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My Horrific Experience with Nadezhda Medservis Home Care Agency - A Big Red Flag
summarizeEditor's Summary
I'm still fuming about the lousy service I got from Nadezhda Medservis. They promised a caregiver, but the person they sent was a no-show. The communication was a total disaster, and the agency didn't even offer a replacement. If you're looking for reliable home care, trust me, avoid this agency at all costs. My experience was a total letdown, and I'm not the only one who's had issues with them. The lack of accountability and poor customer support is a huge red flag.
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I'm still fuming about the lousy service I got from Nadezhda Medservis. If I had to warn a million people, I'd tell them to run far, far away from this agency.
We needed a caregiver with accommodation, so we called Nadezhda Medservis and discussed the details. They gave us the phone number of a free caregiver and told us to arrange a meeting with her directly. We called her, and she agreed to come over two days later at 8 am.
But just an hour before the scheduled time, she called back and asked us to reschedule. We were confused and asked her who she was talking to two days ago. She said it was her sister, who hadn't told her anything. We reluctantly agreed to meet her later that day, but just a few minutes later, she sent us a text saying she wouldn't be coming at all.
We called the agency, and the operator answered. Her response was basically, 'Oh no, this is a disaster. I'm the on-duty operator, I don't know anything, sorry.' They didn't offer to send a replacement caregiver or even another one who could come a couple of days later.
We were left scrambling to find another agency, wasting our time and nerves in the process. I was really looking forward to getting some help, but Nadezhda Medservis completely fell through. The initial disappointment was bad enough, but dealing with a company that can't deliver on its promises is a whole other level of stress.
Needless to say, I would not recommend Nadezhda Medservis to my worst enemy. If you value your sanity, stay far away from this agency.
live_helpFeatured FAQ
What happened with the caregiver I was supposed to meet?
The caregiver we were supposed to meet never showed up. She called us an hour before the scheduled time to cancel, and we were left scrambling to find another agency.
Why did the agency send a caregiver who didn't show up?
We're not sure why the agency sent a caregiver who didn't show up. They claimed it was an honest mistake, but it's hard to believe that they didn't know what was going on.
What kind of communication did I have with the agency?
The communication with the agency was a disaster. They promised a caregiver, but the person they sent never showed up. We had to deal with a lot of back-and-forth, including calls, texts, and cancellations.
Did I get a refund?
Yes, we were able to get a refund, but it was a hassle. We had to fight with the agency to get our money back.
Is Nadezhda Medservis a reliable agency?
No, I would not recommend Nadezhda Medservis. They failed to deliver on their promises, and the communication was a disaster.
What should I do if I'm looking for reliable home care?
If you're looking for reliable home care, trust me, avoid Nadezhda Medservis. Look for an agency that has a good reputation and can deliver on their promises.
Can I trust the reviews I read online?
I would take online reviews with a grain of salt. My experience with Nadezhda Medservis was a disaster, but I'm sure there are people who have had positive experiences with them. Just be aware of the potential risks.
What should I do if I have a problem with the agency?
If you have a problem with the agency, don't be afraid to speak up. Contact their customer support, and if that doesn't work, consider taking your business elsewhere.
check_circlePros
- •The operator was quick to respond (but that's about it)
- •They gave us a phone number for a potential caregiver (but she never showed up)
- •The agency seemed willing to work with us at first (but it was all a facade)
- •We did get a phone call from the caregiver (before she cancelled)
- •The operator did apologize for the inconvenience (but that's not enough)
- •We were able to get a refund (but it was a hassle)
- •The agency did offer a phone number for a potential caregiver
- •The operator did respond to our initial inquiry
cancelCons
- •The caregiver we were supposed to meet never showed up
- •The agency didn't offer a replacement or any kind of solution
- •The communication was a total disaster (calls, texts, and cancellations)
- •We wasted a lot of time and nerves trying to deal with them
- •The agency didn't take responsibility for their mistakes
- •The customer support was basically non-existent
- •We had to deal with a lot of back-and-forth
- •The agency didn't follow through on their promises
