Kassir.ru Review: Poor Customer Service and Hidden Fees

A Big Disappointment with Kassir.ru: Poor Customer Service and Hidden Fees

summarizeEditor's Summary

I had a terrible experience trying to get a refund from Kassir.ru. The process was way too complicated - I had to fill out a form, attach receipts, and then wait forever for a response. They take a 10% commission on sales, and it's just not right that they can hold onto it for so long. I expect a refund to be processed in a timely manner, especially when I've already paid for the tickets. Unfortunately, my experience was a total letdown, and I wouldn't recommend Kassir.ru to anyone.

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Fiyat2/10

KararKötü

Güvenlik4/10

Verimlilik3/10

HizmetKalite2/10

MüşteriDesteği1/10

Frustrating Experience with Kassir.ru: A Warning to Others

I recently had a really frustrating experience trying to get a refund for tickets I bought on Kassir.ru. The process was way too complicated - I had to fill out a form, attach receipts, and then wait for what felt like an eternity for a response. But even after sending all the necessary documents via email, I got no clear answer on when I could expect the refund or whether they'd received my documents.

I followed up with another email, but the response I got was confusing. They told me the refund would take 10 working days, but then said it was on a first-come, first-served basis, without giving me any idea how long that would take. It was like they were stringing me along.

Kassir.ru takes a 10% commission on sales, and it's just not right that they can hold onto it for so long. I expect a refund to be processed in a timely manner, especially when I've already paid for the tickets. It's clear they don't respect their customers' time and money. If you've got a choice, don't buy ticket services from Kassir.ru - it's just not worth the hassle.

They've been holding onto my refund money for over a year now. The commission fees are way too high. They don't refund commission fees if you cancel an event. Their paid services need a lot of improvement. Their service is unreliable. They don't provide clear information about event cancellations. There are service fees involved. The sales conditions are hidden.

In short, my experience with Kassir.ru was a total disaster. I wouldn't recommend using their services if you've got a choice. I'm still trying to get my refund, and it's been a nightmare dealing with their customer support. They seem to be more interested in keeping my money than helping me resolve the issue.

I've been patient, but it's clear that Kassir.ru isn't interested in providing good customer service. If you value your time and money, stay away from this site - it's just not worth the stress and hassle.

live_helpFeatured FAQ

What kind of commission does Kassir.ru take on sales?

Kassir.ru takes a 10% commission on all sales, which is just not right when you're trying to get a refund.

How long does it take to get a refund from Kassir.ru?

It took me way too long to get a response to my refund request, and even then, it was unclear when I could expect the refund.

Is Kassir.ru's customer service any good?

Unfortunately, my experience with Kassir.ru's customer service was a total letdown. They didn't respond to my emails or phone calls in a timely manner, and when they did, it was confusing and unhelpful.

Can I trust Kassir.ru with my payment information?

I wouldn't recommend trusting Kassir.ru with your payment information. They have a payment system in place, but it's not exactly user-friendly, and they don't clearly disclose their fees and commissions.

What kind of events does Kassir.ru sell tickets for?

Kassir.ru sells tickets for various events, but the selection is limited, and the website is not exactly easy to navigate.

Can I get a refund if I need to cancel my event ticket?

Unfortunately, Kassir.ru's return policy is confusing and unclear, so I wouldn't recommend trying to cancel your event ticket unless you're prepared for a hassle.

Is Kassir.ru's website user-friendly?

The website looks modern and sleek, but don't let that fool you. It's actually pretty difficult to navigate, and the payment system is not exactly user-friendly.

Can I trust Kassir.ru with my personal and payment information?

I wouldn't recommend trusting Kassir.ru with your personal and payment information. They have a reputation for being unclear and confusing when it comes to refunds and fees.