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TVIL Booking System
Need a place to stay? TVIL.ru's got you covered. Our website is packed with a massive selection of properties to suit every style and budget, from cozy apartments to luxury villas. Plus, our booking process is super secure and easy to use, so you can book with confidence.
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My Tvil Booking Experience: A Cautionary Tale
summarizeEditor's Summary
I've been using Tvil for a while now, and my latest experience was a real eye-opener. I tried to cancel my booking, but they only returned the advance payment in Tvil rubles, which I could supposedly use for future bookings. The catch? 100% of the booking payment can't be made using Tvil rubles. You can only use them to pay the commission, which is a maximum of 80% of the total. The remaining 15-20% always gets charged to your card, and they never return it. This time, I encountered a situation that left me speechless. The landlord called me and asked me to cancel the booking because their heating system broke down and they wouldn't be able to fix it before our arrival. They offered a replacement, but it didn't meet our requirements. I was pretty disappointed with the whole experience, and I'm sharing it with you so you can be aware of the potential issues.
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MüşteriDesteği1/10
My Tvil Booking Experience: A Cautionary Tale
I've been using Tvil for a while now, and my latest experience was a real eye-opener. I tried to cancel my booking, but they only returned the advance payment in Tvil rubles, which I could supposedly use for future bookings.
The catch? 100% of the booking payment can't be made using Tvil rubles. You can only use them to pay the commission, which is a maximum of 80% of the total. The remaining 15-20% always gets charged to your card, and they never return it.
This time, I encountered a situation that left me speechless. The landlord called me and asked me to cancel the booking because their heating system broke down and they wouldn't be able to fix it before our arrival. They offered a replacement, but it didn't meet our requirements.
Tvil's administration was aware of this force majeure, but they still found a way to screw me over.
I asked them to return the license fee. The Tvil commission was 12 rubles, and I wanted to pay it using Tvil rubles, which I had 14 rubles of (I got them as an invite bonus). In my case, Tvil only allowed me to pay 10 rubles using Tvil rubles, and the remaining 2 rubles were transferred from my card. This always happens - when I cancel a booking, they return the full amount, but in Tvil rubles.
Their loyalty policy states:
8. Special conditions for canceling bookings
The purpose of the loyalty policy is to create an emotional sense of exclusivity for the user by providing special perks.
However, if the landlord offers a different accommodation at check-in that doesn't match the information in the ad, or refuses to let us stay in the booked accommodation, the administration will return the license fee within 5 working days.
But they're ignoring their own rules, which says a lot. It's clear that they're more interested in making money off of us than in providing good customer service.
The license fee is simply a hidden fee for using their app - genius. And to make matters worse, many Tvil reviews are paid for.
Everything's fine if there's no cancellation. But what about unexpected situations? This time, it wasn't even our fault.
This is probably the last time I'll book through their app. I couldn't even get in touch with them - their auto-answering machine was unhelpful, and I had to find their phone number on a third-party resource. You can only contact them via email, and they'll just send you a standard response saying you agreed to pay for using their app.
Stay away from them - there are many other loyal services for booking accommodations that don't try to screw you over.
Why You Should Avoid Tvil
Hidden fees: Tvil charges a license fee for using their app, which is not clearly disclosed.
Unfair cancellation policies: Tvil's loyalty policy is designed to create an emotional sense of exclusivity, but it's not fair to users who encounter unexpected situations.
Poor customer service: I couldn't get in touch with Tvil's administration, and their auto-answering machine was unhelpful.
Paid reviews: Many Tvil reviews are paid for, which is a red flag for any booking service.
Based on my experience, I would not recommend using Tvil for booking accommodations. There are many other loyal services available that are more transparent and customer-friendly.
Rating: 1/5 stars
live_helpFeatured FAQ
Can I get a refund on my card if I cancel my booking?
Unfortunately, no. Tvil only returns the advance payment in Tvil rubles, which you can use for future bookings.
What's the deal with Tvil rubles?
Tvil rubles are a type of currency that you can use to pay the commission, but they're basically worthless as you can't use them for the full payment.
Is customer support helpful?
Unfortunately, no. Customer support is unhelpful and unresponsive.
Can I use Tvil rubles to pay the full payment?
No, you can only use Tvil rubles to pay the commission, which is a maximum of 80% of the total.
What happens if the landlord cancels the booking?
If the landlord cancels the booking, you'll get a refund in Tvil rubles, but not on your card.
Is the mobile version of Tvil usable?
Yes, but it's not ideal. The mobile version is clunky and hard to navigate.
Can I get a refund in Tvil rubles?
Yes, but only for the advance payment. The remaining 15-20% always gets charged to your card.
What's the commission rate?
The commission rate is a maximum of 80% of the total payment, with the remaining 15-20% always getting charged to your card.
Can I trust the landlord to follow through on their promises?
Honestly, I wouldn't count on it. I had a situation where the landlord cancelled the booking at the last minute, and it was a real hassle to deal with.
check_circlePros
- •The booking process is relatively straightforward
- •Customer support is available, but they're not very helpful
- •You can use Tvil rubles to pay the commission, but that's about it
- •The mobile version is usable, but it's not ideal
- •You can get a refund in Tvil rubles, but not on your card
- •The build quality of the booking platform is decent, but that's about it
- •You can make changes to your booking, but it's not always easy
- •The website is easy to navigate, but the mobile app is a different story
cancelCons
- •Tvil rubles are basically worthless, as you can't use them for the full payment
- •Customer support is unhelpful and unresponsive
- •The commission is always charged to your card, even if you use Tvil rubles
- •The mobile version is clunky and hard to navigate
- •You can't get a refund on your card, only in Tvil rubles
- •The booking process is inflexible and doesn't accommodate changes
- •The website is slow and unresponsive at times
- •You can't trust the landlord to follow through on their promises
