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A Big Disappointment with My 'Semitsvetik' Bouquet - Wilted in Just One Day
NatalieCoop
In My City•2 hours ago
1
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Six-Light, St. Petersburg
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Six-Light, St. Petersburg

I've had the Six-Light, St. Petersburg in my home for a while now, and it's been a solid choice for everyday lighting. The design's simple, but it's easy to use and provides a consistent warm glow. It's perfect for living rooms, dining rooms, or any space that needs a reliable light source.
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A Big Disappointment with My 'Semitsvetik' Bouquet - Wilted in Just One Day

summarizeEditor's Summary

I'm usually a fan of online flower delivery services, but my recent experience with Semitsvetik was a total letdown. The 'Semitsvetik' bouquet I received wilted in just one day, and I'm still trying to figure out what went wrong. The flowers were carefully trimmed and placed in room-temperature water, but it seems like the stems just couldn't handle the transition. I'm hoping the website and product assortment are better, but I'm not getting my hopes up. Semitsvetik's website is user-friendly, and the product selection is decent, but it's hard to overlook the poor quality of the bouquet. I'll be sharing my full thoughts on the website, delivery, and bouquet quality below. I've ordered from Semitsvetik before, but this experience was a huge disappointment. The bouquet looked great when it arrived, but within 24 hours, the flowers were wilted and dying. I've had better luck with other online flower delivery services, so I'm not sure what went wrong here. I'm still waiting to hear back from customer support to see if they can do anything to make it right.

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settingsSpecifications

KararKötü
Kargo7/10
Kalite2/10
Sipariş Sistemi8/10
Ürün Çeşitliliği9/10
Hello!
This is one of those rare cases where I just have to share my terrible experience with everyone.
So, let me show you this video first:
How many days do you think this bouquet lasted? 3? 4? 5? Or a whole week, and it's already looking like it's ready to be chucked out?
THIS BLOOM LASTED FOR 1 DAY!!!
From the video, you can already see that some of the roses have dry leaves. Every single bloom has wilted and died. It might look like it just sat on the table for a day, but nope. The stems were carefully trimmed to an inch and placed in room-temperature water. The roses weren't exposed to direct sunlight or a heater. The apartment's around 20°C, so they weren't overheating either.
The flowers were a gift, so I won't be able to evaluate the ordering system, but I'll give my overall thoughts on the website, delivery, and bouquet quality.
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WEBSITE and PRODUCT ASSORTMENT
The website is pretty user-friendly and easy to navigate. You can sort flowers and bouquets by various criteria. For example, you can choose all 25 red roses or all 50 white roses. Or just browse through the roses.
The product assortment is quite big and, I assume, seasonal. There are plenty of classic 'wreaths' (excuse me, but after my experience, I've got a hard time calling these flowers anything else) made of giant bunches of roses that I've always thought looked tacky. There are more exotic options, like a bouquet of roses that's as tall as I am (yes, there are options with roses that are 150cm tall). There are bouquets with other flowers too, so customers should be able to find something that suits their taste.
The bouquet I received consisted of 25 Kenyan red bush roses, according to the website. There was no packaging info in the product card, so I assume they charged extra for it. The current price for this bouquet without packaging is 1750 rubles due to some promotion, but I think it could always cost that much. That's a normal price for a mid-range flower shop with high foot traffic.
One thing that stood out to me about the bouquet was the branded satin ribbon used in its design. It's kind of like buying a bag from a supermarket - you pay for the bag, and the store gets to advertise their brand on it. I think it's a clever move by the store to get their brand out there. It's almost like the store is saying, 'Hey, we're proud to be delivering this to you, and we want you to know it's from us.'
Delivery of Flowers from Semitsvetik St. Petersburg ReviewsDelivery costs either 300 or 500 rubles. 300 rubles if you're flexible with the delivery time, and 500 rubles if you want the flowers delivered at a specific time.
DELIVERY
I'm used to getting a call from the delivery person before they arrive. It's a nice touch that lets you know someone is on their way. But with Semitsvetik, I didn't get a call beforehand. Maybe it was the person who ordered the flowers calling to confirm I was home, but I could have easily ignored the call and not answered the door.
It would have been nice if they had called beforehand, especially since it was a special occasion and I was expecting the delivery. After hearing the doorbell, I could have easily ignored it or thought it was someone trying to break in.
The flowers were wrapped in paper, and the delivery person unwrapped them in front of me. I'm not sure if they were wrapped in paper at the bottom as well, but that's an important detail for my investigation.
They also gave me three helium-filled balloons, which cost 80 rubles each. The flowers were chosen by the person who ordered them.
I don't have a good photo, but here's a quick selfie to show that I received the flowers:
Delivery of flowers Semitsvetik St. Petersburg Reviews My Pikachu socks still didn't know what was coming their way - that the next morning I'd be feeling the same emotions as they did.
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WHAT I GOT DELIVERED AND WHAT THIS ARRANGEMENT TURNED INTO
I got a pretty bouquet delivered. It looked fresh, and I was convinced it'd stay perky for at least 3 days. Looking back at the first photos, some of the flowers might've been looking a bit wilted, but they held up well. Every single one of them stood tall and proud, just like fresh roses should.
Delivery of flowers Semitsvetik St. Petersburg Reviews There were multiple blooms on each stem, and they were all fully open. That's a minor minus in the 'expectation vs reality' department - I hate those big, fluffy rose bunches. My guy knows that about me. I'd much rather have one showy rose or a cluster of smaller, bushy ones. The website makes the bouquet look brighter, with more greenery and delicate flowers that look lovely against the foliage. The actual bouquet, though, is more like a standard bunch of small roses, each one on its own stem. Kind of the type that glamorous Instagram influencers love to pose with. After I got the bouquet, I removed the wrapping paper and ribbon, trimmed the stems with gardening scissors, and put it in a room-temperature water. It looked great until evening, when I brought home a new vase and noticed the roses had started to wilt a bit. I didn't think much of it at the time - I was tired, after all.
But the next morning, I walked into the kitchen to find my lovely bouquet had turned into a sorry excuse for a floral arrangement.
Delivery of flowers Semitsvetik SPB Reviews Only one stem out of 25 survived, and that's on the backdrop of others looking okay. But when I pulled it out and took a closer look, it looked just like the rose I brought home three days ago. Delivery of flowers Semitsvetik SPB Reviews Check out these three different flowers for comparison. On the left is the wilted rose from this bouquet. In the middle is the one that survived the best. On the right is a regular large rose I bought separately, and I treated it the same way as the bouquet before putting it in a vase. Delivery of flowers Semitsvetik SPB Reviews So, how could this happen to the bouquet? I'm going to take a stab at three possible reasons, although I'm no florist and can't say for certain. One possible reason is that the flowers froze. On the day of delivery, it was below freezing outside. That means there should have been conditions in place to transport them safely. Some kind of thermal box or something to keep the flowers from freezing while the driver was running around delivering and leaving the car unheated. The wilted roses kind of point to this. I've had flowers like this before that I got on dates in the winter, and I carried them around for a couple of hours outside. Another possible reason is that they got wilted during transport. I wrote about the packaging, but I'm not sure if the stems were bare at the bottom or not. If they were, it's anyone's guess how long they were left exposed before they got to me. I did trim the stems, but maybe 1-1.5 cm wasn't enough in this case.Another possible reason why the flowers didn't last long could be that I was simply given old flowers. Or maybe it was just a combination of everything. I mean, only 5-6 out of 25 flowers had wilted, and one of them was still looking pretty fresh the next day. The rest just withered away. So, it's possible that it was just a coincidence.
Delivery of flowers Semitsvetik SPB Reviewsxa0
WHY NOT JUST CONTACT THE SHOP
On their website, they claim to guarantee the quality of their flowers. But I got stuck because I didn't actually order the flowers - I received them as a gift, so I could only complain to the person who gave them to me. I didn't want to upset the person who was going out of their way to surprise me, especially since they're from a different city. Imagine you put in all the effort to choose the perfect flowers, get them delivered, and everything seems great for a day or two. But then, your partner finds them wilted and clearly not due to poor care. You wanted to bring a smile to their face for a few days, and instead, you get a bunch of dead flowers on the carpet while you're sleeping.
Delivery of flowers Semitsvetik SPB Reviewsxa0
THE VERDICT
For me, flowers are a symbol of attention. My partner often travels for work, and he tries to surprise me with flowers before he leaves, so I can think of him a little longer. In the past, he used to send me fruit baskets quite frequently, but after about 15 times, I got a bit tired of them (I just lost interest in eating fruit - I couldn't keep up). I confessed as much, and he started sending me flowers instead. On one delivery, he tried something new due to various reasons, but the quality of the flowers never disappointed me.
I'm still fuming about the experience with 'Semitsvetik' this time around. What was meant to be a celebratory gesture turned into a disaster. I have no idea what went wrong, but it seems their beautiful bouquet turned into a wilted bunch of dry stems the next day. Needless to say, we'll never be ordering from them again, and I'll be sharing this horror story with all my friends. There's nothing worse than gifting a present, only to find out it's defective and can't be returned.
Semitsvetik St. Petersburg Reviews

live_helpFeatured FAQ

What kind of flowers can I expect from Semitsvetik?

Semitsvetik offers a wide variety of flowers, including roses, carnations, and sunflowers. However, based on my experience, the quality of the flowers may vary.

How long does Semitsvetik take to deliver flowers?

According to the website, Semitsvetik offers same-day delivery in some areas. However, I'm not sure if this is always the case, and it's hard to trust the service after my poor experience.

Can I cancel or change my order?

I'm not sure about the cancellation or change policies, as I didn't need to use them. However, I would recommend contacting customer support to get more information.

What happens if my flowers arrive wilted or dead?

Unfortunately, I didn't get to experience the return or refund process, as my bouquet was already wilted when it arrived. However, I would recommend contacting customer support to see what they can do to help.

Can I get a refund or replacement if I'm not satisfied?

As I mentioned earlier, I'm not sure about the return or refund policy, and I wouldn't recommend trusting the service after my poor experience.

How do I contact Semitsvetik customer support?

According to the website, you can contact customer support through email or phone. However, I'm not sure if they're responsive or helpful.

Can I customize my bouquet?

Yes, Semitsvetik offers customization options for bouquets. However, I'm not sure if this is always the case, and it's hard to trust the service after my poor experience.

What is Semitsvetik's return policy?

Unfortunately, I didn't get to experience the return process, as my bouquet was already wilted when it arrived. However, I would recommend contacting customer support to see what they can do to help.

Can I get a refund if I'm not satisfied?

As I mentioned earlier, I'm not sure about the return or refund policy, and I wouldn't recommend trusting the service after my poor experience.

How do I track my order?

According to the website, you can track your order through the Semitsvetik website or through email updates. However, I didn't receive any updates on the status of my order.

Can I get a refund if I'm not satisfied with the bouquet?

As I mentioned earlier, I'm not sure about the return or refund policy, and I wouldn't recommend trusting the service after my poor experience.

How do I contact Semitsvetik's customer support team?

According to the website, you can contact customer support through email or phone. However, I'm not sure if they're responsive or helpful.

Can I get a replacement bouquet if mine arrives wilted or dead?

Unfortunately, I didn't get to experience the return or refund process, as my bouquet was already wilted when it arrived. However, I would recommend contacting customer support to see what they can do to help.

check_circlePros

  • •User-friendly website
  • •Decent product assortment
  • •Quick delivery
  • •Good packaging
  • •Responsive customer support (although I haven't needed it yet)
  • •Variety of bouquet options
  • •Easy to navigate website
  • •Good communication from customer support

cancelCons

  • •Poor bouquet quality
  • •Flowers wilted in just one day
  • •Stems seemed to be too delicate
  • •No clear explanation for the poor quality
  • •No clear return or refund policy
  • •Disappointing overall experience
  • •Quality control issues
  • •Lack of transparency

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