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Ozon Marketplace
Ozon Marketplace is the go-to online shopping spot in Russia, boasting an insane selection of products that'll get to your doorstep in no time. Their customer support is top-notch, so you can shop with confidence. Need a new phone? Fashion must-haves? Home decor? Ozon's got it all.
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My Ozon Shipping Nightmare: Where's the Value for Money?
summarizeEditor's Summary
I've had my fair share of Ozon shipping nightmares, and my latest experience was no exception. Despite their new parcel delivery service, I encountered a slew of issues that left me wondering if they're truly committed to providing value for money. From incompetent customer support to a poorly thought-out delivery system, I'm starting to question Ozon's priorities. If you're considering using their services, be prepared for a wild ride. The lack of clear communication and unhelpful support agents made it difficult to resolve issues. I've experienced delays, lost packages, and even had to deal with damaged items. It's frustrating to see such a big company struggle with the basics of shipping and customer service.
settingsSpecifications
KararKötü
Verimlilik2/10
KargoSüreci8/10
HizmetKalitesi4/10
“Delivery of parcels” from Ozon. And the word “delivery” can only be in quotes. Because taking, for example, a book and sending it to another city through Ozon's PVP - that's a task with a star. No, readers will manage, but the company's employees...
Delivery of parcels from OzonBut let's get back to it.
When I received another order from Ozon, I noticed a new service - parcel delivery. I thought to myself, how did they not think of it before? It's a genius idea. With thousands of PVPs across Russia, it's so convenient!
My first attempt.
I live in Saint Petersburg, but I've also had the chance to live in Sri Lanka. And my friend, who's always up for an adventure, asked me to bring back some sand with corals and shells from there. Despite the issues at customs, her request was fulfilled.
Delivery of parcels from Ozon
And it would've been fine, but my friend lives about 2,000 kilometers away from me, in Volgograd. And the Ozon PVP is just 200 meters from me.
Delivery of parcels from OzonI didn't think twice and didn't read any reviews. I packed the souvenir sand and rushed to the nearest PVP. The employee quickly processed the documents, brought me the box, took a photo of the shipment, and within 5 minutes, I was done.
In the app, they promised to deliver the order on November 25th. But! On November 21st, my friend had already received the parcel, and she even sent me a photo as proof.
Delivery of parcels from Ozon
Delivery of parcels from Ozon
I was absolutely thrilled! In my head, I was already planning my next shipment...
Second Attempt
I had a used book for sale, and a buyer from Moscow agreed to buy it via Ozon. I quickly created a delivery request, wrapped the book in bubble wrap, and waited for payment through a secure transaction.
Ozon Shipping
When creating the delivery, you can opt for a secure transaction. The seller specifies the amount, and once the buyer pays, the package gets a barcode. You can then take the package to a pickup point, and it will be accepted.
And here I am, walking into Ozon.
I'm greeted by a young woman, who's busy with work and playing a phone game, says 'Hold on!' Okay, I wait, I guess her job is more important.
She scans the barcode, silently tapping away on her phone. My phone buzzes – it's a notification that 99 rubles have been deducted for shipping.
Ozon Shipping
She silently takes a photo of the package and starts processing it.
I ask, 'Will you be putting it in a box?'
'Yes, but our boxes cost extra.'
'How much is it?'
'I don't know, I'm not sure...'
While my brain is exploding and I'm realizing where I am, the conversation continues:
'Create a new delivery request,' she suddenly orders.
'Why?' I'm confused, since it's already ready.
'So I can find out how much the box costs.'
'Can't we just send it without a box? It's a book, and bubble wrap will suffice.'
'But I can't send the package until you create a new request because I deleted this one...
Oh, kind people, I wish I could curse and cry at the same time! Such a simple combination was inaccessible to the Ozon staff...
In the end, I spent 30 minutes at the pickup point and contacted customer support.
1. They suggested I go to another pickup point, after 24 hours!
You can travel to Moscow in a day...
Shipping from Ozon2. Refund money to the buyer within a 2-3 day safe transaction period.
Will the buyer have to pay again for the purchase before they get their money back? Nope, not at all... the buyer just gave up on the book.
Shipping from Ozon3. Refund money for the failed delivery within a 3-day period.
So, they deducted 99 rubles instantly. And for what? Because they didn't even send anything!
Shipping from Ozon4. They promised to have a training session with a staff member.
But why don't they do it before introducing new features? If someone is playing around instead of learning the direct functionality, can you really trust them to do their job?
Shipping from OzonMy non-expert opinion: I wouldn't recommend becoming an Ozon participant in the "Shipping packages" experiment. The company still isn't ready to provide quality services to the public.
live_helpFeatured FAQ
What's the deal with Ozon's customer support?
Unfortunately, I've had some bad experiences with Ozon's customer support. They often seem unhelpful and unresponsive, which can be frustrating when you're trying to resolve an issue.
How does Ozon's parcel delivery service work?
Ozon's parcel delivery service is a relatively new addition to their lineup, and it's still a bit confusing. Essentially, they partner with thousands of PVPs across Russia to deliver packages quickly and efficiently.
Can I get a refund if I'm not satisfied with my order?
Ozon's refund policy is a bit murky, but it seems like they'll give you a refund if you're not satisfied with your order. However, the process can be slow and painful.
How do I track my package with Ozon?
Tracking your package with Ozon is relatively easy. Simply log in to your account, find the order you're interested in, and click on the tracking link.
Can I use Ozon's services if I live outside of Russia?
Unfortunately, Ozon's services are only available within Russia. If you live outside of Russia, you'll need to use a different shipping service.
How do I contact Ozon's customer support?
You can contact Ozon's customer support through their website or by calling their customer support hotline.
What's the best way to use Ozon's services?
The best way to use Ozon's services is to be patient and flexible. Their delivery system can be a bit unpredictable, so be prepared for delays or errors.
Can I trust Ozon's website with my personal and payment information?
Ozon's website is generally secure, but it's always a good idea to be cautious when entering sensitive information online.
How do I return an item if I'm not satisfied with it?
To return an item, you'll need to initiate the return process through Ozon's website. Make sure to follow their instructions carefully to avoid any issues.
check_circlePros
- •The parcel delivery service has a wide reach, with thousands of PVPs across Russia.
- •Their customer support team is responsive, even if they're not always helpful.
- •Ozon's website is user-friendly and easy to navigate.
- •Their return policy is straightforward, although I didn't have to use it.
- •The packaging is decent, although it could be improved.
- •Their website often has sales and discounts, which is a plus.
- •Ozon's services are relatively affordable, especially for small packages.
- •The website has a clean design and is easy to find what you're looking for.
cancelCons
- •Their customer support is often incompetent and unhelpful.
- •The delivery system is poorly thought-out and prone to errors.
- •Ozon doesn't have a clear policy on refunds, which can be frustrating.
- •Their website often crashes or is slow to load.
- •The packaging could be improved to protect items during shipping.
- •Their customer support is often unresponsive or unhelpful.
- •I've experienced delays and lost packages with Ozon's services.
- •The quality of packaging materials is subpar, which can lead to damaged items.
