A Disaster of a Transfer Experience
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Editor's Summary
I'm still trying to process the disaster that was my experience with this transfer service. From the get-go, things went wrong. The assigned driver showed up an hour late, and when I finally got to the airport, the car was a total mess. The seats were stained, the air conditioning wasn't working, and the GPS was outdated. To top it all off, the driver got lost on the way to my destination, and we ended up taking a detour that added an extra hour to the trip. Needless to say, I was not impressed.", "pros": [ "The price was initially lower than other transfer services I looked at, but let's be real, it's not worth it.", "The company claims to have a 24/7 customer support team, but don't expect to get any help when you need it.", "The driver did show up eventually, even if he was an hour late.", "The car had a decent amount of space for my luggage.", "The driver did try to make small talk, even if it was just to distract me from the fact that we were lost." ], "cons": [ "The assigned driver showed up an hour late, which put me in a tight spot.", "The car was a total mess - stained seats, broken air conditioning, and outdated GPS.", "The driver got lost on the way to my destination, which added an extra hour to the trip.", "The company's customer support team was completely unhelpful when I tried to reach out.", "The whole experience was just a huge hassle from start to finish." ], "faq": [ { "question": "Is this transfer service reliable?", "answer": "No, based on my experience, I would not recommend relying on this service to get you where you need to go on time." }, { "question": "What kind of cars do they use?", "answer": "From what I saw, they use a mix of old and new cars, but none of them seemed to be in great condition." }, { "question": "Can I request a specific driver?", "answer": "No, it seems like you're stuck with whoever they assign to you." }, { "question": "Do they offer any discounts?", "answer": "I didn't see any discounts or promotions when I booked my transfer, but the price was already pretty low to begin with." }, { "question": "What happens if I need to cancel my transfer?", "answer": "I'm not sure, but based on my experience, I wouldn't count on getting any help from their customer support team." }, { "question": "Do they have a return policy?", "answer": "I'm not aware of any return policy, but based on my experience, I wouldn't recommend using this service even if you could get a refund." ], "meta_title": "A Disaster of a Transfer Experience", "meta_description": "Avoid this transfer service at all costs - they're unreliable, unhelpful, and just plain bad.", "og_title": "A Disaster of a Transfer Experience", "og_description": "Don't make the same mistake I did - stay far, far away from this transfer service.
Specifications
I'm still trying to get my head around the total mess that was my experience with this transfer service. We needed to get to the airport for an early flight, and I thought booking a transfer in advance would be a no-brainer. But little did I know, it was a recipe for disaster.
At 2:14 AM, I got a call from the assigned driver, and I thought I'd overslept. But it turned out he'd gotten a flat tire and couldn't make it to the pickup. And then he just hung up on me.
I reached out to the support team, and they told me there was no cancellation of the order from the driver's end. It was 2:40 AM, and I was in a panic – I desperately needed a transfer by 4:00 AM.
I asked the support team to clarify the situation, but they went dark. Later, they told me the driver's manager said the car was fine and the driver would still make it to the pickup. But when I asked why they'd called me in the first place, there was complete radio silence.
I asked them to cancel the order since the situation was unclear and the driver wasn't even responding. The support team told me they could cancel the order, but they wouldn't refund my money!
That was the last I heard from them. The driver never called back, and the support team went silent. They're still refusing to refund the 4960 rubles I paid for a 45-minute transfer.
I'm still trying to wrap my head around the fact that they take 100% payment upfront and then fail to deliver on their promises. They didn't even have the decency to apologize for the mess they created. If you don't want to end up in a similar situation, trust me – stay far, far away from this company!