Booked Online Store
A Big Disappointment in Customer Service - Why I Won't Shop Here Again
summarizeEditor's Summary
I recently had a super disappointing experience with customer service after buying a kids' musical book online. The product itself was a letdown, but the way the customer service team handled the issue was even worse. They accused me of messing with the product after I sent a return request with video evidence of the issue. I'm really surprised by how poorly they treated me, especially considering I've been a loyal customer for years. The whole experience left a bad taste in my mouth, and I won't be shopping here again.
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live_helpFeatured FAQ
What kind of customer service can I expect from this store?
To be honest, my experience was a total disaster. The customer service team was completely unresponsive and accusatory, making it impossible to resolve the issue with the defective product.
Can I return a product if it's defective?
Yeah, but be prepared for a hassle. I tried to return a kids' musical book that had a defective Chinese musical element, but the customer service team accused me of messing with the product.
How long does shipping take?
Shipping was fast, but that's about the only good thing I can say about my experience with this store.
Can I trust the product reviews on this website?
Honestly, I'm not sure. My experience with the product was a letdown, and the customer service team didn't help to resolve the issue.
What kind of products does this store sell?
This store sells a wide range of products, including books, toys, and educational materials.
Can I contact customer support by phone?
No, customer support is only available through email or online chat.
How do I track my order?
You can track your order by logging into your account on the website.
Can I get a refund if I'm not satisfied with my purchase?
Yeah, but be prepared for a hassle. I tried to return a product, but the customer service team made it difficult to resolve the issue.
check_circlePros
- •Big selection of products
- •Wide range of books for kids
- •Competitive prices
- •Fast shipping
- •Good build quality
- •Easy to use website
cancelCons
- •Poor customer service
- •Defective product
- •Unresponsive customer support
- •Difficulty with returns
- •Unfriendly customer service team
- •Lack of accountability
