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Product
MTS Home Internet
Get fast and reliable home internet with MTS - their plans offer a great value for money and top-notch customer support that's hard to beat.
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MTS Home Internet: A Total Disaster
summarizeEditor's Summary
I'm thoroughly disappointed with MTS Home Internet. The service is a total disaster, and I'm not exaggerating. I signed up for a reliable connection, but what I got was constant outages, slow speeds, and terrible customer support. It's been a nightmare, and I'm seriously considering switching to a different provider.
settingsSpecifications
KararKötü
Destek1/10
Kalite2/10
HizmetKalitesi2/10
I've been with MTS for over 10 years, and their home internet service has been decent for the past five. So, when it was time to switch to a new plan, I figured, why not? I submitted my request for installation a week in advance, and everything seemed fine.
But then the 20th arrived, and the scheduled technician didn't show up. I tried calling the number they provided, but it went straight to voicemail. No direct number, no way to reach the technician. I was told to leave a comment on the request, but come on, I've got bills to pay and I'm wasting time.
The next day, I got the same runaround. 'Maybe we can reschedule?' Yeah, sure, but where's the technician? I didn't get a response. I figured, okay, let's give it another shot. Maybe it was just a one-off issue.
But then, on the 28th, the same thing happened. The website said the technician was on his way, but at 11:30 AM, I had no idea who or when he'd show up. Customer support was clueless, and I was left hanging.
Here's the thing: if a technician's gonna be late, just give the customer a heads up. That's basic courtesy. But no, I got left in the dark for over a week, without internet, and now I'm looking to switch providers. Happy holidays, right?
I'm fed up, to be honest. I used to rave about their service, but now I'm just done. Get your act together, MTS, or people will start leaving in droves.
I'm not kidding, it's been a total nightmare. Worthless customer support, unqualified technicians, and a complete lack of accountability. I'm outta here.
live_helpFeatured FAQ
What's the average speed of MTS Home Internet?
According to their website, it's around 100 Mbps, but don't expect to get that in reality
Can I cancel my service if I'm not satisfied?
Yeah, you can, but good luck getting a refund
How long does it take to get installed?
It took me a week, but your experience might vary
Can I use my own equipment?
No, you're stuck with theirs, and it's not great
What's the return policy?
They have one, but it's super convoluted and hard to navigate
Can I get a refund if I'm not happy?
Maybe, but don't count on it
check_circlePros
- •The installation process was relatively quick and easy
- •The equipment they provided is decent, I guess
- •Customer support is, um, 'available' 24/7
- •You can pause your service, which is a nice feature
- •They offer some decent promotions and discounts
cancelCons
- •Constant outages and connectivity issues
- •Slow speeds that make streaming a chore
- •Customer support is unhelpful and unresponsive
- •No clear explanation for outages or issues
- •Billing is a mess, with surprise fees and charges
