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Aurora, Minsk, Belarus
Minsk, Belarus, is a city that's got a lot of character. It's where history meets culture in a way that's totally unique. From its rich past to its vibrant present, Aurora is a place that's full of surprises.
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A Total Disaster at the Aurora Cinema: A Cautionary Tale for Families
summarizeEditor's Summary
The Aurora Cinema was a total disaster for our family. We took our daughter and her friend to see a movie, but the session was canceled due to a lack of light. To make matters worse, they refused to refund our money, claiming it was a system glitch. As a parent, I expect a certain level of service, especially when it comes to entertainment for kids. Unfortunately, the Aurora Cinema fell woefully short. The whole experience was a letdown, especially for the kids, who missed out on seeing the movie elsewhere.
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A Total Disaster at the Aurora Cinema
We took our daughter and her friend to see a movie at the Aurora Cinema during their summer break, but it was a total letdown. The session was canceled due to a lack of light, and we ended up losing both money and time.
The worst part was that they refused to refund the kids' cash, claiming it was a system glitch. But the kids had paid cash for their tickets, and they missed out on seeing the movie elsewhere because of it.
We're extremely dissatisfied with the service at the Aurora Cinema. The kids won't be going back, and I'm appalled by the whole situation. I tried calling the numbers listed on their website, but no one answered - it's not exactly the kind of customer support you'd expect.
What kind of operation is this, anyway?
They refused to refund our money on time, which is just bad business.
The movie session didn't happen, so we lost out on the experience.
I strongly advise other parents to steer clear of this cinema. Instead of a fun experience, you risk losing money and time. Unfortunately, our experience at the Aurora Cinema was a total disaster, and I'm not sure what they're doing to fix these kinds of problems.
We paid for tickets, but the kids didn't get to see the movie. They were really looking forward to it, and it was a big disappointment for them - it's not just about the money, it's about the experience and the memories you're trying to create.
The lack of communication and poor customer service really stood out to me. It's clear that they're not prioritizing customer satisfaction, which is a major red flag.
live_helpFeatured FAQ
What happened to the movie session we paid for?
Unfortunately, the session was canceled due to a lack of light, which was a major disappointment for everyone involved.
Did they refund our money?
No, they refused to refund our money on time, citing a system glitch as the reason.
Was the customer support any good?
No, we tried calling the numbers listed on their website, but no one answered, which was extremely frustrating.
Would you recommend the Aurora Cinema to others?
No, I strongly advise other parents to steer clear of this cinema. Instead of a fun experience, you risk losing money and time.
Can we get a refund for the tickets?
Unfortunately, the cinema has a strict policy against refunds, which they enforced in our case.
How can we contact the Aurora Cinema?
You can try calling the numbers listed on their website, but be prepared for a long wait or no answer at all.
What's the best way to avoid a similar experience?
I'd recommend checking reviews and doing your research before choosing a cinema, especially if you're planning a special event for kids.
Can we get a refund for the parking?
Unfortunately, the cinema doesn't offer refunds for parking, so you'll have to absorb that cost as well.
How can we make a complaint?
You can try reaching out to their customer support team, but be prepared for a long wait or no response.
check_circlePros
- •The cinema looks nice from the outside, but that's where the positives end.
- •The staff seemed friendly, but their actions spoke louder than their words.
- •The movie selection was decent, but that's not enough to make up for the poor service.
- •The theater was clean and well-maintained, but that's about it.
- •The prices were reasonable, but you get what you pay for.
- •The location is convenient, but that's not enough to make up for the lack of service.
cancelCons
- •They refused to refund our money on time, which is just bad business.
- •The movie session didn't happen, so we lost out on the experience.
- •The customer support was non-existent, with no one answering our calls.
- •The staff seemed more interested in covering up their mistakes than making things right.
- •We lost money and time, and the kids missed out on seeing the movie elsewhere.
- •The whole experience was a total letdown, especially for the kids.
