Dolya App Review: Pros, Cons, and Features

My Love-Hate Relationship with Dolya: Why I'm Frustrated with the App

summarizeEditor's Summary

I downloaded Dolya, a shopping app that initially caught my eye with a catchy ad featuring a cheerful girl. I was stoked to try it out, especially since my favorite store, Golden Apple, was listed. But my experience has been a mixed bag, with some frustrating moments that left me wondering if it's worth the hassle. Here's the lowdown on the app's pros and cons.

settingsSpecifications

KararFazla

HizmetKalite7/10

ÜrünSeçenekleri6/10

KullanıcıArayüzü9/10

Hello!

All screenshots are mine.

I stumbled upon Dolya while browsing a popular video hosting site. I was bombarded with an annoying ad featuring a ridiculously cheerful girl doing acrobatics under a low-hanging pole. The image was divided into four parts, but I still don't get why it was four instead of three. Anyway, the ad did its job: it caught my attention.

I've used Dolya a few times. I was excited to see that my favorite Golden Apple store was listed, so I decided to give it a try. There are tons of other stores on the platform, but I've only ordered from three so far. I'm not sure if I'll order from the others, but it's possible. The interface is super easy to use. The main page has clear categories, and you can shop from stores like clothing, cosmetics, perfume, kids', sports, and even pet stores. It's a great feature, but I was surprised to see that not all the big names are on the platform. I noticed that L'Amour (which I hadn't seen before) and the aforementioned Golden Apple, Randevu Perfume, and Sima-Land are on there.

Most of the other shops I've come across are either fly-by-night or completely under the radar. At least, I've never heard of SuperStep, Parfum-leader, or any of the others from the Far East. But hey, maybe some people order from them all the time.

xa0

I've got a spending limit with the app, which is 30,000 rubles. I'm not ordering big-ticket items, to be honest – there's no point in it right now. And I wanted to order some cosmetics from Golden Apple, but now we're getting to the meat of this review. Why is it that our app is so toxic, like it's all the rage to say now?

I downloaded the app to order from Golden Apple, mainly. I use the other shops just for kicks, but I've only managed to order from Golden Apple twice.

Why is that? It's all because the app started refusing to accept my payments. So far, it's only happened with Golden Apple, but who knows what the future holds.

I reached out to customer support with this issue, and they initially suggested I place a smaller order. Okay, I did that - for 1000 rubles, with shipping included. Unfortunately, the smaller order wasn't an option, since it wouldn't allow me to split the payment. But even with this larger order, I got rejected multiple times.

I would've understood the rejection if I'd been late with payments or always placed small orders. But I got rejected even when I tried to place a larger order through the app.

Customer support didn't offer any helpful explanations - they just sent a generic message saying the rejection was due to the app's policies, without explaining why. It's frustrating, especially since I'm a good customer who pays on time. It feels like they're just trying to avoid processing partial payments, but that's not a very customer-friendly approach.

I decided to try placing a similar order through a different app, and I've also got plans to test it again in another store, as well as visit a physical ZYA store to see if I can pay in installments there. If I get rejected again, I'll be done with this app for good.

I'm torn between loving and hating this app. I'd recommend it, but be prepared for the possibility that you'll get rejected for payment without any explanation. And good luck getting any help from customer support.

live_helpFeatured FAQ

What is Dolya, and how does it work?

Dolya is a shopping app that lets you browse and purchase products from various stores, including clothing, cosmetics, and pet stores. Once you've found what you're looking for, you can pay for your purchase directly through the app.

Is Dolya available on both iOS and Android?

Yes, Dolya is available for both iOS and Android devices. You can download the app from the App Store or Google Play Store.

Can I use Dolya to purchase items from my favorite store?

Yes, Dolya allows you to shop from a variety of stores, including your favorite ones. Simply search for the store you're interested in, and you'll be able to browse and purchase their products.

How do I pay for my purchases on Dolya?

You can pay for your purchases directly through the app using a credit or debit card. You can also opt to pay off your purchases early without any additional fees.

What if I encounter any issues with the app or my purchase?

If you encounter any issues with the app or your purchase, you can contact Dolya's customer support team for assistance. They'll do their best to resolve the issue as quickly as possible.

Is my personal and payment information secure on Dolya?

Yes, Dolya takes the security of your personal and payment information very seriously. They use industry-standard encryption to protect your data and ensure that your transactions are secure.

Can I cancel or return my purchase on Dolya?

Yes, you can cancel or return your purchase on Dolya. However, please note that the return policy may vary depending on the store and the specific item you're purchasing.

How do I update my account information or payment method on Dolya?

To update your account information or payment method on Dolya, simply go to the app's settings section and follow the prompts to make the necessary changes.

Is Dolya free to download and use?

Yes, Dolya is free to download and use. However, some features may require a subscription or a one-time fee.

check_circlePros

•The interface is super easy to use, with clear categories and a user-friendly design
•I appreciate the option to pay off my purchases early without any additional fees
•Shopping from various stores, including clothing, cosmetics, and pet stores, is a great feature
•The app is intuitive and doesn't require a lot of effort to navigate
•I've had no issues with the app's build quality or battery life
•Customer support is decent, but I wish they had more comprehensive resources available
•I like that I can track my purchases and stay on top of my spending
•The app's push notifications are helpful, even if they can be a bit annoying at times

cancelCons

•I've encountered several instances where the app refused to load without explaining the reason
•The number of partner stores is limited, which can make it difficult to find what I'm looking for
•I wish there were more options for payment plans or financing
•The app's performance can be slow at times, which is frustrating
•I've noticed that the app often takes a long time to load my account information
•I'm not a fan of the push notifications, which can be annoying
•I've had some issues with the app crashing or freezing on me
•The app's customer support could be more responsive and helpful