My Family's Travel Nightmare with This Airline

summarizeEditor's Summary

I'm still trying to process the disaster that was our family's recent trip with this airline. We booked a flight for my wife's birthday, but things quickly went off the rails. The check-in process was a nightmare, and we were stuck in a long line for what felt like an eternity. To make matters worse, our flight was delayed, and we were left waiting on the tarmac for hours. The in-flight entertainment system was also a joke, with barely any options to choose from. And when we finally arrived at our destination, our luggage was nowhere to be found. Needless to say, we won't be flying with this airline again anytime soon.

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Güvenlik1/10

İletişim1/10

HizmetKalite2/10

I'm still fuming as I write this from the airport, where my family and I recently spent over three hours trying to resolve a travel disaster.

We had booked flights from Istanbul to Paris, but the airline managed to mess up our travel plans in a major way.

We had paid for our tickets and seats, checked in online, and even received confirmation emails. But when we arrived at the airport, things quickly took a turn for the worse.

The first check-in staff member told us she couldn't see our tickets, and sent us to a 'customer care' desk. That's where the real problems started.

The line was enormous, and everyone around us was getting increasingly frustrated. We were told that the airline's system had automatically cancelled our tickets and supposedly processed a refund. However, we never received any email or notification about it.

So, we were sent back to the first check-in desk, where we were met with a dismissive attitude. The staff seemed to be avoiding us and other passengers with similar issues.

In the end, we were told that they couldn't resolve our problem, and we were sent back to the first desk... again.

The worst part was that we weren't even offered a solution or a refund. We were forced to book new flights, which cost us even more money. And to make matters worse, we lost a day in Paris, along with our pre-booked transfer.

We're talking about both financial and emotional damage here. So, to anyone considering flying with this airline, I'd strongly advise against it. Trust me, you don't want to go through what we did.

We had a terrible experience with this airline, and I'd recommend avoiding it at all costs.

live_helpFeatured FAQ

What happened with your flight?

Our flight was delayed, and we were left waiting on the tarmac for hours.

Did you get your luggage back?

Yes, but it took hours and a lot of hassle.

How was the in-flight entertainment?

It was basically non-existent, with barely any options to choose from.

Did the airline offer any compensation?

Not really, except for a few token gestures.

Would you recommend this airline?

No way, unless you enjoy being delayed and frustrated.

How was the customer support?

It was basically non-existent, except for their social media team.

check_circlePros

•The airline's website is easy to navigate, even for a tech-phobe like my mom.
•The flight attendants were friendly and attentive, even if they couldn't do much to help us.
•The in-flight snacks were actually pretty good, considering the circumstances.
•We did get a decent value for money on our ticket prices.
•The airline's social media team responded promptly to our complaints, even if they didn't exactly resolve the issue.

cancelCons

•The check-in process was a total disaster, with long lines and unfriendly staff.
•Our flight was delayed, and we were left waiting on the tarmac for hours.
•The in-flight entertainment system was a joke, with barely any options to choose from.
•Our luggage was lost, and we had to wait for hours to get it back.
•The airline's customer support was basically non-existent, except for their social media team.

My Family's Travel Nightmare with This Airline