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Shein's Size Game Falls Flat - A Cautionary Tale
kevinWard
Miscellaneous•3 hours ago
1.0
photo_library24
SheIn - Affordable Fashion, Beauty & Home Essentials
Product
1.0

SheIn - Affordable Fashion, Beauty & Home Essentials

I'm a fan of shopping at SheIn because they've got everything I need at prices that won't break the bank. From trendy clothes to home decor, their affordable range is impressive. Plus, their shipping is super competitive, so I can get my goodies delivered fast. And if I'm not happy with something, their customer support is top-notch, making returns a breeze. Whether I'm looking for a statement piece or everyday essentials, SheIn's got me covered. With a vast selection and great prices, it's no wonder I'm a repeat customer. Shop now at www.shein.com!
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Shein's Size Game Falls Flat - A Cautionary Tale

summarizeEditor's Summary

I'm still fuming about my recent experience with Shein. They totally dropped the ball on their promise of party dresses that would make me the belle of the ball. The first dress I ordered looked nothing like the picture, and the sizing was way off - it was like they'd Photoshopped a completely different model onto the website. I thought I'd found a great online store, but Shein's sizing game is a total mess. The website made it look like I'd be the most beautiful person at the party, but when the dress arrived, it was a whole different story. I'm not sure what's going on with their sizing, but it's a major turnoff.

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settingsSpecifications

Size2/10
Kalite4/10
VerdictBad
ReturnProcess1/10
CustomerService3/10
I'm still fuming about my recent experience with Shein. They totally failed to deliver on their promise of party dresses that would make me the belle of the ball.
The first dress I ordered looked nothing like the picture. It was like they'd Photoshopped a completely different model onto the website. I mean, have you ever seen a dress that's supposed to be a size 8 but looks more like a size 2 on you? Yeah, that was my experience.
Or maybe it was just the second dress that was a total mismatch. Either way, I was not happy. I thought I'd found a great online store, but Shein's size game falls flat - literally. The website made it look like I'd be the most beautiful person at the party, but when the dress arrived, it was a whole different story.
Size Chart - M
ExpectationsBut when the dress arrived, it was like they'd taken a picture of a completely different dress and slapped it onto the website.
The second dress was supposed to be like this:
Expectations
Expectations and Size ChartBut what I got was this:
And then there were the return issues. I've dealt with returns before, but Shein's process was a total nightmare. They made it sound like it would cost an arm and a leg to return the dress.
I wrote to the store and explained the situation, but their response was less than helpful. They started telling me that the return would cost more because of shipping costs. I was not impressed.
My Return RequestTheir response was polite, but it didn't exactly fill me with confidence. I'd already had a bad experience with the dress, and now they were telling me that the return would be a hassle.
CorrespondenceBut then they started threatening me with additional costs. I'd already had a bad experience with the dress, and now they were trying to scare me into not returning it.
Here's the final correspondence:
CorrespondenceI mean, what's the point of a discount from a store that's already let you down? I declined the offer and wrote a review on three different platforms. I've already sold the dresses to a colleague and a friend, but they've had their own issues with the models.
In short, my experience with Shein was a total disaster. I'm not willing to waste my money on a store that's not willing to work with me to resolve issues. Not on my watch.

live_helpFeatured FAQ

Is Shein's sizing really that bad?

Unfortunately, yes. I ordered a size 8, but the dress I received looked more like a size 2.

How do I return a product that doesn't fit?

I had a nightmare trying to return my dress. Shein's return policy is unclear, and it took way too many conversations with customer support to get it sorted out.

Are Shein's dresses worth the price?

Honestly, no. The quality is subpar, and the sizing is all over the place.

Can I trust Shein's product images?

Unfortunately, no. The images on their website are often misleading, and the products don't look anything like the pictures.

What's the best way to contact Shein's customer support?

I tried contacting them via email and live chat, but it took way too long to get a response.

Can I get a refund if I'm not happy with my purchase?

Yes, but it's a hassle. You'll have to go through the return process, and it might take a while to get your money back.

Is Shein's website easy to navigate?

Yeah, it's pretty user-friendly. You can find what you're looking for pretty easily, but be careful when you're ordering.

Can I trust Shein's sizing chart?

No way. It's completely unclear, and the sizing is all over the place.

What's the deal with Shein's sizing?

I'm not sure, but it's a major issue. I've ordered from them before, and the sizing has always been off.

check_circlePros

  • •Free shipping
  • •Quick turnaround times
  • •Variety of styles and designs
  • •Reasonable prices
  • •Easy to navigate website
  • •Good customer support (although they didn't quite meet my expectations)

cancelCons

  • •Poor sizing accuracy
  • •Quality control issues
  • •Difficulty with returns
  • •Misleading product images
  • •Unclear sizing chart
  • •Too many back-and-forth conversations with customer support
  • •Subpar quality
  • •Unreliable sizing
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SheIn - Affordable Fashion, Beauty & Home Essentials

SheIn - Affordable Fashion, Beauty & Home Essentials

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