Disastrous Experience with Communication Breakdown - Tourism Review

A Big Letdown: Communication Breakdown and False Promises

summarizeEditor's Summary

I've used this tourism company for years, but my latest experience was a complete and utter mess. We booked a 10-night trip to Hurghada at an all-inclusive resort, but the communication breakdown and false promises left me fuming. The lack of transparency and poor customer service made me wonder if it was even worth the cash. I paid for the trip upfront, but their team didn't even offer me a similar room at the same price when they claimed there were no rooms available. Needless to say, I'm super disappointed and won't be using their services again anytime soon.

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A Big Letdown: Communication Breakdown and False Promises

I'm still fuming about the disaster I had with your company. We've used your services for years, but this time was a total mess.

We booked a 10-night trip to Hurghada at an all-inclusive resort from February 6th to 16th. I paid for the trip on February 1st at 9:15 PM, and my mom booked a different trip to the same resort around the same time. She got her confirmation and documents the next day, but I was left in the dark. I called and messaged your team, and they kept telling me to wait – which was super frustrating.

The next day, my friend booked a 9-night trip to the same resort, and her confirmation was processed immediately. I was still waiting for my confirmation, and your team told me it would be done the next day. But when I called again, I was told there were no rooms available in the resort, and I had to pay an additional 60,000 rubles for the same room. What kind of deal is that?

I was shocked and disappointed by the lack of communication and false promises. I paid for the trip upfront, and your team didn't even offer me a similar room at the same price. Instead, they suggested I book a neighboring resort that costs 80,000 rubles more. I tried to book the neighboring resort at the original price, but your team kept giving me breakfast vouchers.

I'm trying to figure out how I booked the trip first, but your team treated me like an afterthought. It's clear they didn't prioritize my booking. I'm really upset and feel like I've been left hanging.

We've been using your services for years, but this experience has left a bad taste in my mouth. I'm not recommending your company to anyone, and I'm sure my friends and family will think twice before booking with you again.

This experience has been a nightmare, and I'm still waiting for my trip to be confirmed. I'm feeling ripped off and frustrated with the lack of customer service.

Your team's behavior has been unprofessional and dismissive. I'm shocked by the lack of communication and empathy.

This experience has been a disaster, and I'm not going to recommend your company to anyone. I'm fed up with the way I was treated.

I've tried to be patient and understanding, but the lack of effort from your team has been staggering. It's clear that they don't value their customers or their business. I'm extremely disappointed in the service I received, and I would not recommend your company to anyone.

I hope that in the future, your team will take customer service seriously and prioritize their bookings. Until then, I will be taking my business elsewhere.

I'm still waiting for a response from your team, and I'm starting to lose hope. I just want my trip to be confirmed, but it seems like that's too much to ask.

I'm extremely disappointed in the way I was treated, and I hope that your company will take steps to improve their customer service. Until then, I will be sharing my negative experience with everyone I know.

This experience has been a huge letdown, and I'm not going to recommend your company to anyone. I'm extremely disappointed in the service I received, and I hope that your team will take customer service seriously in the future.

live_helpFeatured FAQ

What happened with my trip booking?

Unfortunately, there was a communication breakdown, and their team failed to provide me with timely confirmation and updates. I was left waiting for days, only to find out that there were no rooms available at the resort, despite paying for the trip upfront.

Was the resort any good?

The all-inclusive resort was nice, but not worth the hassle and stress caused by their team's poor communication and false promises. The location was great, but that's about it.

Can I trust their customer service?

Unfortunately, my experience with their customer service was a total disaster. They failed to provide me with timely and accurate information, and their lack of effort to resolve the issue was staggering.

What about the value for money?

To be honest, I don't think the value for money was there. I paid for the trip upfront, but their team didn't even offer me a similar room at the same price when they claimed there were no rooms available.

Will I use their services again?

No, I don't think so. The experience was a complete disaster, and I wouldn't recommend their services to anyone based on what happened.

Can I get a refund?

I'm still waiting to see what happens with that. I've asked their team for a refund, but so far, I haven't received any confirmation or updates.

What about the return policy?

To be honest, I'm not sure what the return policy is. I didn't receive any information about it, and their team didn't seem to care about resolving the issue.

Can I contact their customer service again?

I'd rather not, to be honest. My experience with them was a total disaster, and I don't think they're willing to listen to feedback or resolve issues.