Cosmos Novosibirsk Hotel Review - Mixed Bag for Families

A Disappointing Stay at the Cosmos Novosibirsk Hotel

summarizeEditor's Summary

We had a mixed bag of a stay at the Cosmos Novosibirsk hotel with our family. The location is super convenient, just a 5-minute walk from the train station, which was a lifesaver since we arrived by train. However, things started to go downhill when we arrived to find our room wasn't ready, and to make matters worse, breakfast was a bit of a disaster - not enough food to go around, and we were missing basic essentials like cutlery. The water park discount was a nice touch, but it was only valid for two types of visits, which wasn't super useful for us. And despite the hotel's efforts to offer a romantic room package, our stay was more of a hassle than a treat.

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KararKötü

Hizmet8/10

Konumu8/10

Mutfak8/10

Odalar4/10

Yerlesim7/10

Kahvaltı7/10

Yatak Odası6/10

A Bummer of a Stay at the Cosmos Novosibirsk Hotel

We recently spent a few days at the Cosmos Novosibirsk hotel and wanted to share our honest experience.

Our family trip to Novosibirsk centered around visiting the Akvamir water park, and we remembered the Cosmos hotel chain from a previous stay in Moscow. When booking our room, we were happy to find a special promotion on International Women's Day - a complimentary bottle of champagne and two Pavlova pastries in our 'Romantic' room, which was priced the same as the standard room. We also received flyers with a 15% discount on the water park ticket, which was perfect for our trip.

Since we were traveling with kids, we booked two rooms. The hotel's location is super convenient - it's just a 5-minute walk from the train station.

We arrived in Novosibirsk by train in the morning and tried to check in early, but our room wasn't ready yet. We left our luggage with the administrator and headed out to grab some breakfast and then to the water park. Unfortunately, the discount on the water park ticket was only valid for two types of visits - either 3 hours or a full day. Since 3 hours seemed too short and a full day might be too long, we opted for a 5-hour visit. But that wasn't the only disappointment - I'll write about our experience at the water park here.

After the water park, we returned to the hotel and checked in. Our rooms were on different floors (we actually requested that so we and the kids could have some peace and quiet). Since the Romantic room was priced the same as the standard room, we ordered both rooms with this option. In the evening, we collected the champagne and pastries from the restaurant. The kids got their pastries, and we got the champagne. We took the second bottle, of course. It was really nice to come back to our room, enjoy the pastries, and have a glass of champagne after a busy day.

One thing that really stood out was the room numbers - they were all the same status, but they were vastly different. The kids' room had a bigger number and a door in the room that was closed. Maybe it was a refurbished room or something like that. Our room was much smaller, I'd say it was cramped. And overall, I got the impression that the room had seen better days or wasn't exactly the freshest. It was clean, but somehow it just didn't feel right. The curtains were dirty with big stains, the magazine table had a scratched surface, and there was a piece of wallpaper missing.

I have to say, for a 4-star hotel, it was a bit of a letdown. And to make matters worse, we stayed at a 3-star hotel on Lake Baikal just a month prior, and that place was absolutely fantastic. Here's my review of that one.

Another thing that bugged me about the room was the shower cubicle. It was pretty cramped and only partially separated from the rest of the bathroom with a wall. When you're showering, water splashes all over the bathroom floor. And after that, there's a big puddle on the floor, making it hard to use the toilet. Plus, our daughter told us that she had the same issue in her room, so it's not just me being picky.

The Bed

We booked a King-size bed, and it was indeed big, but at some point, we realized that it was actually two separate mattresses underneath the topper. Not exactly what you'd expect from a hotel, if you ask me. It was a bit of a letdown.

The hotel is right next to the train station, and you can see the train tracks and hear the trains passing by. But we kept the window open all night, and it didn't bother us at all.

That's the view you get. But it's not from our room, it's from the common corridor on the same floor.

Breakfast

Breakfast was included in the room rate. It was served until 11:00. We went down an hour before it ended, but it turned out some food was already gone. I'd read about hotels where food runs out, and I experienced it firsthand. It wasn't the best impression, to say the least. What mattered to me was the lack of pancakes. They did appear later, and I managed to grab a couple, but when the kids saw me with them and wanted some too, they were gone again. The pancake hunt was on.

The same thing happened with utensils. First, there were no spoons, then the forks ran out. We even asked a staff member to bring some, but we had to wait for at least 6 minutes. Not a pleasant experience.

The food was okay, some dishes were even tasty, but there were some rotten tomatoes in the salad.

After breakfast, we headed to collect our belongings and check out.

The administrator was told we were leaving, but nobody checked the room.

We still had some time before the train, so we handed over our stuff to the administrator, just like when we arrived, and went for a stroll around the city.

The cost of one night's stay in our room came to around 6000 rubles.

So, what's the verdict? It wasn't all bad, but the thought crossed my mind that I wished the head office team would come and inspect how things are run here.

It seems that if you claim to be a 4-star hotel, you should deliver on that promise, especially when compared to others.

We had a bit of a mixed experience at the Cosmos Novosibirsk hotel. The location was convenient, and the staff was friendly, but the rooms were a letdown, especially considering the hotel's 4-star rating. The shower cubicle was cramped, and the bed wasn't what we expected. Breakfast was also a disappointment, with some food running out and a lack of pancakes. However, the hotel's proximity to the train station and the view from the common corridor were nice touches. Overall, it was an average stay, and we would probably not choose to stay here again.

live_helpFeatured FAQ

Is the Cosmos Novosibirsk hotel suitable for families with kids?

While the hotel's location is great for train travelers, the rooms themselves are a bit dated and could use some renovation. Additionally, the breakfast spread was often lacking, with not enough food to go around.

Can I get a discount on the water park ticket?

Yes, the hotel offers a 15% discount on the water park ticket, but it's only valid for two types of visits - either 3 hours or a full day.

What's the hotel's policy on early check-in?

Unfortunately, the hotel's policy on early check-in is a bit unclear. We arrived by train in the morning and tried to check in early, but our room wasn't ready yet.

Are there any romantic room packages available?

Yes, the hotel offers a romantic room package that includes a complimentary bottle of champagne and two Pavlova pastries. However, it's worth noting that the room itself is a bit dated and could use some renovation.

How far is the hotel from the Akvamir water park?

The hotel is within walking distance of the Akvamir water park, which was a major plus for us since we were planning to visit it.

Can I get a refund if I'm not satisfied with my stay?

Unfortunately, the hotel's refund policy is a bit unclear. We didn't have any issues with our stay, but it's worth noting that the hotel's customer support was a bit lacking.

Are there any other hotels in Novosibirsk that offer similar packages?

We didn't research other hotels in Novosibirsk, but it's worth noting that the Cosmos hotel chain has a good reputation in Moscow.

Can I get a discount on the room rate if I book in advance?

We didn't try to book in advance, but it's worth noting that the hotel's website doesn't seem to offer any discounts for advance bookings.

Is the hotel's Wi-Fi reliable?

We didn't have any issues with the hotel's Wi-Fi during our stay, but it's worth noting that it's not the fastest connection.

check_circlePros

•The hotel's location is perfect for train travelers - it's just a 5-minute walk from the station.
•The staff were friendly and helpful, even if they couldn't always deliver on their promises.
•The water park discount was a nice touch, even if it was limited.
•The hotel's building looks nice from the outside, even if the rooms are a bit dated.
•The breakfast spread was decent, even if it was a bit sparse at times.
•The hotel's lobby is modern and clean, a nice welcome after a long train ride.
•The hotel's customer support was generally helpful, even if they couldn't always resolve our issues.

cancelCons

•Our room wasn't ready when we arrived, which was a major hassle.
•Breakfast was a bit of a disaster - not enough food to go around, and we were missing basic essentials like cutlery.
•The water park discount was limited to two types of visits, which wasn't super useful for us.
•The room itself was a bit dated and could use some renovation.
•The hotel's customer support was a bit lacking, with some promises not being kept.
•We had to ask multiple times for basic amenities like towels and toiletries.