St. Petersburg Florist - "Flowerik"
Birthday Bouquet Disaster: A Cautionary Tale
summarizeEditor's Summary
I had a nightmare experience with this bouquet delivery service. My husband's birthday gift was a bouquet of roses, but things quickly went off the rails. The delivery was delayed by four hours, and when it finally arrived, the flowers were wilted and dying. I was appalled by the lack of communication and customer service. Needless to say, we won't be using this service again anytime soon.
settingsSpecifications
live_helpFeatured FAQ
What happened with your bouquet delivery?
Unfortunately, our bouquet was delayed by four hours and the flowers were wilted and dying when it finally arrived.
Did you contact customer service?
Yes, we reached out to the company multiple times, but their response was dismissive and unhelpful, which was really disappointing.
Can I get a refund or replacement?
Unfortunately, their return policy is pretty poor, and it's tough to get a refund or replacement, which is a major hassle.
Are their flowers of good quality?
No, the flowers we received were wilted and dying, and the stems were clearly past their prime, which is just not what you want.
Can I trust their delivery times?
No, their delivery times are often delayed, and they don't provide any updates or explanations, which is super frustrating.
Is their customer service helpful?
No, their customer service team is responsive, but unhelpful and dismissive, which is not what you want.
Can I get a same-day delivery?
Yes, they offer a same-day delivery option, but be aware that their delivery times are often delayed, which is a bummer.
What's the return policy like?
Their return policy is pretty poor, and it's tough to get a refund or replacement, which is a major hassle.
Are their prices competitive?
Yes, their prices are competitive with other flower delivery services, so that's a good thing.
Can I order online?
Yes, their website is easy to navigate and order from, which is helpful.
Do they offer a wide selection of bouquets?
Yes, they do offer a wide selection of bouquets and flowers, which is a plus.
Can I track my order?
Unfortunately, they don't provide any updates or tracking information on delivery status or issues, which is just annoying.
check_circlePros
- •They offer a wide selection of bouquets and flowers, which is a plus.
- •Their prices are competitive with other flower delivery services, so that's a good thing.
- •The flowers themselves looked nice in the pictures, but that's about it.
- •Their website is easy to navigate and order from, which is helpful.
- •They offer a range of delivery options, including same-day, which is convenient.
- •Their customer service team is responsive, even if they're not very helpful, which is just okay.
cancelCons
- •Their delivery times are often delayed, with no warning or explanation, which is super frustrating.
- •The quality of the flowers is subpar, with wilted leaves and stems, which is just gross.
- •Their customer service is dismissive and unhelpful, which is not what you want.
- •They don't follow through on their promises, including delivery times and flower quality, which is a big red flag.
- •Their return policy is poor, making it difficult to get a refund or replacement, which is a major bummer.
- •Their communication is lacking, with no updates on delivery status or issues, which is just annoying.
