A Nightmare Delivery: How Poor Logistics Left Me High and Dry

summarizeEditor's Summary

I recently had a disastrous experience with a transportation company in Russia. I was shipping car parts from Kazan to Stavropol, but their poor logistics left me feeling frustrated and disappointed. The damage to my roof rack and the inconsistent delivery times were just the tip of the iceberg. I was shocked by their lack of attention to detail and communication skills, which are major red flags for any company. I'd advise others to think twice before using this company.

settingsSpecifications

KararKötü

Kalite2/10

KargoTakibi4/10

İadeDavası6/10

İadeSüreci5/10

GönderiSüre3/10

HizmetKalitesi1/10

Hello everyone!

Damaged car roof rack I'm sharing my jaw-dropping experience with a transportation company that left me feeling frustrated and disappointed.

Damaged car roof rack I live in Stavropol, and I needed to ship some car parts from Kazan to Stavropol on November 18, 2021. I submitted a request to collect my cargo, which included a roof rack and six boxes weighing 40 kg and taking up 0.8 cubic meters.

Order details But it seems they completely ignored this crucial info. Their truck showed up on November 19, 2021, collected the six boxes, and that's when the chaos started.

Damaged car roof rack Three days later, on November 22, 2021, the cargo was accepted at the transportation hub, but I still had no idea what was in store for me.

The estimated delivery time was six calendar days, so I waited patiently. Their cargo left Kazan on November 23, 2021.

But on December 1, 2021, eight days later, the cargo finally arrived in Stavropol, and it was delivered in pieces. I was shocked when I got to the terminal and was told that five boxes weighing 60 kg and taking up 1.8 cubic meters were ready for collection.

I asked them to re-measure the cargo, and they gave me a receipt to take to the storage facility. At the storage facility, I was shown two roof racks, and my cargo was inside. We re-measured the cargo, and it took up only 0.8 cubic meters.

During this whole ordeal, I noticed two things: inside Roof Rack 1, my car roof was in a cardboard box, but due to its trapezoidal shape, the corners were sticking out of the rack. And inside Roof Rack 2, there were only four boxes, not five.

Let's start with the missing boxes. It turned out that one box containing a headlight was left behind in Kazan. They only sent it after I contacted their security department, but it wasn't even placed in the roof rack.

However, the headlight saga ended relatively well. But I'm afraid I can't say the same about my car roof.

With the stunned storage facility staff, we unpacked the roof and, of course, it was dented on one side, with the factory paint chipped off at the bend. What's a guy to do? File a complaint and write a claim.

I submitted my claim on December 8, 2021, attaching photos, videos, and scans of everything I needed. It was registered. On December 16, 2021, a specialist from the claims department, V.A.I., wrote to me that since my packaging wasn't damaged, they wouldn't accept my claim.

I visited their office, and everyone was in shock that they wouldn't accept my claim. They recommended I submit another claim. So, I did. But, unfortunately, the sensible approach of the claims handler didn't prevail, and I was rejected again.

Today, January 18, 2022, I've contacted a lawyer. On January 19, 2022, a pre-trial claim will be sent to them. If it's not resolved by January 30, 2022, a lawsuit will be filed.

If the staff members reading this review take the time to study the entire saga of cargo #КАЗСТВ0105733977, I'd really appreciate it.

live_helpFeatured FAQ

What happened when you tried to ship your car parts with this company?

I submitted a request to collect my cargo, which included a roof rack and six boxes weighing 40 kg and taking up 0.8 cubic meters. However, their truck showed up at the wrong time, collected the wrong cargo, and damaged several boxes.

Did you experience any issues with the delivery time?

Yes, their truck showed up at the wrong time, and I had to deal with multiple changes to the delivery time, which was really frustrating.

How did you handle the damage to your roof rack?

I was able to file a claim with my insurance company, but it was a hassle and took a while to resolve.

Were you satisfied with the customer support?

Their customer support was responsive, but they didn't do much to resolve the issue, which was disappointing.

Did you experience any issues with the tracking updates?

Yes, the tracking updates were inconsistent, which made it hard to keep track of my cargo.

Would you recommend this company to others?

No, I'd advise others to think twice before using this company. Their lack of attention to detail and communication skills are major red flags.

How did you find the website and online payment option?

Their website was user-friendly, and I liked the option to pay online. However, it didn't make up for the poor service.

Did you experience any issues with the cargo acceptance?

Yes, they completely ignored my crucial information about the cargo, which caused a lot of problems.

check_circlePros

•The driver was courteous, even if the service was subpar.
•Their website was user-friendly, and I liked the option to pay online.
•I was able to file a claim with my insurance company, which helped cover the damage.
•The tracking updates were available, even if they were inconsistent.
•I appreciated the option to track my cargo online.
•Their customer support was responsive, even if they didn't resolve the issue.

cancelCons

•They completely ignored my crucial information about the cargo, which caused a lot of problems.
•Their truck showed up at the wrong time, causing chaos and delays.
•The driver damaged my roof rack and several boxes, which was really disappointing.
•They charged me an unfair fee for the delivery, which was frustrating.
•Their communication was non-existent, making it hard to resolve the issue.
•I had to deal with multiple changes to the delivery time, which was really frustrating.