SummaryThe staff at the company's office in Pulkovo provided prompt service and resolved the customer's issue by rescheduling their flight and rebooking their ticket for free.

I would like to thank the staff at the company's office in Pulkovo for resolving my issue. My flight was rescheduled to an earlier time, but I didn't receive any notification (which is a significant drawback for the company). When I arrived at the airport and found out that the plane had already taken off, I contacted the company's representative, who offered me a free ticket on a flight four hours later and rebooked my ticket for free.

FAQWhat happened to the customer's flight?The customer's flight was rescheduled to an earlier time without their notification.

How did the company resolve the issue?The company's representative offered the customer a free ticket on a flight four hours later and rebooked their original ticket for free.

Was the customer satisfied with the service?Yes, the customer was satisfied with the prompt service and friendly staff at the company's office in Pulkovo.