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Aeza - The Worst Hosting Experience I've Ever Had
summarizeEditor's Summary
I'm still trying to wrap my head around the disaster that was my experience with Aeza's hosting. I signed up for a VPS, but the server crashed just hours after I paid - no warning, no email, nothing. Their support was basically non-existent, and when I did manage to get in touch, they blamed me for the problem. The server came back online after a week, but it was a slow, unstable mess. Needless to say, I'm not a happy customer. I lost a bunch of time and money on this hosting disaster, and I'd advise others to steer clear.
settingsSpecifications
Hız2/10
KararKötü
Destek1/10
Kalite2/10
I signed up for a VPS from Aeza, thinking it'd be a breeze. But boy, was I wrong. The server crashed just a few hours after I paid, without any warning or heads-up. No email, no nothing. I tried not to freak out.
I figured, 'Okay, I'll just reach out to their support.' Yeah, right. They had this fancy excuse about their system being overloaded, and their ticket system being down. Nice. When I tried to contact them on Telegram, they only got back to me a couple of days later, saying everything was fine, maybe it was my problem. Talk about reassuring.
The server came back online after a week, but it was a sad sight. It was like an old man on dial-up - slow, unstable, and completely useless. I saw other users posting test results online, and we all had the same problem. I'm not alone, folks.
I tried to contact support again, but their ticket system was down once more. So, I wrote to them on Telegram, explaining that I wanted a refund. Guess what? They just ignored me. Cold, hard silence. Like I was shouting into space.
Another week went by, and their ticket system magically worked again. I wrote in, and they finally got back to me, but with a delay of two to three days. I swear, they must have been rewriting each ticket by hand. When it came to the refund, they hit me with a 'chargeback fee.' Yeah, because that's not a kick in the teeth.
The cherry on top was when they finally processed my refund on the 22nd, instead of the 6th when I first asked. Because, you know, 'only on this day did we manage to create a ticket.' What a coincidence. I'm not buying it.
I'm just glad I went with the cheapest plan and only paid for a month. The damage was minimal, but the experience was a total disaster. Even from a budget hosting service, I didn't expect this level of incompetence. Everything was a total mess, from their support to their service.
P.S. If anyone from Aeza is reading this and wants to whine about not having a ticket number, here it is: #323985. All for you.
live_helpFeatured FAQ
What happened with the server crash?
The server crashed just hours after I paid, with no warning or support from Aeza. I was left in the dark, with no way to get in touch with their team to resolve the issue.
How did I manage to get in touch with support?
I finally managed to get in touch with Aeza's support team after a few days of trying. They blamed me for the problem, which was not exactly reassuring.
What was the state of the server when it came back online?
The server was slow and unstable when it came back online, making it pretty much useless for my needs.
Were there any other users experiencing the same issues?
Yes, I saw other users posting test results online, and we all had the same problem with the server being slow and unstable.
What was the overall experience like?
The whole experience was just a huge headache from start to finish. I lost a bunch of time and money on this hosting disaster.
Would I recommend Aeza to others?
No, I would not recommend Aeza to others based on my experience. Their hosting is just not reliable or trustworthy.
What were the prices like?
The pricing was competitive, at least at first glance. However, considering the issues I experienced, I wouldn't say it was worth the money.
How long did it take to resolve the issue?
It took a few days to get in touch with support, and even then, they just blamed me for the problem. The server came back online after a week, but it was in a pretty sorry state.
Were there any other pros or cons?
The initial setup process was relatively painless, and the interface was easy to navigate. However, these were about the only redeeming qualities of my experience with Aeza.
What was the return policy like?
Unfortunately, I didn't get to test the return policy, since I was stuck with a non-functional server for most of the time.
check_circlePros
- •The initial setup process was a breeze, even for a hosting newbie like me.
- •The interface was easy to navigate, and I was able to get some decent test results out of the server.
- •The pricing was competitive, at least at first glance.
- •I did manage to get in touch with support eventually, even if it took a few days.
- •The server did come back online after a week, although it was in a pretty sorry state.
- •The build quality of the server was decent, I'll give them that.
cancelCons
- •The server crashed just hours after I paid, with no warning or support from Aeza.
- •Their support team was basically non-existent, and when I did get in touch, they blamed me for the problem.
- •The server was slow and unstable, even after it came back online.
- •I had to deal with a bunch of other users who were experiencing the same issues.
- •The whole experience was just a huge headache from start to finish.
- •I lost a bunch of time and money on this hosting disaster.
