Avtov.ru: A Platform That Fails to Deliver
add_circle Pros
- Many users are familiar with the platform
- Items are sold, but not always quickly
- Avtov.ru has a large user base
- Sellers can reach a wide audience
- The platform is well-established
remove_circle Cons
- Bespoke technical support is unhelpful
- Sellers can be left without their products and money
- There is no compensation in case of lost or damaged items
- Paid promotion is available, but not always effective
- Tuition fees are increasing, even in difficult times
- Customer support is unresponsive and unhelpful
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Editor's Summary
Avtov.ru's lack of concern for users and their orders is a major issue. As a seller, you pay a commission, but the platform provides little to no support. Be prepared for the possibility of being left with nothing in case of damaged goods.
A Disappointing Experience with Avtov.ru
As a seller on Avtov.ru, I've had the misfortune of experiencing their lack of concern for users and their orders.
The Incident
On December 13th, a buyer purchased a collectible figurine worth 5,000 rubles through Avtov.ru's delivery service, which was handled by Yandex.
On December 14th, I shipped the order. The figurine was in perfect condition and packaged in two boxes.
The Problem
On December 17th, the buyer refused the order, stating that both boxes arrived damp and the figurine's condition was unacceptable.
On December 20th, the order was returned to me. The condition of the boxes was appalling. I filed an Act of Refusal and contacted Avtov.ru's support.
The Response
Avtov.ru's response was underwhelming. They approved a compensation of 500 rubles, which is a paltry sum considering the damage to the collectible figurine, which is valued based on its condition.
This incident highlights Avtov.ru's lack of commitment to protecting their users' interests. As a seller, I pay a commission to Avtov.ru, and they claim to offer a guarantee of protection, but in reality, they provide little to no support.
The Issue
Avtov.ru's business model is flawed. They continuously increase their commission rates without providing any guarantees or support. They also block users, make listings paid, and create unnecessary obstacles for sellers.
While there are no alternatives to Avtov.ru, users have a choice to use the platform or not. However, be prepared for the possibility of being left with nothing in case of damaged goods.
Featured FAQ
What happened to the buyer's order?The buyer's order was damaged during shipping, and the buyer refused to accept it.
What did Avtov.ru do to resolve the issue?Avtov.ru approved a compensation of 500 rubles, which is a paltry sum considering the damage to the collectible figurine.
Why is Avtov.ru's business model flawed?Avtov.ru continuously increases their commission rates without providing any guarantees or support.
What are the consequences of using Avtov.ru?Be prepared for the possibility of being left with nothing in case of damaged goods.
Are there any alternatives to Avtov.ru?No, there are no alternatives to Avtov.ru.
What can sellers do to protect themselves?Sellers can take precautions by packaging their items carefully and providing clear descriptions of their products.