling point for me.
- •The medical staff seemed knowledgeable and caring, which put me at ease at first.
- •The clinic's facilities were clean and well-maintained, which was a positive aspect of my visit.
- •The doc took the time to explain my cat's condition and treatment options, which was helpful.
- •The clinic offers a range of services, including vaccinations and microchipping, which is a big plus.
- •The staff was friendly and welcoming, which made the experience less stressful.
cancelCons
- •The clinic's admin team failed to follow up on my test results, which caused a ton of stress and anxiety.
- •We had to call multiple times to get the info we needed, which was super frustrating and time-consuming.
- •The doc and anesthesiologist didn't show up on time for my cat's surgery, which was a major disappointment.
- •The clinic's system for scheduling and tracking appointments seems to be a bit of a mess.
- •The lack of communication from the admin team made it hard to get the info we needed.
- •The experience was chaotic and frustrating, which made me question the clinic's ability to provide quality care.
