Mark Formel Store, Gomel
A Disappointing Experience at Mark Formel: When Customer Service Falls Short
summarizeEditor's Summary
I'm still fuming about our recent visit to Mark Formel on Victory Street in Gomel. My daughter and her friend went to buy a bra, but the sales staff completely ignored a weird noise coming from my daughter's bag. When they finally checked, they accused my daughter of stealing something and yelled at her in front of the whole store. Needless to say, we won't be back anytime soon. The whole experience was a huge letdown, and their poor customer service really left a bad taste in our mouths.
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What happened during your visit to Mark Formel?
My daughter and her friend went to buy a bra, but the sales staff ignored a weird noise coming from my daughter's bag and accused her of stealing something. It was a really upsetting experience.
Did Mark Formel apologize or try to resolve the issue?
No, the sales staff just yelled at my daughter and told her to leave. No effort to resolve the problem at all.
Will you be shopping at Mark Formel again?
Absolutely not. The poor customer service and dismissive attitude from the sales staff have turned us off from shopping there.
What can Mark Formel do to improve their customer service?
They should train their staff to be more attentive and customer-focused. A simple apology and effort to resolve the issue would go a long way in improving their reputation.
Can you recommend any other stores in Gomel?
Yes, we've had great experiences at other stores in the area. I'd be happy to recommend some alternatives if you're looking for a better shopping experience.
How can I contact Mark Formel to complain about their service?
You can try contacting them through their website or social media channels. However, be prepared for a potentially dismissive response.
Is Mark Formel a good value for money?
Their prices are reasonable, but the poor customer service makes it hard to justify shopping there. You might find better value elsewhere.
Can you provide more details about the incident?
My daughter and her friend went to the store on June 10th after 5 pm. The sales staff ignored the noise and accused my daughter of stealing something. It was a really upsetting experience.
What's the best way to get help with a return or exchange?
You'll need to contact their customer service team directly. They might have a return policy in place, but it's not clearly advertised.
check_circlePros
- •Wide selection of clothes for kids
- •Friendly staff, when they're not being rude
- •Reasonable prices for the quality you get
- •Convenient location on Victory Street
- •Good build quality on some of their products
- •Variety of payment options available
- •Nice display of new arrivals
- •Staff is usually helpful with sizing
cancelCons
- •Poor customer service, especially when dealing with issues
- •Sales staff can be dismissive and rude
- •No apology or effort to resolve the problem
- •Lack of attention to detail, like ignoring a weird noise
- •Not a welcoming environment for customers
- •No clear resolution process for complaints
- •Prices can be a bit high for some items
- •Limited return policy
