Hello friends!
I'm excited to share with you my honest thoughts about Kwork.
If you're a new user, don't forget to ask me for the welcome bonus in private messages, and I'll send you the link
I've been a registered user on Kwork since January 28, 2016, which is almost 10 years ago, almost since the platform's inception. Proof:
Can you really earn a million on Kwork? My honest review of the platform as a seasoned seller with almost 10 years of experience. Photo by the author► INTRODUCTIONLet's start from the beginning. According to the creators of Kwork:
Kwork is a digital online marketplace where companies and individuals can buy and sell freelance services
On this platform, there's no distinction between freelancers and clients; instead, you have sellers and buyers. As the creators say:
Kwork revolutionizes the paradigm of relationships between clients and freelancers. There's no more freelancer; there's a seller, and instead of a client, a buyer. This small change makes all the difference:
The freelancer starts to feel like a seller, and the value of each client increases.They research the market and offer in-demand services. They strive to increase sales by providing excellent service. Instead of spending time on tenders and discussions, they focus on delivering services quickly and satisfying the buyer.The client, who previously didn't enjoy ordering services from freelancers, suddenly sees how great it is to buy all services in one place with just a few mouse clicks. A genuine excitement arises: 'Wow, I'll order this Kwork, and that one too – they're all so cool!'In general, Kwork has its own blog – right on the platform's website/brokerage/marketplace. The company writes articles there. Many articles. And in each one, unicorns prance along rainbows, all perfectly, wonderfully, and cloudlessly.
However, honey without bitterness doesn't exist, and how much of it is on Kwork is up to each user to decide for themselves. Some people think it's worth working with this service, while others believe it's a waste of time. I'll share my personal experience, and you make your own conclusions. So, get comfortable, and let's begin 🧐
► GENERAL INFORMATION
❏ Full name: Kwork (Kворк).
❏ Founder: Mikhail Raytsin.
❏ Year of establishment: 2015.
❏ Unique feature: all services for 500 rubles.
Regarding the latter (services for 500 rubles) – that was the initial policy. Then it changed to 'services from 500 rubles', and later each seller set their own price for their services, which they considered fair.
► WHAT THE SERVICE CONSISTS OF
The service consists of the marketplace and Kworks – 'service cards,' where each seller:
One thing I like about the interface is that it shows you what kind of work you can do for a certain amount and how long it'll take, plus any additional options that'll increase the order cost.
It also asks for the necessary information from the buyer to complete the order, and sometimes even attaches a template for the technical task.
Can you make a million on Kwork? The most honest review of the Kwork marketplace from a professional seller with almost 10 years of experience. Photo by the author of the reviewExchange. It's like a tender or a contest: buyers post a job (participation in a project), describe what needs to be done, and specify the price (usually low). Sellers read it, and if it's a good fit, they send in their bids. The winner is the seller who impressed the buyer the most (based on their portfolio, reviews, etc.) or offered their services at a lower price than the buyer initially stated.I've never sent in any bids myself, except for one time as an experiment, from the buyer's perspective, not the seller's. I don't use this feature because I hate undercutting - the buyer initially sets an absurdly low (or, conversely, ridiculously high - to get attention) price for the work, and then asks you to create something like Google (!!!).
Kworks. That's what I prefer working with - buyers find my kworks and order them. Either they write that they'd like something specific and by when, or the tasks are non-standard, so we first discuss it, and then I create a tailored offer.
When I get a new order, I look at the technical task (the buyer's idea of how the work should be done) and:
either click the 'start working' button;or ask the buyer for more information - that's annoying because they should provide it right away (time's already ticking!). Plus, each service card clearly states what's required from the buyer;or offer additional options - if the technical task implies a larger workload than my kwork does;or cancel the order - if the buyer's requirements are absurd and don't match the kwork description.Cancelling an order. Both sellers and buyers can cancel an order, but the buyer's okay with it. Not so for the seller. If you've got an order and you're requesting its cancellation, the buyer will evaluate (!!!) whether it's a valid reason or not. If they decide it's not, your rating will suffer, and you might even get a negative review.
Here's an example: you've written in your kwork that you'll move 3 articles from one site to another.
⮳They order writing 10 articles (not just moving existing ones).
⮳You cancel the order and say they misunderstood the conditions.
⮳I have to admit, when I realized I'd messed up (thanks to a bit too much confidence or a lack of accountability), I didn't think the reason I'd given you was a good enough explanation.
⮳My rating took a hit, and to make matters worse, it was thanks to a negative (and totally undeserved!) review. And good luck getting any help from customer support.
This is tough to swallow, and it's not fair. I've spent years building up my rating, and it gets knocked down by some guy who doesn't even know what he's doing.
Tip: If you've got an order that's gone south, try getting back to it within 15 minutes. That's because the buyer can cancel it within that time frame (starting from when they placed the order).
► MY EXPERIENCE. THE EARNING
Here's my stats on completed orders, reviews, and the like. You can see my rating there too:
Can you really make a million on Kwork? The most honest review of the marketplace from a seasoned seller with almost 10 years of experience. Photo by the author of the reviewIf you want to multiply 935 completed orders by 500 rubles to see how much you'd earn, don't get your hopes up – there aren't many orders that cheap these days (at least, not for me).Most of my orders come in at around 1500 rubles. If there are extra options, like express delivery (which costs twice or three times as much), the price goes up by a factor of ten.
My current earnings over the past 10 years come out to 1,553,019 rubles:
Can you really make a million on Kwork? The most honest review of the marketplace from a seasoned seller with almost 10 years of experience. Photo by the author of the reviewThat's over a million and a half! Sounds great, right? But don't get too excited just yet. This is before commission.My actual take-home pay, the amount I can withdraw to my card, is 1,257,290.48 rubles:
Can you really make a million on Kwork? The most honest review of the marketplace from a seasoned seller with almost 10 years of experience. Photo by the author of the reviewLet's do some simple math:✅ 1,553,019 rubles - 1,257,290.48 rubles = 295,728.52 rubles. That's how much Kwork took from me in commission over 10 years. In other words, they took 19.04% of all my earnings.
But that's not all – I didn't even get to keep 1,257,290.48 rubles because Kwork took another 3%:
✅ 1,257,290.48 rubles - 3% = 37,718.71
So another chunk of money (37,718.71) never even made it to my account because it was taken by the payment system as a commission for withdrawing my earnings to my Yandex Money card or a bank card:
Kwork (Kwork) commission from the seller when withdrawing payment to a bank card. Screenshot of the personal account from the official website. Photo by the author of the review Kwork (Kwork) commission from the seller when withdrawing payment to a bank card. Screenshot of the personal account from the official website. Photo by the author of the review There's still a chance to withdraw money to WebMoney, but I've never used it (there's a WebMoney wallet in any case): Kwork (Kwork) commission from the seller when withdrawing payment to a bank card. Screenshot of the personal account from the official website. Photo by the author of the review So, out of the earned 1 553 019 rubles, I paid 333 447.23 rubles in various commissions. In the end, for 10 payments, a total of 1 219 571.77 rubles came to my card.
Let's continue counting
✅ Now, let's divide the amount I was able to withdraw to my card (1 219 571.77 rubles) by 10 years, and we'll see that I earn an average of 121 957.17 rubles per year.
✅ Let's divide the annual income (121 957.17 rubles) by 12 months and get the average monthly income of 10 163.09 rubles.
It's not that much, right? Combine this income with
unruly / inconsiderate / impudent buyers, who always think you're at fault (you didn't predict / you didn't anticipate, and generally, "why do you even ask for money?!"), a large commission (20% + 3%), and not always loyal Arbitration decisions (I'll tell you more about it later), and the final result is just a bit less than 🤷.
► COMMISSION
It's big, and everyone knows it. They take it from both the buyer (!) and the seller (!). And they complain about the commission size, just like they do about the slow withdrawal of funds (twice a week, on Monday and Thursday), almost as much as all the Kwork users do.
🔥 I'll provide a clear example to help you understand:
We have a hypothetical order for 1500 rubles. From this order, the seller gets:
✅ 1500 - 19.04% (main commission) - 3% (payment system commission) = 1 177.96 rubles
1 177.96 rubles is exactly what the seller will get when they withdraw the money to their bank card.
BUT the buyer also pays a commission when they top up their account to pay the Kwork seller. Here's a real message from the buyer:
Kwork (Kwork) commission from the buyer when withdrawing payment to a bank card. Screenshot of the personal account from the official website. Photo by the author of the review So, for the buyer, the commission will be around 12%: ✅ 1500 + 12% = 1 680 rubles.
Let's break down the fees for a single order worth 1500 rubles. Quork takes a 23% commission from the seller (345 rubles) and another 12% from the buyer (180 rubles), totaling 525 rubles. That's a whopping 31.25% of its original value. And that's the problem.
I'm being honest here, but even I've seen a drop in orders on Quork. Not to mention newbies who've been struggling to find work for years because they don't have a rating, and without a rating, they don't get any orders.
Quork loves to point to a table on their blog, claiming commission rates range from 7.5%. Let's take a look:
Commission rates on Quork (screenshot from their official website)According to this table, you'd need to earn at least 30,000 to 300,000 rubles from a single buyer to avoid losing more than 20% of your income to Quork's commission. And if that buyer continues to work with you (which is highly unlikely), Quork's commission would drop to a mere 7.5% (plus an additional 3% for withdrawal, don't forget).The issue is that my average order value is 1,661 rubles (before commissions) and 1,344.6 rubles (after commissions). I've only managed to reach 30,000 rubles with a couple of clients, but that was for a project-based job. And it just so happened that it ended at that exact amount. In other words, within just two orders, I was able to withdraw the money with a commission rate below 20%. And from what I've read in Quork's blog comments, most performers face the same issue.
► ARBITRATION
Arbitration is triggered when the buyer and seller can't agree on the completed order.
Here's an example to illustrate the point:
⮳The buyer ordered a resume creation and provided the necessary details.
⮳The seller completed the order according to the buyer's specifications and delivered the results.
⮳The buyer then wrote to the seller, saying, "Cancel the order, or I'll leave a negative review."
⮳The seller tried to understand what the buyer didn't like, but the buyer simply replied, "Everything" without providing any further explanation and continued to insist on canceling the order.
Unfair, right? The seller invested a lot of time and effort into the order, only to be threatened with a negative review.
⮳The seller then asked Arbitration to resolve the situation.
⮳Arbitration reviewed the communication between the buyer and seller, the original order, and the seller's work.
⮳Arbitration ruled in favor of the seller, deeming the order complete and transferring the payment to the seller's account.
⮳Despite the favorable outcome, the buyer left a negative review, which affected the seller's rating.
Yeah, unfortunately, I've had to deal with some unfair decisions from Kwork's Arbitration, but that's just the way it goes. Most of the time, Arbitration has sided with me, the seller, and I've received my payment because the work was done well.
The time it takes for Kwork's Arbitration to review applications varies from a few hours (rarely) to 1-2 days (more often) and sometimes even longer (I once had to wait over 3 days).
► BUYERS
More than half of my buyers (nearly 53%) have been pleasant and reasonable people who see me as a helper and partner. They always say 'hello' and 'thank you' after the job is done, and they even leave reviews - some short, some more detailed. I love getting feedback because it helps others decide whether to work with a seller or not.
On the first screenshot, you'll see that out of 935 completed orders, I've received 432 reviews (not enough!), with 448 positive (that's 96.4%) and 15 negative (that's 3.4%). Being brutally honest, I think those negative reviews were unjustified. I could write a whole post about each of those failed collaborations, but maybe I'll get to that someday. If you're interested now, feel free to ask in the comments, and I'll do my best to answer your questions.
Only about half to two-thirds of people leave a review. The rest don't even say 'thank you' and, strangely, some of them have been working with me for years. That's just their attitude.
As you can see in the stats above, I've got a 46% repeat order rate - that's almost half. And that's where the Pareto principle comes into play, which in the context of this review can be summed up as: '20% of clients bring 80% of the profits.' The 'repeat' orders are the ones I've made multiple times - in the second, third, or Nth time.
► THE NEGATIVE IMPACT OF REVIEWS ON RANKING
Commission from Kwork (Kwork) to the seller when withdrawing payment to a bank card. Screenshot from the personal account on the official website. Photo by the review authorOn this screenshot, you'll see that the last 80 completed orders will directly affect whether you'll be at the top or bottom of the 'hit parade' - where no one will find you (=won't look for you), and therefore, you won't get any orders.The screenshot doesn't show it, but there's another version of this text, and it says [in a nutshell, but the meaning is preserved] that the lack of a review is a warning sign. In other words, if a customer was happy with the work, but didn't leave a review, and didn't come back with a similar task - that's bad news for your ranking.
If someone leaves a negative review - consider yourself on an unpaid vacation for at least a month. I'm serious: you won't get any work on Kwork. None at all. Unless, by some miracle, your regular customers come back to you.
► TECHNICAL SUPPORT
Kwork's technical support will get back to you within a day or so. So, if you want to resolve an issue quickly, you might want to try that. From my experience, technical support has been quick to respond in some cases:
When customers contact us through the 'report spam or abuse' button, or if they initiate a conversation themselves and write to us about a pending Arbitration case,we consider them to be unwanted customers.► UNWANTED CUSTOMERS
We're talking about customers who are rude, impolite, or just plain nasty.
🔥Let me give you some examples to illustrate the point:
⮳Rude or impolite customers will start a chat conversation without saying 'Hello' or 'Hi', but something like 'Got work. Need to do it yesterday. Paying 3 kopecks is fine.'
⮳Unscrupulous customers might write abusive messages, threatening to leave a negative review, all because of a missing comma in the quork text (although a review can't be left if there's no order, which seems to be what this person didn't know).
► TAKING ACTION
As I've mentioned before, the platform is not user-friendly. You can only withdraw money twice a week – on Mondays and Thursdays. My withdrawals usually arrive on my account between 8 and 10 PM. There was one instance where the payout was delayed by more than a day.
Incidentally, if you're working with businesses (you'll need a freelancer status and pay a 6% tax), after sending a link to the invoice with the order amount, the money will be transferred to your account after the invoice is checked. This happens almost instantly, within a few minutes.
You can withdraw your earnings in the following ways:
On a bank card (the payment system commission for withdrawal is 3%, but not less than 33 rubles, and the minimum withdrawal amount is 50 rubles).This is how I do it – via Sberbank's SBP on Yandex Money (the commission for withdrawal is 3%, and the minimum withdrawal amount is 20 rubles).On WebMoney (the commission for withdrawal is 3%, and the minimum withdrawal amount is 35 rubles).► MY EXPECTATIONS | REQUIREMENTS
What I expect from platforms like Kvor, and from freelance work in general, are:
- fair payment for my work,
- no price dumping from buyers or sellers,
- lower commissions,
- more considerate and polite customers,
- the ability to withdraw money more frequently, with lower or no commission, and via different methods,
- prompt response from customer support or Arbitration to customer complaints.
SUMMARY
The positives of Kvor include:
➠ the ability to start earning without any initial investment,
➠ the ability to receive orders without much effort, by simply creating well-written quorks ('product cards'),
➠ relatively fair Arbitration, which resolves cases relatively quickly,
➠ relatively prompt response from customer support to customer complaints and abuse reports,
➠ the ability to sell quorks for significantly higher prices, taking into account the addition of extra services.
MINUSES:
➠commissions – they're extremely high and eat into most of your earnings,
➠ the presence of unscrupulous customers who want 'yesterday' and 'for 3 kopecks', 'give a discount for the volume?', 'agree to cancel the order, or I'll leave a negative review' and so on,
➠ the ability to withdraw funds only twice a week and only via two methods,
➠ if you're a new user without a rating, you'll be stuck without work for years,
➠ not always fast or fair Arbitration decisions,
➠ not always prompt response from customer support.
I think that's a wrap. Going back to the question from the title: 'Can you make a million on Quirk?' - you've probably figured out by now that yes, it's possible. I made the bulk of this amount on the marketplace over almost 10 years of work. But, if your salary is more than 10163.09 a month, you'll probably hit that million in no time. However, it's worth noting that there are months where I've made 60,000+ rubles, and months where it's been a bit lean (mainly in the summer). But on average, if you factor it in, yes - 10163.09 rubles a month isn't bad. I mean, some people eat cabbage, some people eat meat, and most people eat something in between.
WOULD I RECOMMEND QUIRK?
As a side hustle, it's not a bad option. Especially if you're good at meeting deadlines, negotiating with people (being a diplomat), creating visually appealing Quirks, responding to potential customers quickly and concisely, and quickly grasping the essence of the problems being solved.
That's it for now, folks. If you think I've left anything out, or want to share your thoughts or ask a question - feel free to leave a comment!
Thanks for your attention, and I'll catch you all in the next one!