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A-Aisberg Appliance Repair in Moscow
Got a busted washing machine or fridge? Don't sweat it - our team at A-Aisberg Appliance Repair in Moscow will fix it for you. We're your best bet for reliable appliance repair in the city, and we'll get you back to your day in no time.
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A Red Flag in the Iceberg: My Harrowing Experience with A-Aysberg Repair Services
summarizeEditor's Summary
I'm still trying to process the whole ordeal with A-Aysberg Repair Services. They promised a free diagnosis, but what I got was a hefty price tag and some seriously shady business practices. The technician's attitude was off-putting, and the prices were totally outrageous. What really got my goat was the 3,250 ruble 'service fee' that wasn't even explained. Let's just say I won't be taking my business – or my washing machine – back to them anytime soon.
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Kalite2/10
İletişim1/10
HizmetKalitesi2/10
A Red Flag in the Iceberg: My Harrowing Experience with A-Aysberg Repair Services
I recently had a pretty rough experience with a washing machine repair service called A-Aysberg. When my machine broke down, I gave them a call, and they promised to send a technician to diagnose the issue for free. Sounds too good to be true, right?
The technician showed up with a colleague, and I was taken aback when they both came in, saying 'we're both here.' I jokingly asked if one of them couldn't handle it alone, and the other just shrugged. It turned out the second guy was just there to 'supervise.'
After inspecting the machine, the technician claimed that the heating element and lock needed to be replaced, and quoted me a whopping 16,000-18,000 rubles. I was shocked, as the lock alone should have cost between 800-1,300 rubles. When I asked why the price was so high, they said it was because they only use original parts.
But here's the kicker: the technician had already started filling out a receipt, and when I asked him what the 3,250 ruble charge was for, he said it was for the diagnosis. I pointed out that they had never mentioned anything about a diagnosis fee before, and he just shrugged and said 'that's just how it is.'
I called the customer service number and asked to listen to the previous conversations with the technicians. The representative became agitated when I asked to hear the other conversations, saying 'I don't have time to listen to all these conversations.' I told them I wouldn't pay the post-factum charges, and they threatened to report me to the police and blacklist me in the city.
I won't be using their services again, and I'm warning others to be cautious of companies like A-Aysberg that seem too good to be true. Here are some takeaways:
Don't pay for services that aren't clearly explained upfront.
Don't let the technician's colleague into your home, especially if you're a single woman. Let the technician in, and have the other person wait outside.
Remove their magnets from your fridge and door so your neighbors don't get taken advantage of.
My experience with A-Aysberg was a wake-up call for me. It made me realize how important it is to be vigilant when dealing with repair services. I've learned to always ask questions, to never assume that something is free or included, and to always read the fine print.
Looking back, I can see that there were several red flags in the iceberg. The technician's colleague, the high price quote, and the hidden diagnosis fee were all warning signs that something was off. If I had been more careful, I might have avoided the whole situation.
So, to anyone who is considering using A-Aysberg or any other repair service, I would say be cautious. Do your research, read reviews, and ask questions. Don't be afraid to walk away if something doesn't feel right. Your wallet and your sanity will thank you.
That's my story. I'm sharing this experience to help others avoid getting taken advantage of by companies with hidden agendas.
live_helpFeatured FAQ
What kind of services does A-Aysberg Repair Services offer?
A-Aysberg Repair Services claims to offer washing machine repair services, but their prices and business practices are definitely questionable
Are the technicians at A-Aysberg Repair Services certified?
I couldn't find any information about the technicians' certifications or qualifications, which is a major concern
Can I trust A-Aysberg Repair Services with my washing machine?
Based on my experience, I would not recommend trusting A-Aysberg Repair Services with your washing machine – it's just not worth the risk
Do A-Aysberg Repair Services offer any warranties or guarantees?
I couldn't find any information about warranties or guarantees offered by A-Aysberg Repair Services, which is a major oversight
How long does it take for A-Aysberg Repair Services to fix a washing machine?
From my experience, it took them a few days to fix the issue, but the process was frustrating and costly, to say the least
Can I get a refund if I'm not satisfied with A-Aysberg Repair Services?
I'm not sure about the refund policy, but I would recommend exercising extreme caution when dealing with A-Aysberg Repair Services
Does A-Aysberg Repair Services have a physical address?
I couldn't find any information about A-Aysberg Repair Services' physical address, which is a major red flag
Can I contact A-Aysberg Repair Services directly?
You can try contacting A-Aysberg Repair Services directly, but be prepared for a potentially frustrating experience – it's not worth the hassle
check_circlePros
- •The technician showed up on time, which was a minor plus
- •They used original parts (although at an inflated price, naturally)
- •There was a 'supervisor' on site, I guess that's a thing
- •The technician was friendly at first, but that didn't last
- •They did eventually fix the issue, but at what cost?
- •The washing machine is working again, for now at least
cancelCons
- •Shady business practices from the get-go, no question
- •Outrageous prices for 'original' parts, plain and simple
- •The 'service fee' was a total mystery, and not a pleasant one
- •The technician's attitude was off-putting, to say the least
- •Lack of transparency about costs and services was a major red flag
- •No clear pricelist or estimates provided, which is just basic customer service
