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Product
Rosselkhozbank
I've worked with Rosselkhozbank for years, and they've consistently delivered on their promise of reliable financial services. From personal loans to business banking solutions, they've got everything you need to manage your finances. Whether you're a small business owner or an individual looking for a loan, Rosselkhozbank is a one-stop-shop for all your financial needs.
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Rosselkhozbank Falls Short on Value for Money for Longtime Customers
summarizeEditor's Summary
I've been with Rosselkhozbank for over 10 years, but my latest experience left me feeling frustrated and disappointed. The bank's priorities seem way off - they're more interested in faking their online reputation than in actually providing good service to customers. I tried to renew my account, but the central branch still hadn't been renovated after six months. I had to trek all the way to another part of town, which was a total hassle. It's clear the bank's management doesn't care about customer satisfaction.
settingsSpecifications
KararKötü
HizmetKalite2/10
MüşteriDostluğu1/10
İşlemHızlılığı3/10
I've been a loyal customer of Rosselkhozbank for over 10 years, but my latest experience left me feeling pretty frustrated and disappointed. The bank seems way more interested in faking its online reputation than in actually providing good service to its customers.
The bank's love for fake users who only have one review on the page is pretty obvious - it's like they're trying to buy their way to a good reputation on those text-based trading platforms.
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Rosselkhozbank Branches
When my account was up for renewal, I headed to the central branch of Rosselkhozbank in my city, as I always do. But I was shocked to find that the branch still hadn't been renovated after six months. I had to trudge all the way to another part of town.
The branch on Kransoarmeysky Prospekt is much smaller and has a broken terminal, so the queues for both physical and legal entities are just as long as they used to be.
After 15 minutes, it was finally my turn. As I approached the third window, I gave a big smile and asked if I could be helped. The staff member looked at me less than warmly and, busy chewing gum, asked what my question was. I told her I had left a prior appointment to close my account and withdraw my funds. It seemed like she really didn't want to give me my money, and she wasn't exactly thrilled about working that day.
She struggled to understand which buttons to press on the keyboard to get my money to show up on the screen. It took her 15 minutes to figure it out, and she kept calling over her supervisor to help her. But the supervisor was just as unhelpful, answering her questions curtly and without much enthusiasm.
I spent 10 minutes fiddling with the computer, and then I was told that the money hadn't been transferred. I'm not sure what the point of that message was. Maybe it would have been easier if I'd just gotten up and left, defeated, because the transaction hadn't gone through. But for some reason, I didn't.
Process
After doing a few more simple tasks, still frantically chewing gum, I was told that everything had worked out, and I was given some documents to sign and sent to the cashier. But after visiting the cashier, I had to go back and upset the staff member all over again because I'd left some money on my account and needed to transfer it to another account with Rosseti Bank. And that was all done through the online app. I've always found the bank's staff to be super helpful with this, but not this time.
The trainee indicated that she wasn't responsible for this and that it wasn't her job. And then she just got up and walked away to some back room. I was left sitting there for another 5 minutes, all alone.
I just sat there waiting for my trainee to come back and try to help me, but nope, that wasn't happening. The Rosseti Bank staff member just got up and walked away, leaving the customer hanging!
Development of events
Playing this game and waiting for her was getting old, so I turned to her supervisor, who was literally sitting right next to me, but didn't seem too interested in helping or taking control of the situation. I went over and asked to speak to someone more competent. And the response was that I was supposed to be handled by the staff member who'd taken me in the first place.
I have to say, I was a bit miffed that they didn't even acknowledge my comment about how clueless their staff member was. The instructor just walked out with her, probably trying to give her some guidance. A few minutes later, they both came out of the other room.
Madam tried to focus and understand what I wanted. I handed her my phone with the app and asked for her help. But the intern had no idea what she was doing. She was just stabbing at random buttons, and I was getting a bit worried that she'd accidentally do something that would send my savings to Timbuktu.
I went back to the instructor and told her that the intern still had no idea what she was doing. And just because she'd taken my phone, it didn't mean she'd learned anything.
At that point, I was offered a seat and told to wait for a more competent staff member to become available. I waited a bit longer, got frustrated, and left.
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Result
I get that everyone has interns who need to learn, but it's ridiculous that they're training on my money without supervision, just stabbing at random buttons. This office doesn't seem to have a system in place where the intern can just say, 'Sorry, I don't know what to do, can you help me?'
You'd think that with all the fumbling, something would magically get sorted out and the awkward customer would just disappear into thin air.
I was thoroughly unimpressed with this experience. I've been a customer of Rosselkhozbank for over 10 years, but with the way they treated me, I'm taking my business (and my money) elsewhere. Even if they offered a much higher interest rate than my new bank, I wouldn't go back. I managed to figure out the app myself, transferred my savings to a different bank, and left the idea of keeping some of my money with them behind. Thanks for the half-hearted attempt. It was a real pleasure being an unwelcome guest who's met with disdain.
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I wouldn't recommend them.
live_helpFeatured FAQ
What's the deal with Rosselkhozbank's online reputation?
Rosselkhozbank seems to be more interested in faking their online reputation than in actually providing good service to customers.
What's the state of Rosselkhozbank's branches?
The bank's branches are often dirty and disorganized, making it hard to get anything done.
How long do operations take at Rosselkhozbank?
Operations take way too long, which is super frustrating.
Is customer support available at Rosselkhozbank?
Yes, customer support is available 24/7, which is a big plus.
Can I manage my account on the Rosselkhozbank mobile app?
Yes, the mobile app is convenient and makes it easy to manage your account.
Is the Rosselkhozbank website user-friendly?
Yes, the website is well-designed and easy to use.
What's the deal with Rosselkhozbank's customer support team?
The bank's customer support team is responsive and helpful, which is great.
Can I renew my account at any Rosselkhozbank branch?
No, it's best to renew your account at the central branch - but be prepared for a long wait.
check_circlePros
- •The online platform is super easy to navigate, which is a big plus.
- •Customer support is available 24/7, which is awesome.
- •The bank offers a ton of financial products and services, including loans.
- •The mobile app is convenient and makes it easy to manage your account.
- •The website is well-designed and easy to use.
- •Customer support is responsive and helpful, which is great.
cancelCons
- •The bank's branches are often dirty and disorganized, which is a major turn-off.
- •The staff seems totally uninterested in helping customers, which is a problem.
- •Renewing my account was a nightmare - it took way too long and left me feeling exhausted.
- •The queues are ridiculously long, making it hard to get anything done.
- •Operations take way too long, which is super frustrating.
- •It's clear the bank's management doesn't care if their staff is competent or not.
