Editor's Summary

Magnit's new loyalty program has caused confusion and frustration among customers. The changes have made the system more complicated, and it's no longer rewarding for non-participants. As a consumer, I expect a transparent and user-friendly system. Unfortunately, Magnit's new algorithm has failed to deliver.

My New Shopping Algorithm in Magnit

Today, my husband and I went to Magnit to buy some groceries. We picked up quite a few items, and when we got to the checkout, I asked the cashier to apply my points. I had the feeling that I had accumulated a decent amount by now.

However, the cashier told me that I had no points on my card.

When I got home, I checked the app to see what was going on. To my surprise, I had only earned 1.5 rubles in points over the past month, despite frequent visits to Magnit.

Changes to the Loyalty Program

After speaking with the customer support, I discovered that the loyalty program had been changed. I'm not sure when or how it happened, but now points are only awarded when you activate special offers in the app.

This means that if you participate in promotions, you'll earn points and cashback on your purchases, which can reach up to 10-20%. However, if you don't activate the offer, you won't receive any points.

Confusion and Frustration

I'm still trying to understand the new system, but it's causing more confusion than clarity. The customer support seems to be lacking, and the rules are unclear.

For example, I spent 3,000 rubles at Magnit last month, but I didn't receive any cashback. In fact, I only earned 1.5 rubles in points.

Conclusion

I understand that loyalty programs and rewards are not mandatory, but they're a nice perk for customers. However, Magnit's system has become overly complicated, and it's causing more frustration than satisfaction.

As a customer, I expect a transparent and user-friendly system. Unfortunately, Magnit's new algorithm has failed to deliver.

Expert Opinion

As a consumer, I'm disappointed with Magnit's new loyalty program. The changes have made the system more confusing and less rewarding. I hope the company will revisit their algorithm and make it more user-friendly.

Until then, I'll have to rely on my own shopping strategies to maximize my rewards.

FAQs

Q: What happened to the loyalty program in Magnit?A: The loyalty program was changed, and now points are only awarded when you activate special offers in the app.

Q: How do I earn points in Magnit?A: You need to activate special offers in the app to earn points and cashback on your purchases.

Q: Can I still earn points without activating special offers?A: No, you won't earn points if you don't activate special offers in the app.

Q: What's the benefit of participating in promotions?A: You'll earn points and cashback on your purchases, which can reach up to 10-20%.

Q: Can I still use my points even if I don't participate in promotions?A: No, your points will expire if you don't use them within a certain timeframe.

Q: How do I contact customer support?A: You can contact customer support through the app or by visiting a Magnit store.

Pros:

- Fast and convenient shopping experience- Wide selection of products- Competitive prices- User-friendly app- Regular promotions and discounts

Cons:

- Confusing loyalty program- Limited rewards for non-participants- Expensive shipping- Poor customer support- Limited availability of certain products

Featured FAQ

What happened to the loyalty program in Magnit?The loyalty program was changed, and now points are only awarded when you activate special offers in the app.

How do I earn points in Magnit?You need to activate special offers in the app to earn points and cashback on your purchases.

Can I still earn points without activating special offers?No, you won't earn points if you don't activate special offers in the app.

What's the benefit of participating in promotions?You'll earn points and cashback on your purchases, which can reach up to 10-20%.

Can I still use my points even if I don't participate in promotions?No, your points will expire if you don't use them within a certain timeframe.

How do I contact customer support?You can contact customer support through the app or by visiting a Magnit store.