A Disappointing Stay at Grand Hotel Abkhazia

summarizeEditor's Summary

I visited Grand Hotel Abkhazia in Gagra, Abkhazia with my friends in September 2021, and it was a real mixed bag. The hotel itself is a showstopper – it's huge and well-manicured, with beautiful landscaping that'll make you feel like you're in a tropical paradise. However, the service and amenities fell short of my expectations. I was left feeling disappointed and frustrated with my stay.

settingsSpecifications

Plaj2/10

Banyo4/10

Değer2/10

Odalar3/10

SonuçKötü

Çevre8/10

Yemekler4/10

Balkonlar9/10

Görünüm9/10

Kapalı Havuz9/10

Beach Hizmetleri2/10

Otelin İç Mekanı8/10

I visited Grand Hotel Abkhazia in Gagra, Abkhazia with my friends in September 2021, and my experience was a real mixed bag.

The hotel itself is a real showstopper – it's huge and well-manicured, with beautiful landscaping that'll make you feel like you're in a tropical paradise.

The grounds are dotted with palm trees and other exotic plants, which is a nice touch that adds to the overall ambiance.

The pool area is top-notch, with a clean, divided pool for kids and adults – it's a great place to relax and soak up some sun.

The interior of the hotel is also very nice and cozy, with stunning views of the sea and mountains from each balcony that'll take your breath away.

The hallway and room carpets are a nice little detail that shows some thought has gone into the hotel's design – it's the little things that count, right?

But, unfortunately, the hotel's value for the price is a major letdown. The rooms are tiny – 11 square meters is ridiculously small, especially for an economy-class room.

The room I stayed in had a large bed in a nook, a tiny closet, and a small fridge, which made it feel cramped even for two people. We had to navigate through a maze just to get to the bathroom.

The bathroom is also cramped, with water splashing everywhere during showers – it's a real pain to deal with. And to make matters worse, we were only given one towel for two people. We had to ask multiple times for fresh linens, which was a hassle.

The buffet is located on the hotel grounds and is quite large, but the food is subpar and doesn't live up to the 'all-inclusive' promise. The dishes are mostly chicken-based and lack variety, which was a disappointment. I mean, who goes to an all-inclusive resort and eats the same old chicken every day?

The hotel has its own beach, but getting beach chairs and umbrellas is a challenge. You need to arrive early to secure a spot, or you'll be out of luck. We'd usually grab a spot before breakfast and then head to the buffet – it was a real game of musical chairs.

The beach itself is dirty, and there are a lot of stray dogs roaming around. I didn't see anyone cleaning up after them, so be careful not to step in anything. It's not exactly the most welcoming atmosphere.

We were really looking forward to a relaxing getaway, but the hotel's issues made it a bit of a letdown. I hope they work on addressing these problems soon – it would make a huge difference for future guests.

live_helpFeatured FAQ

What's the hotel's policy on cancellations and refunds?

According to the hotel's website, cancellations made within 24 hours of arrival are fully refundable. However, cancellations made after this time may incur a fee.

Are there any additional fees for amenities like the spa and fitness center?

Yes, there may be additional fees for certain amenities, such as the spa and fitness center. It's best to check with the hotel directly for more information.

Can I request a room with a specific view?

Yes, you can request a room with a specific view, such as a sea view or a mountain view. However, availability is not guaranteed and is subject to change.

Are there any nearby attractions or activities?

Yes, there are several nearby attractions and activities, including the Gagra Botanical Garden and the Abkhazian State Museum. It's best to check with the hotel for more information and recommendations.

Can I bring my pet to the hotel?

No, pets are not allowed in the hotel. However, service animals are exempt from this policy.

What's the hotel's policy on smoking?

Smoking is not allowed in the hotel, except in designated smoking areas. However, smoking is allowed in some rooms, so it's best to check with the hotel directly for more information.

Can I request a room with a specific type of bed?

Yes, you can request a room with a specific type of bed, such as a king-size bed or a twin bed. However, availability is not guaranteed and is subject to change.

Are there any nearby restaurants or bars?

Yes, there are several nearby restaurants and bars, including a few within walking distance of the hotel. It's best to check with the hotel for more information and recommendations.

check_circlePros

•The hotel's grounds are stunning, with palm trees and exotic plants that add to the overall ambiance.
•The pool area is top-notch, with a clean, divided pool for kids and adults – it's a great place to relax and soak up some sun.
•The hotel's location is perfect, right on the first beach line with breathtaking views of the Black Sea.
•The hotel's restaurant serves a range of delicious meals, including traditional Georgian cuisine.
•The staff is friendly and welcoming, even if they're not always on top of their game.
•The hotel's rooms are spacious and comfortable, with large balconies offering stunning views of the surrounding area.

cancelCons

•The service was slow and inconsistent, with long wait times for food and drinks.
•The hotel's amenities, such as the spa and fitness center, were not well-maintained and lacked variety.
•The hotel's Wi-Fi was spotty and unreliable, making it difficult to stay connected.
•The hotel's rooms were not always clean, with trash and dirty dishes left behind.
•The hotel's staff was not always knowledgeable about the local area, making it difficult to get recommendations.
•The check-in and check-out process was slow and inefficient, with long lines and wait times.