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My Auto Pay Nightmare with MTS: A Cautionary Tale
summarizeEditor's Summary
I've been using MTS auto pay for my phone bill, but things took a turn for the worse in November 2025. I was charged on the 19th, but the money never showed up in my account. I tried to get to the bottom of it, but the tech support team's explanations left me feeling confused and frustrated. It's been a month, and I'm still waiting for a resolution. Needless to say, my experience with MTS auto pay has been a total disaster.
settingsSpecifications
Hız1/10
KararKötü
Destek1/10
Kalite1/10
Hassaslık2/10
Dürüstlük1/10
Auto Pay: A Major Disappointment
I've been using MTS auto pay for my phone bill, but things took a turn for the worse in November 2025. On the 19th, I was charged, but the money never showed up in my account. I reached out to the support chat, and the operator told me that the money was indeed in the bank, but there was no connection with the bank, so it couldn't be processed.
I tried to get to the bottom of it, but the operator's explanation left me feeling confused. I contacted the bank, and the employee confirmed that the money had been taken from my account.
I gave the 0890 hotline a call, and the operator said that the money was frozen and that the technical department would resolve the issue. But that was just the beginning of the runaround. I filed another complaint, but there was no resolution, and I needed more information. I provided the bank's documentation, but they needed the transaction number. Back to the bank, I got the RRN number, and the operator filed yet another complaint.
Each time I called the hotline, I was given a different timeline for resolution: 24 hours, 2-3 hours, or 3 days. It was a real rollercoaster of promises and broken timelines. On the 22nd, my phone services were even restricted.
After this experience, I'm seriously considering switching to a different provider with my family. I'm not sure if I'm ready to deal with the hassle of auto pay again.
The Cons:
They're quick to take your money, but slow to deliver
They're dishonest and misleading
Deception seems to be their game
They're not above lying to get out of a situation
They don't support their customers when issues arise
It's just not fair
The technical support is abysmal
live_helpFeatured FAQ
What happened during my auto pay experience with MTS?
I was charged on November 19th, 2025, but the money never showed up in my account. I tried to get to the bottom of it, but the tech support team's explanations left me feeling confused and frustrated.
How long did it take to resolve the issue?
It's been a month, and I'm still waiting for a resolution. Needless to say, my experience with MTS auto pay has been a total disaster.
Were you able to get a clear explanation from the customer support team?
No, I didn't get a clear explanation from the customer support team. Their explanations left me feeling confused and frustrated.
What was the most frustrating part of your experience?
The most frustrating part of my experience was the long wait times for resolution and the lack of clear communication from the customer support team.
Have you experienced any issues with MTS auto pay before?
No, this was my first experience with MTS auto pay, and it was a total disaster.
How would you rate your overall experience with MTS auto pay?
I would rate my overall experience with MTS auto pay as a 1 out of 5. It was frustrating, confusing, and unreliable.
What advice would you give to others who are considering using MTS auto pay?
I would advise others to be cautious and to carefully review their billing statements before using MTS auto pay. It's also a good idea to have a backup plan in case something goes wrong.
Has MTS auto pay reached out to you to resolve the issue?
No, I haven't received any communication from MTS auto pay to resolve the issue. It's been a month, and I'm still waiting for a resolution.
What do you think MTS auto pay could improve on?
MTS auto pay could improve on their customer support and billing system. They need to provide clearer explanations and faster resolution times to their customers.
check_circlePros
- •Reasonable value for money
- •Easy to set up
- •Good customer support (initially)
- •Helpful chat support team
- •Well-designed website
- •Multiple payment options
cancelCons
- •Auto pay issues with money not being deducted
- •Confusing and frustrating customer support experience
- •Long wait times for resolution
- •Lack of clear communication
- •Difficulty in getting a straight answer
- •Unreliable billing system
