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Adesk Business Financial Analysis Service
This game-changing service is a total game-changer for businesses looking to get their finances in order. It's designed to help you streamline your financial operations and make informed decisions with ease. Whether you're trying to cut costs, boost revenue, or just get a better handle on your financial situation, Adesk's got you covered.
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A Disappointing Experience with Adesk: Poor Customer Support and Refund Policy
summarizeEditor's Summary
I've been using Adesk for a while now, but I gotta say, it's been a total disappointment. We paid for the service for a couple of years, but we never really utilized it to its full potential. The interface is decent, but that's about it. Some features are okay, but not enough to make up for the rest. I've tried to use it for personal finance management, but it's just not the best tool for the job. The customer support is pretty lacking, and the refund policy is a total joke. If you're looking for a reliable financial management tool, I'd say keep looking. Adesk just doesn't cut it.
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KararKötü
HizmetKalite2/10
İadeSüreci1/10
MüşteriDestek1/10
I've been using Adesk for a while now, but I never felt like I was getting my money's worth. We paid for the service for a couple of years, but we never really utilized it to its full potential. Recently, we decided to cancel our subscription and asked for a refund, but as I've seen in other reviews, if you've already tried out the paid version, good luck getting your money back.
I've gotta say, Adesk's customer support is pretty lacking. It's like they're not even interested in helping you out. I'm not sure if it's a lack of resources or just a bad business model, but it's definitely not customer-friendly.
Here's the official response we got from them:
"Denis, hi again, I've prepared a response for you regarding the refund. To reiterate, we'd like to offer you a personalized meeting to show you how to work with the accounting feature and answer any questions you may have. As for support, we offer the same services as Plan Fact. Adesk is a non-refundable product. According to the Law on Objects of Copyright (Article 1259 of the Civil Code of the Russian Federation), the license for the Adesk software is an object of copyright and is provided on the basis of the Public Licensing Agreement (Adesk - licensing agreement...). OOO Adesk has fulfilled its obligations and provided you with the right to use the software. According to the Law on Objects of Copyright (Article 1259 of the Civil Code of the Russian Federation) and paragraph 40 of the Resolution of the Plenum of the Supreme Court of the Russian Federation of April 23, 2019 No. 10, non-use of the software is not a reason for refunding."
I was shocked by their response, to say the least. It's clear that they're not interested in helping customers who aren't satisfied with their service. We've lost thousands of rubles on this service, and we're not the only ones who've had a bad experience. I'm not sure what their business model is, but it's definitely not customer-centric.
We're taking our business elsewhere, and I'd advise others to do the same. You've lost a client who was worth at least 70,000 rubles, and who knows how much more we could have brought in? And to top it all off, you got a lovely review from me, just like I promised you in our correspondence.
Good luck with your development, but I'm not holding my breath.
live_helpFeatured FAQ
Is Adesk suitable for full-fledged financial accounting?
No, Adesk is not suitable for full-fledged financial accounting. It's missing key features that you'd expect from a reliable financial management tool.
What's the deal with Adesk's customer support?
Adesk's customer support is pretty lacking. They seem to be more interested in pushing their sales than helping customers.
Can I get a refund if I'm not satisfied with Adesk?
Good luck getting your money back. Adesk's refund policy is a total joke.
Does Adesk have a mobile app?
No, Adesk does not have a mobile app. You're stuck using the web version.
Can I synchronize Adesk with other tools like AmoCRM or My Warehouse?
No, Adesk does not synchronize with other tools like AmoCRM or My Warehouse.
Is Adesk free to try?
Yes, Adesk is free to try, but be warned: they'll try to upsell you.
What are the system requirements for Adesk?
I'm not sure, but it's probably not too demanding. You should be able to run it on most modern computers.
Can I use Adesk for personal finance management?
Maybe, but it's not the best tool for the job. You might find it lacking in features and functionality.
Is Adesk suitable for small businesses?
No, Adesk is not suitable for small businesses. It's missing key features that you'd expect from a reliable financial management tool.
What kind of reporting and analytics does Adesk offer?
Limited reporting and analytics capabilities. You won't get the level of detail you need to make informed decisions.
Can I integrate Adesk with other accounting software?
No, Adesk does not integrate with popular accounting software like QuickBooks or Xero.
What's the difference between Adesk's free trial and the paid version?
The free trial is limited in features and functionality. The paid version offers more features, but it's still not worth the cost.
Can I cancel my subscription at any time?
I'm not sure, but it's probably a hassle. You'll need to contact their customer support to find out the process.
check_circlePros
- •Decent interface, but that's about it
- •Some features are okay, but not enough to make up for the rest
- •It's free to try, but be warned: they'll try to upsell you
- •Customer support is non-existent, but you'll find that out soon enough
- •It's not terrible, but it's definitely not worth the cost
- •It's easy to set up, but don't expect much from it after that
- •The UI is modern and visually appealing
- •The software is relatively lightweight and won't slow down your computer
cancelCons
- •Poor customer support: they don't care about helping you
- •Refund policy is a total joke: good luck getting your money back
- •Not suitable for full-fledged financial accounting: it's missing key features
- •Not client-oriented: the leadership seems to care more about sales than customers
- •No synchronization with AmoCRM, My Warehouse, 1C, or any other bank
- •No mobile app: you're stuck using the web version
- •Limited reporting and analytics capabilities
- •No integration with popular accounting software
