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My Disappointing Experience with the AGREEN CLEAN KIOTO Mattress
summarizeEditor's Summary
I'm sharing my disappointing experience with the AGREEN CLEAN KIOTO mattress, which was a total letdown. The delivery process was a mess, and I didn't receive any documentation. The sales rep was helpful, but the store's customer service fell short. I'm still waiting for my warranty card and quality certificates. If you're considering this mattress, make sure to check the store's policy on documentation and what you can expect.
settingsSpecifications
live_helpFeatured FAQ
What happened with your AGREEN CLEAN KIOTO mattress delivery?
I placed an order in July and received the mattress in August, but the delivery driver didn't provide any documentation, including a receipt and warranty card.
Did you contact the store's customer service about the issue?
Yes, I reached out to the store, but they were unresponsive to my inquiries about the missing documentation.
Have you received any updates about your warranty card and quality certificates?
No, I'm still waiting for my warranty card and quality certificates, which is frustrating.
What's the return policy like for the AGREEN CLEAN KIOTO mattress?
From what I understand, the store's return policy seems fair, but I haven't had to test it yet.
How comfortable is the AGREEN CLEAN KIOTO mattress?
It feels comfortable, but I've only used it for a short time, so I'll need to continue testing it to give a more accurate assessment.
Is the AGREEN CLEAN KIOTO mattress worth the price?
I'm not sure if it's worth the price without proper documentation, which makes it difficult to trust the store's claims about the product.
Can you provide more information about the AGREEN CLEAN KIOTO mattress's features?
Unfortunately, I didn't receive any documentation, so I don't have any information about the product's features.
Have you tried contacting the manufacturer directly?
No, I haven't tried contacting the manufacturer directly, but I may consider it in the future.
check_circlePros
- •The sales rep was knowledgeable and helped me choose the right mattress.
- •The price was reasonable compared to other similar products.
- •The mattress itself feels comfortable, but I've only used it for a short time.
- •The store's return policy seems fair, but I haven't had to test it yet.
- •The mattress comes with a decent warranty, but the documentation is lacking.
- •The delivery process was relatively quick, but the lack of documentation was a surprise.
cancelCons
- •I didn't receive any documentation, including a receipt and warranty card.
- •The delivery driver didn't provide any information about the product or its features.
- •The store's customer service was unresponsive to my inquiries about the missing documentation.
- •I'm still waiting for my warranty card and quality certificates.
- •The lack of documentation makes it difficult to trust the store's claims about the product.
- •I'm not sure if the mattress is worth the price without proper documentation.
