Personalized Promotions at Magnit: A Recipe for Confusion
I've been shopping at Magnit for ages, and I've always tried to get the best deals. Recently, they've been offering some amazing 'personalized' promotions on select categories, complete with cashback and express bonuses. But there's a catch - you have to spend them within a short timeframe, usually in the store, 50/50 split between the bonus and your own cash, or they expire.
Last November 23rd, I saw some new offers pop up in the app, and I was excited to see a cashback deal on sausages and crackers. I activated all the offers, including the ones that didn't really interest me.
That same day, I headed to the store and only bought items from the personalized offers. I always scan the offers before making a purchase, just to be sure. It looks like the scan I took before buying was done at 10:38, and the purchase was made at 11:59.
When I checked my account, I was shocked to see that I only got 0.8 bonus points. Yeah, you read that right - 712 points short of what I should've gotten!
Magnit's customer support was, of course, super helpful... said I exceeded the limit. But I'm pretty sure express bonuses are meant to be on top of standard bonuses. I've been using them for ages, and they've always been credited correctly.
Later on, they credited me with 50 express bonus points as some sort of apology. Still, no sign of the 712 points I was owed. And, of course, no explanation of what conditions I supposedly didn't meet.
I went back to check the rules again, and I just can't find any mention of express bonuses. It's like they're hiding something.
I'm starting to think the authors of these rules might've gotten it wrong, and they're just trying to confuse us. Maybe they meant to say something else in point 4.17... or maybe they just can't be bothered to read their own rules.
So, according to their own rules, express bonuses should be on top of standard bonuses, right? So, where are they?
I've been trying to get to the bottom of this issue with Magnit's 'personalized' promotions, and I think I've finally found the problem. It's not that the offers are bad, it's just that the rules are confusing.
Last November 23rd, I saw some new offers pop up in the app, and I was excited to see a cashback deal on sausages and crackers. I activated all the offers, including the ones that didn't really interest me. That same day, I headed to the store and only bought items from the personalized offers.
I always scan the offers before making a purchase, just to be sure. It looks like the scan I took before buying was done at 10:38, and the purchase was made at 11:59. When I checked my account, I was shocked to see that I only got 0.8 bonus points. Yeah, you read that right - 712 points short of what I should've gotten!
Magnit's customer support was, of course, super helpful... said I exceeded the limit. But I'm pretty sure express bonuses are meant to be on top of standard bonuses. I've been using them for ages, and they've always been credited correctly.
Later on, they credited me with 50 express bonus points as some sort of apology. Still, no sign of the 712 points I was owed. And, of course, no explanation of what conditions I supposedly didn't meet.
I went back to check the rules again, and I just can't find any mention of express bonuses. It's like they're hiding something.
I'm starting to think the authors of these rules might've gotten it wrong, and they're just trying to confuse us. Maybe they meant to say something else in point 4.17... or maybe they just can't be bothered to read their own rules.
So, according to their own rules, express bonuses should be on top of standard bonuses, right? So, where are they?
I've been trying to figure out what's going on with Magnit's 'personalized' promotions, and I think I've finally found the problem. It's not that the offers are bad, it's just that the rules are confusing.
Last November 23rd, I saw some new offers pop up in the app, and I was excited to see a cashback deal on sausages and crackers. I activated all the offers, including the ones that didn't really interest me. That same day, I headed to the store and only bought items from the personalized offers.
I always scan the offers before making a purchase, just to be sure. It looks like the scan I took before buying was done at 10:38, and the purchase was made at 11:59. When I checked my account, I was shocked to see that I only got 0.8 bonus points. Yeah, you read that right - 712 points short of what I should've gotten!
Magnit's customer support was, of course, super helpful... said I exceeded the limit. But I'm pretty sure express bonuses are meant to be on top of standard bonuses. I've been using them for ages, and they've always been credited correctly.
Later on, they credited me with 50 express bonus points as some sort of apology. Still, no sign of the 712 points I was owed. And, of course, no explanation of what conditions I supposedly didn't meet.
I went back to check the rules again, and I just can't find any mention of express bonuses. It's like they're hiding something.
I'm starting to think the authors of these rules might've gotten it wrong, and they're just trying to confuse us. Maybe they meant to say something else in point 4.17... or maybe they just can't be bothered to read their own rules.
So, according to their own rules, express bonuses should be on top of standard bonuses, right? So, where are they?
I've been trying to get to the bottom of this issue with Magnit's 'personalized' promotions, and I think I've finally found the problem. It's not that the offers are bad, it's just that the rules are confusing.
Last November 23rd, I saw some new offers pop up in the app, and I was excited to see a cashback deal on sausages and crackers. I activated all the offers, including the ones that didn't really interest me. That same day, I headed to the store and only bought items from the personalized offers.
I always scan the offers before making a purchase, just to be sure. It looks like the scan I took before buying was done at 10:38, and the purchase was made at 11:59. When I checked my account, I was shocked to see that I only got 0.8 bonus points. Yeah, you read that right - 712 points short of what I should've gotten!
Magnit's customer support was, of course, super helpful... said I exceeded the limit. But I'm pretty sure express bonuses are meant to be on top of standard bonuses. I've been using them for ages, and they've always been credited correctly.
Later on, they credited me with 50 express bonus points as some sort of apology. Still, no sign of the 712 points I was owed. And, of course, no explanation of what conditions I supposedly didn't meet.
I went back to check the rules again, and I just can't find any mention of express bonuses. It's like they're hiding something.
I'm starting to think the authors of these rules might've gotten it wrong, and they're just trying to confuse us. Maybe they meant to say something else in point 4.17... or maybe they just can't be bothered to read their own rules.
So, according to their own rules, express bonuses should be on top of standard bonuses, right? So, where are they?
I've been trying to figure out what's going on with Magnit's 'personalized' promotions, and I think I've finally found the problem. It's not that the offers are bad, it's just that the rules are confusing.
Last November 23rd, I saw some new offers pop up in the app, and I was excited to see a cashback deal on sausages and crackers. I activated all the offers, including the ones that didn't really interest me. That same day, I headed to the store and only bought items from the personalized offers.
I always scan the offers before making a purchase, just to be sure. It looks like the scan I took before buying was done at 10:38, and the purchase was made at 11:59. When I checked my account, I was shocked to see that I only got 0.8 bonus points. Yeah, you read that right - 712 points short of what I should've gotten!
Magnit's customer support was, of course, super helpful... said I exceeded the limit. But I'm pretty sure express bonuses are meant to be on top of standard bonuses. I've been using them for ages, and they've always been credited correctly.
Later on, they credited me with 50 express bonus points as some sort of apology. Still, no sign of the 712 points I was owed. And, of course, no explanation of what conditions I supposedly didn't meet.
I went back to check the rules again, and I just can't find any mention of express bonuses. It's like they're hiding something.
I'm starting to think the authors of these rules might've gotten it wrong, and they're just trying to confuse us. Maybe they meant to say something else in point 4.17... or maybe they just can't be bothered to read their own rules.
So, according to their own rules, express bonuses should be on top of standard bonuses, right? So, where are they?
I've been trying to get to the bottom of this issue with Magnit's 'personalized' promotions, and I think I've finally found the problem. It's not that the offers are bad, it's just that the rules are confusing.
Last November 23rd, I saw some new offers pop up in the app, and I was excited to see a cashback deal on sausages and crackers. I activated all the offers, including the ones that didn't really interest me. That same day, I headed to the store and only bought items from the personalized offers.
I always scan the offers before making a purchase, just to be sure. It looks like the scan I took before buying was done at 10:38, and the purchase was made at 11:59. When I checked my account, I was shocked to see that I only got 0.8 bonus points. Yeah, you read that right - 712 points short of what I should've gotten!
Magnit's customer support was, of course, super helpful... said I exceeded the limit. But I'm pretty sure express bonuses are meant to be on top of standard bonuses. I've been using them for ages, and they've always been credited correctly.
Later on, they credited me with 50 express bonus points as some sort of apology. Still, no sign of the 712 points I was owed. And, of course, no explanation of what conditions I supposedly didn't meet.
I went back to check the rules again, and I just can't find any mention of express bonuses. It's like they're hiding something.
I'm starting to think the authors of these rules might've gotten it wrong, and they're just trying to confuse us. Maybe they meant to say something else in point 4.17... or maybe they just can't be bothered to read their own rules.
So, according to their own rules, express bonuses should be on top of standard bonuses, right? So, where are they?
I've been trying to figure out what's going on with Magnit's 'personalized' promotions, and I think I've finally found the problem. It's not that the offers are bad, it's just that the rules are confusing.
Last November 23rd, I saw some new offers pop up in the app, and I was excited to see a cashback deal on sausages and crackers. I activated all the offers, including the ones that didn't really interest me. That same day, I headed to the store and only bought items from the personalized offers.
I always scan the offers before making a purchase, just to be sure. It looks like the scan I took before buying was done at 10:38, and the purchase was made at 11:59. When I checked my account, I was shocked to see that I only got 0.8 bonus points. Yeah, you read that right - 712 points short of what I should've gotten!
Magnit's customer support was, of course, super helpful... said I exceeded the limit. But I'm pretty sure express bonuses are meant to be on top of standard bonuses. I've been using them for ages, and they've always been credited correctly.
Later on, they credited me with 50 express bonus points as some sort of apology. Still, no sign of the 712 points I was owed. And, of course, no explanation of what conditions I supposedly didn't meet.
I went back to check the rules again, and I just can't find any mention of express bonuses. It's like they're hiding something.
I'm starting to think the authors of these rules might've gotten it wrong, and they're just trying to confuse us. Maybe they meant to say something else in point 4.17... or maybe they just can't be bothered to read their own rules.
So, according to their own rules, express bonuses should be on top of standard bonuses, right? So, where are they?
I've been trying to get to the bottom of this issue with Magnit's 'personalized' promotions, and I think I've finally found the problem. It's not that the offers are bad, it's just that the rules are confusing.