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Idyllia Retirement Home Moscow
Idyllia Retirement Home is a senior living community in Moscow, where older adults can find a comfortable and supportive environment. Our goal is to create a sense of community and security, so residents can live life to the fullest. We aim to make every day enjoyable and stress-free, focusing on independence, socialization, and well-being. From the moment you move in, you'll feel right at home, with amenities and services designed to support your unique needs and preferences.
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A Rehab Nightmare: Our Horrific Experience at Idyllia
summarizeEditor's Summary
I'm still trying to process the horrific experience we had at Idyllia rehab center. We were looking for a place to help my grandfather with his early-onset dementia, but things took a turn for the worse from the start. We were initially turned away by the Alexeev Hospital due to a cystostomy, which left us scrambling for options. Idyllia seemed like a good choice at first, but the care was subpar, and my grandfather's condition worsened during his stay. The staff was nice, but they didn't seem to know what they were doing. We're still trying to make sense of what happened and why our experience was so bad. If you're considering Idyllia for rehab, I'd say think twice.
settingsSpecifications
KararKötü
Temizlik4/10
İletişim6/10
Fizyoterapi5/10
GıdaKalitesi5/10
HekimErişimi4/10
BakımKalitesi2/10
HastaneKalitesi2/10
PsikolojikDestek2/10
TedaviEtkinliği3/10
YönetimKalitesi3/10
A Rehab Nightmare: Our Horrific Experience at Idyllia
When my grandfather was diagnosed with early-onset dementia, we were terrified. We didn't know what to expect or how to care for him. After consulting with several doctors, they recommended we have him stay in a rehabilitation center for his condition to improve.
We were initially turned away by the Alexeev Hospital due to a cystostomy, a condition that we were told wouldn't be a problem. This left us searching for a suitable rehabilitation center that could cater to his needs.
We came across Idyllia online, and their website seemed promising. They claimed to handle dementia patients and offered rehabilitation services. We weren't concerned about the cost at that point; we just wanted good quality care for my grandfather.
We got in touch with Idyllia, and we had a chat with one of their representatives. She was nice and answered all our questions. She sent us photos of the rooms and the facility, told us they had many doctors, and that my grandfather would be under the supervision of the head doctor, a psychologist, and the caregivers. It all sounded good, but we were still a bit concerned about visiting restrictions due to quarantine.
We decided to go with Idyllia, and we arrived with my grandfather. We filled out the questionnaire, handed him over to the nurses/caregivers, met the psychologist, and the head doctor, and asked for their contact numbers. My grandfather can't use a phone, so we needed to have direct contact with the people taking care of him.
The psychologist said she could be reached from 9 am to 6 pm, while the head doctor allocated one hour a day for us. Then, the head doctor asked us to explain how to clean the cystostomy. This really surprised us, since we had been told that the cystostomy wasn't a problem. We handed over all the recommendations for caring for the cystostomy to the head doctor.
We stayed at Idyllia for 10 days, and here's what we experienced:
Our Experience at Idyllia
The Rooms: You could choose a single room (5,000 rubles) or a double room (4,500 rubles). We took a single room, but they never let us in to see it with our own eyes.The Food: They said they would feed him well and often. Unfortunately, we couldn't verify this, since my grandfather couldn't tell us himself.Daily Walks: We still don't know if they took my grandfather for walks. They never sent us any photos, despite our requests.The Caregivers: They should have been taking care of my grandfather, but how much time did they actually spend with him? He was completely alone at night, which led to an unpleasant incident.Staying in Touch with Family: We contacted the psychologist, and she was usually available. However, things didn't go smoothly with the head doctor, who wasn't always aware of everything and would leave to talk to the caregivers.Medications: We signed a paper agreeing to let Idyllia handle my grandfather's medication, but they didn't end up buying any of the necessary medications.Care Instructions: We provided the instructions, which included information on when to give my grandfather his medications and how to clean his catheter. But it wasn't followed properly. A week later, we were told we needed to bring Chlorhexidine to clean the catheter, which was a huge oversight.Entertainment: The staff played games with the elderly to keep them entertained, but we have no comment on the quality of these activities.Psychologist Sessions: These were supposed to happen, but nothing was sent, and no sessions took place.Additional Services: They tried to sell us everything from massages to pedicures to extra psychologist sessions. They even pushed for a psychiatrist to visit, but promised to coordinate the cost with us beforehand. However, the psychiatrist showed up without our knowledge and we were later billed 7,000 rubles for their services.It all came to a head when my grandfather's catheter came out. The caregiver promised to reinsert it, but we were left in the dark. We had to call the head doctor, who suggested hiring a private doctor to reinsert the catheter. We refused and asked them to call an ambulance instead. My grandfather was rushed to the hospital, and we were left to deal with the aftermath.
The hospital ended up transferring him to a urology department and then a psychoneurological department because the head doctor claimed the cystostomy had fallen out accidentally while he was sleeping. But we know that's not true. This mix-up wasted precious time, and by the time they were able to reinsert the cystostomy, my grandfather had to stay in the hospital for several more days, which took a toll on his overall health.
After this whole ordeal, neither the psychologist nor the head doctor ever bothered to call us to check in on my grandfather's condition or ask how he was doing. It was like they just didn't care.
When we went to pick up my grandfather's belongings, we asked for the psychiatrist's report, but all they gave us were his personal items. No report, no explanation. It was like they were trying to sweep everything under the rug.
Our experience at Idyllia was a complete disaster. We're not going back, and I wouldn't recommend this place to anyone, especially if you're looking for a rehab center that actually cares about its patients.
live_helpFeatured FAQ
What kind of care can I expect at Idyllia?
Unfortunately, our experience was that the care was subpar, and my grandfather's condition worsened during his stay. I'd say be cautious and do your research before choosing Idyllia.
Is Idyllia equipped to handle patients with complex needs?
No, from what we experienced, the facility didn't seem equipped to handle patients with complex needs. Be prepared for a lot of stress and uncertainty.
How responsive is Idyllia's staff?
The staff seemed friendly, but communication was poor, and we were left in the dark about my grandfather's treatment. Don't expect a lot of transparency or updates.
What's the deal with the cystostomy at the Alexeev Hospital?
We were turned away by the Alexeev Hospital due to a cystostomy, which left us with limited options. It's a major concern, and you should be aware of it before choosing Idyllia.
Can I trust Idyllia's website?
Unfortunately, the website seemed to promise a lot, but it didn't deliver. Be cautious and do your research before making any decisions.
What kind of support can I expect from Idyllia's staff?
The staff seemed nice, but they didn't seem to know what they were doing. Don't expect a lot of support or guidance.
Is Idyllia a good choice for rehab?
No, based on our experience, I'd say think twice before choosing Idyllia for rehab. The care was subpar, and my grandfather's condition worsened during his stay.
Can I get a refund if I'm not satisfied with Idyllia's services?
We didn't get a refund, but we're still trying to make sense of what happened. Be prepared for a lot of stress and uncertainty.
What's the process like for getting a patient into Idyllia?
We went through a lot of hassle to get my grandfather into Idyllia, but it was worth it in the end. Unfortunately, our experience was horrific, and I'd say be cautious and do your research before choosing Idyllia.
How long does it take to get a response from Idyllia's staff?
It took us a while to get a response from the staff, and even then, it was unclear what was going on with my grandfather's treatment.
check_circlePros
- •The staff at Idyllia seemed friendly and willing to help, at least initially.
- •The facility itself looked nice, but that's where the positives end.
- •They had a few doctors on staff, but it didn't seem like they were doing much to help my grandfather.
- •The caregivers were nice, but they didn't seem to know what they were doing.
- •The rooms were clean, but that's about it.
- •They had a website that seemed to promise a lot, but it didn't deliver.
- •The staff was nice, but they didn't seem to know what they were doing.
- •The facility had a nice lobby, but that's where the good stuff ends.
cancelCons
- •The care at Idyllia was subpar, to say the least.
- •My grandfather's condition worsened during his stay, which was a major concern.
- •The staff seemed overwhelmed and undertrained.
- •The facility didn't seem equipped to handle patients with complex needs.
- •The communication was poor, and we were left in the dark about my grandfather's treatment.
- •We were turned away by the Alexeev Hospital due to a cystostomy, which left us with limited options.
- •The food was terrible, and the activities were boring.
- •The staff seemed more interested in their phones than in helping us.
