Avtov.ru: A Platform That Fails to Deliver

Avtov.ru's lack of concern for users and their orders is a major issue. As a seller, you pay a commission, but the platform provides little to no support. Be prepared for the possibility of being left with nothing in case of damaged goods.

As a seller on Avtov.ru, I've had the misfortune of experiencing their lack of concern for users and their orders.

On December 13th, a buyer purchased a collectible figurine worth 5,000 rubles through Avtov.ru's delivery service, which was handled by Yandex.

On December 14th, I shipped the order. The figurine was in perfect condition and packaged in two boxes.

On December 17th, the buyer refused the order, stating that both boxes arrived damp and the figurine's condition was unacceptable.

On December 20th, the order was returned to me. The condition of the boxes was appalling. I filed an Act of Refusal and contacted Avtov.ru's support.

Avtov.ru's response was underwhelming. They approved a compensation of 500 rubles, which is a paltry sum considering the damage to the collectible figurine, which is valued based on its condition.

This incident highlights Avtov.ru's lack of commitment to protecting their users' interests. As a seller, I pay a commission to Avtov.ru, and they claim to offer a guarantee of protection, but in reality, they provide little to no support.

Avtov.ru's business model is flawed. They continuously increase their commission rates without providing any guarantees or support. They also block users, make listings paid, and create unnecessary obstacles for sellers.

While there are no alternatives to Avtov.ru, users have a choice to use the platform or not. However, be prepared for the possibility of being left with nothing in case of damaged goods.

What happened to the buyer's order?The buyer's order was damaged during shipping, and the buyer refused to accept it.

What did Avtov.ru do to resolve the issue?Avtov.ru approved a compensation of 500 rubles, which is a paltry sum considering the damage to the collectible figurine.

Why is Avtov.ru's business model flawed?Avtov.ru continuously increases their commission rates without providing any guarantees or support.

What are the consequences of using Avtov.ru?Be prepared for the possibility of being left with nothing in case of damaged goods.

Are there any alternatives to Avtov.ru?No, there are no alternatives to Avtov.ru.

What can sellers do to protect themselves?Sellers can take precautions by packaging their items carefully and providing clear descriptions of their products.