Aeroflot Review: A Mixed Experience

Hello everyone! I'm excited to share my experience with Aeroflot, a Russian airline that has left me with mixed feelings.

This summer, I had the opportunity to fly with Aeroflot for the first time, and I must say, it was a pleasant surprise. I was impressed with the airline's website and app, which worked seamlessly without any issues. However, when I tried to purchase tickets online, I encountered some problems. The website and app kept giving me errors, and I had to contact customer support for assistance.

Unfortunately, the customer support team suggested that I use a paid service to book my tickets, which was not only inconvenient but also expensive. I decided to look for alternative options and ended up buying tickets from a third-party website. While this was not ideal, I was relieved to have finally secured my tickets.

Now, let's talk about the positives. Aeroflot's aircraft are modern and comfortable, with spacious cabins that offer ample legroom. The airline's staff is professional and courteous, and the in-flight meal service is excellent. I was impressed with the variety of food options, including sandwiches, salads, and snacks. The staff was also very attentive and made sure that I had everything I needed during the flight.

One of the highlights of my experience with Aeroflot was the airport transfers. I had three flights with transfers in Moscow, and I was impressed with how smooth and efficient the process was. The airport staff was helpful and made sure that I had a seamless transfer experience.

Another positive aspect of Aeroflot is its loyalty program, Aeroflot Bonus. While I had some issues with the program, I was impressed with the airline's efforts to improve it. However, I did encounter some problems with the program, including difficulties with registration and communication with the customer support team.

Overall, my experience with Aeroflot was mixed. While I was impressed with the airline's modern aircraft, comfortable cabins, and excellent in-flight meal service, I was disappointed with the issues I encountered with the website and app, as well as the loyalty program. I hope that Aeroflot will address these issues and provide a better experience for its customers in the future.

Thank you for reading my review, and I hope it helps you make an informed decision when choosing an airline for your next trip.

Editor's Summary

Aeroflot offers a mixed experience, with modern aircraft, comfortable cabins, and excellent in-flight meal service. However, the airline's website and app can be problematic, and the loyalty program needs improvement.

Featured FAQ

What is Aeroflot's loyalty program?Aeroflot Bonus is the airline's loyalty program, which offers rewards and benefits to its members.

How do I register for Aeroflot Bonus?You can register for Aeroflot Bonus on the airline's website or through the Aeroflot app.

What are the benefits of Aeroflot Bonus?Aeroflot Bonus members can earn miles and rewards, including free flights, upgrades, and priority check-in.

Can I use Aeroflot Bonus miles to book flights?Yes, Aeroflot Bonus members can use their miles to book flights, upgrades, and other rewards.

How do I contact Aeroflot customer support?You can contact Aeroflot customer support through the airline's website, app, or by calling their customer service number.

What are Aeroflot's baggage policies?Aeroflot offers free baggage allowance, but excess baggage fees apply. You can check the airline's website for more information.

Specifications

AircraftAirbus A320Seating Capacity180 passengersFlight Duration2 hoursIn-flight Meal ServiceExcellent