My Worst Tour Experience Ever
remove_circle Cons
- Cancelled flight with no warning
- Lack of support and customer care
- No actual help from customer service
- Threatened to keep my money when I tried to cancel
- Refund took over 3 months to process
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Editor's Summary
Onlinetours completely dropped the ball on my 6-day tour, leaving me with a 3-day vacation and a whole lot of stress. Their lack of support and customer care is appalling, and I'd advise anyone to steer clear of this company.
A Nightmare from Start to Finish
I'm still trying to process the disaster that was my 6-day online tour with Onlinetours. From the moment I booked, I knew something was off, but I had no idea just how bad it would get.
Fast forward to the day of departure, when my flight was cancelled just an hour before check-in. The worst part? They just shrugged it off and told me to wait 2.5 days for a new flight. Yeah, right.
Needless to say, my 6-day vacation was reduced to a measly 3 days. But that was just the beginning.
The real kicker was the complete lack of support. I called their customer service, but all I got was a bunch of empty promises and no actual help. When I asked where I was supposed to wait for the extra 2.5 days, they just ignored me.
Things only got worse from there. When I tried to cancel the trip, they threatened to keep my money. I was forced to agree to a shortened, half-baked vacation just to get out of there.
Long story short, I ended up with 2 days of my trip, and it took them until October 30th to refund me for the unused portion. That's right, over 3 months after the fact.
My verdict? Onlinetours is completely unprepared for emergencies, doesn't care about its customers, and takes no responsibility for its actions. Save yourself the stress and risk – stay far, far away from this company.