St. Pete Insider
Warning: Don't Trust SPb-Utily with Your Old Furniture and Appliances
summarizeEditor's Summary
I'm writing this review as a warning to others - be careful when dealing with SPb-Utily. They failed to meet my expectations in every way. The problems started when they sent non-Russian workers to my place, who showed up a whole day late and were unfriendly and unprofessional. They dismantled my furniture by hand instead of doing it neatly, which was not only unprofessional but also wasteful. The value for money I got was nowhere near what I expected, and they damaged my door during the pickup, which was careless.
settingsSpecifications
live_helpFeatured FAQ
What kind of services does SPb-Utily offer?
SPb-Utily offers furniture and appliance pickup and disposal services. They also provide recycling services for electronic waste.
How does SPb-Utily handle customer inquiries?
According to their website, SPb-Utily has a dedicated communication team that responds to customer inquiries. However, in my experience, the workers I interacted with were unprofessional and unresponsive.
Can I schedule a pickup at a time that suits me?
Yes, according to their website, SPb-Utily offers flexible scheduling for pickups. However, in my experience, the workers showed up a whole day late, which was inconvenient.
What kind of training do SPb-Utily's workers receive?
I'm not sure what kind of training SPb-Utily's workers receive, but the non-Russian workers who came to my place seemed unprofessional and untrained.
Can I trust SPb-Utily with my old furniture and appliances?
Based on my experience, I would not recommend trusting SPb-Utily with your old furniture and appliances. They failed to meet my expectations in every way.
What kind of compensation can I expect if SPb-Utily damages my property?
I'm not sure what kind of compensation SPb-Utily offers if they damage your property. However, in my experience, they simply claimed they'd clean up the mess, which they didn't.
Can I get a refund if I'm not satisfied with SPb-Utily's services?
I'm not sure what SPb-Utily's refund policy is. However, based on my experience, I would not recommend using their services if you're not satisfied.
How does SPb-Utily handle customer complaints?
I'm not sure how SPb-Utily handles customer complaints. However, in my experience, they simply claimed they'd fix the issue, which they didn't.
check_circlePros
- •They offered a competitive price for their services, which was a plus.
- •The pickup process was relatively quick, even if the workers were unprofessional.
- •The website was easy to navigate and provided clear instructions.
- •I appreciated the flexibility in scheduling the pickup.
- •The communication team was responsive to my inquiries, even if the workers weren't.
- •The website clearly stated the services they offered and the costs involved, so I knew what to expect.
cancelCons
- •Non-Russian workers were sent to my place, despite the website promising local staff.
- •The workers showed up a whole day late and were unfriendly and unprofessional.
- •They dismantled my furniture by hand instead of doing it neatly, which was wasteful.
- •The value for money I got was nowhere near what I expected.
- •They damaged my door during the pickup, which was careless.
- •They left a mess behind and claimed they'd clean up, which they didn't.
