My Gym Experience Went Downhill Fast - and I'm Not Going Back

Name: My Gym Experience Went Downhill Fast - and I'm Not Going Back
Item: New Fitness Moscow
Rating: 1
Author: sarahm_lee

summarizeEditor's Summary

I've been a loyal customer of this gym for years, but things have taken a turn for the worse lately. The top trainers have left, making it tough to attend group classes. The sales team is nowhere to be found, and good luck getting a response from management. Classes get cancelled at the last minute, and the trainers who do show up often don't know what they're doing. It's been a total letdown, and I'm not going back.

settingsSpecifications

Fiyat8/10

KararKötü

Konumu2/10

Dersler2/10

Yönetim1/10

Front Desk2/10

Verimlilik1/10

Eğitmenler1/10

Satış Ekibi2/10

İdari İşler1/10

Hizmet Kalitesi1/10

Eğitim Kalitesi3/10

I've been a loyal customer of this gym for many years, drawn in by its super-convenient location and affordable monthly fees. It was a great spot to get in shape, but things have taken a nosedive lately.

The main issues I've encountered are pretty major:

- Almost all the top trainers have left, which makes it tough to attend group classes and has really dropped the quality of workouts. I'm talking about the ones that actually know what they're doing - you know, the ones who make working out actually worth it.

The sales team used to be super helpful, but now they're nowhere to be found. The front desk is often empty, and good luck getting a response from management. I tried reaching out on WhatsApp, but the response was pretty hostile. My written complaint got ignored, too - no surprise there.

Classes get cancelled at the last minute all the time. You won't find out until you've wasted time traveling to the gym, which is just frustrating. And to make matters worse, the trainers who do show up often don't know what they're doing.

Some trainers just don't get it. In the winter, they'd leave the windows wide open, and when I asked them to close them, they'd get defensive and tell me to 'sort it out' myself. Management wouldn't intervene, and they'd just shift the blame to customers. It's like they think we're the ones who are crazy.

I had a pretty shocking experience with the administration when I tried to resolve an issue over the phone. The administrator told me they wouldn't refund my money, asked me why I even signed up for their gym, and accused me of being confrontational. Yeah, that's exactly what I was going for - a fight.

I'd already left the gym because of the declining quality, but I gave it another shot hoping things would improve. Big mistake. Now I'm just glad I got out when I did.

I'm extremely disappointed, and I'd strongly advise against this gym to anyone who values their time, money, respect, and decent service. If you want to get in shape, there are way better options out there.

live_helpFeatured FAQ

What happened to the top trainers at this gym?

Almost all of them have left, which has really dropped the quality of workouts. I'm talking about the ones who actually know what they're doing – you know, the ones who make working out actually worth it.

Is the sales team still helpful?

No, they're nowhere to be found. Good luck getting a response from management – I've tried reaching out on WhatsApp, but the response was pretty hostile.

Do classes get cancelled often?

Yeah, it's happened to me multiple times. You won't find out until you've wasted time traveling to the gym, which is just frustrating.

What's the deal with the trainers who do show up?

Unfortunately, they often don't know what they're doing. It's like they're just going through the motions – not exactly what you want when you're trying to get in shape.

Have you tried reaching out to management?

Yeah, I've tried sending a written complaint, but it got ignored. No surprise there – it's like they're not even listening.

Is the gym still worth going to?

No, not for me. I'm done with the hassle and frustration. I'm looking for a new gym that actually cares about its customers.

Can you recommend any other gyms in the area?

Actually, yeah. I've heard good things about Gym 1 and Gym 2. I haven't tried them myself, but they seem to have their act together.

What's the worst part about this gym?

The complete lack of customer care and respect. It's not just bad service – it's a total lack of care about the people who are actually paying to use the gym.