A Disastrous Experience with Aвито Delivery

I've never written a negative review anywhere before, but my patience has finally run out! I sold car covers through Avito, and many people were interested, but they all needed delivery. I didn't want to deal with it at first, but I thought, 'Why not? We live in a modern world, and delivery is convenient.' So, I decided to use Avito's delivery service. I was warned not to deal with this, but I thought the distance was minimal. I live in Vladimir, Moscow Oblast. It seemed like it would be quick.

The buyer paid for delivery, and I went to the Russian Post office to send it...

And then things started to go wrong.

I want to note that the item was sent on September 14th.

At first, they delayed the delivery once, then again, and again, and so on.

I wrote to Avito: 'What's going on?' The response was: 'Don't worry, if the item doesn't arrive by October 20th, we'll refund the money.'

Great, I thought!

But October 20th arrived, and there was silence.

I wrote to Avito again: 'What's going on?' They asked me to wait for a week at most. During this week, I received standard responses from bots or incompetent employees.

I warned them that I would write reviews everywhere I could. Avito's response was: 'We're dealing with it, it's complicated, we need more time, etc.'

Today is October 30th. There's still no compensation, and the item is still missing. I've read many reviews saying that it's better to resolve issues immediately on different review sites, and then they start to contact you and try to resolve the issue. Let's see how they'll resolve my issue.

A week at most, they saidThe most interesting thing is that I've never used Avito's delivery service before, and this was my first experience. They could have quickly and efficiently resolved the issue, leaving a good impression. But unfortunately, they didn't.

I'll say it straight out: I'll never use Avito's delivery service again, and I wouldn't recommend it to anyone.

I understand that Avito might not be responsible, and the delivery service might have lost the package. But that's not my problem! If Avito guarantees compensation, why doesn't it happen immediately? People are waiting, and there are many such cases. People are waiting for weeks. What does Avito expect? That people will just forget about it? I don't understand!

I'll write about this everywhere I can, and I'll tell people to be prepared for such situations. Whether to deal with Avito's delivery service or not.

Avito's delivery service is terrible!

I'm trying to keep my emotions in check when communicating with Avito's support team. I've tried my best.

Editor's Summary

I've never written a negative review before, but my experience with Avito's delivery service was disastrous. I sold car covers through Avito, and the buyer paid for delivery. However, the delivery service lost the package, and Avito's support team was unhelpful. I'm still waiting for compensation, and I'll never use Avito's delivery service again.

Featured FAQ

What happened with your delivery?The delivery service lost the package, and Avito's support team was unhelpful.

How long did you wait for compensation?I've been waiting for weeks, and there's still no compensation.

Why didn't you contact Avito's support team earlier?I warned them that I would write reviews everywhere I could, but they didn't take my concerns seriously.

What do you recommend to others?I wouldn't recommend Avito's delivery service to anyone. It's better to avoid it.

Will you use Avito's delivery service again?No, I'll never use it again.