Editor's SummaryI tried out SberMobil, a mobile network operator, and had a mixed experience. While their service is decent, their billing and customer service are lacking.

IntroductionI recently tried out SberMobil, a mobile network operator, and had a mixed experience. I'll share my story and highlight the pros and cons of using their services.

My Initial ExperienceI have two SIM cards in my smartphone, one from Tele2 (T2) and another from Megafon, both with old tariffs that don't charge an annual fee. I was looking for a third SIM card from another operator, but only if I could use it in my tablet.

I stumbled upon an ad for SberMobil with new tariffs that included an annual fee, but with a 50% discount for the first year. The promotional price was 149 rubles per month, which seemed attractive.

My First Encounter with SberMobilI decided to try out SberMobil and visited a Sberbank branch to sign up. However, my experience with the bank's staff was disappointing.

Three employees approached me simultaneously, trying to sell me on the product. One of them was pushing information into my ear, another was hovering around, and the third was trying to show me a tablet with promotional materials. I'm not easily swayed by such tactics, but a less experienced customer might feel overwhelmed.

I knew that SberMobil's promises might not be kept, so I wasn't surprised when the staff failed to deliver on their promises.

The Fine PrintWhen I asked about the promotional price of 149 rubles, the staff told me that the minimum tariff starts at 179 rubles, only if I have a premium subscription to other Sberbank products. The minimum tariff I could get was 299 rubles per month.

I decided to take a chance and sign up for a trial period. However, when I saw the bill, I was shocked to find that I was being charged 600 rubles instead of 299 rubles.

Quality of ServiceDespite the initial issues, I was pleased with the quality of SberMobil's service. The network coverage was good, and the internet speed was fast. I even used SberMobil during a trip from Voronezh to Moscow and back, and it performed well.

My Decision to LeaveHowever, my experience with SberMobil's billing and customer service was frustrating. I decided to cancel my subscription after a month and return to my previous operators.

ConclusionI would give SberMobil 3 out of 5 stars. While their service is decent, their billing and customer service are lacking. I would recommend SberMobil to others, but with some reservations.

Featured FAQWhat is SberMobil's minimum tariff?The minimum tariff starts at 299 rubles per month, but you may be able to get a discount if you have a premium subscription to other Sberbank products.

Can I get a refund for the promotional price?No, the promotional price is only available for the first month, and you will be charged the regular tariff after that.

How do I cancel my subscription?You can cancel your subscription by contacting SberMobil's customer service department.

What is SberMobil's coverage like?SberMobil has good network coverage, but it may vary depending on your location.

Can I use SberMobil in other countries?Yes, SberMobil offers international roaming, but you will need to check the rates and coverage in the country you are visiting.

How do I contact SberMobil's customer service?You can contact SberMobil's customer service department by phone, email, or through their website.