A Double Whammy: Two Packages with Problems

Hello everyone, I'm sharing my disappointing experience with Ozon Posylka, a delivery service that failed to meet my expectations.

I live in different cities from my family members, and I often want to surprise them with personalized gifts. I thought Ozon Posylka would be a great option, but it turned out to be a nightmare.

My First ExperienceMy sister sent me a package using Ozon Posylka. She wanted to make a small gift, and I was excited to receive it. However, things took a turn for the worse.

Firstly, the tracking information was not updated regularly. I couldn't see where my package was or when it would arrive. It was like they were saying, 'It's on its way, maybe.'

Secondly, the delivery time was not as promised. I was told it would take 4 days, but it took 11 days to arrive. No explanation, no apology, just silence.

I tried to contact their customer support, but it was a frustrating experience. They kept giving me generic responses, saying they would look into it, but nothing ever happened.

The Second PackageMy sister thought she would give Ozon Posylka another chance and sent me a second package using the same service. Unfortunately, the same problems occurred. The package was delayed, and I had to wait for 10 days to receive it.

I'm extremely disappointed with Ozon Posylka's service. It's not just about delivering a package; it's about trust and reliability. I don't feel confident in using their service again.

My VerdictOzon Posylka is not a delivery service; it's a lottery. You never know when your package will arrive or if it will even arrive at all.

I would not recommend Ozon Posylka to anyone who values timely delivery and good customer service.

Editor's Summary

Ozon Posylka's delivery service failed to meet expectations, with delayed packages and poor customer support. The service lacks transparency and reliability, making it a disappointing experience for the reviewer.

Featured FAQ

What happened with the reviewer's packages?The packages were delayed, and the reviewer had to wait for 11 and 10 days to receive them, respectively.

Why did the reviewer choose Ozon Posylka?The reviewer thought Ozon Posylka would be a great option for sending personalized gifts to family members living in different cities.

What was the reviewer's experience with customer support?The reviewer found the customer support to be unhelpful, with generic responses and a lack of transparency.

Will the reviewer use Ozon Posylka again?No, the reviewer does not feel confident in using Ozon Posylka's service again due to the poor experience.

What is the reviewer's rating for Ozon Posylka?The reviewer gives Ozon Posylka a rating of 1 out of 5 stars.

Why did the reviewer recommend against Ozon Posylka?The reviewer recommends against Ozon Posylka due to the lack of reliability, transparency, and good customer service.