Editor's Summary

Usmall is a great resource for purchasing branded items from the US, but be prepared for some issues with order cancellations and returns. The store's policy and customer support can be frustrating at times, but the quality and authenticity of the products are generally good.

Introduction

Hello everyone! I've been a loyal customer of Usmall for over a year now. This online store allows you to purchase branded items from the US. Given the current situation in our country, this service is like a 'beacon of hope' for those who can't live without European brands.

I was introduced to Usmall by a friend, and in October last year, I made my first order. Little did I know what was in store for me...

Interface

Overall, it didn't take me long to get used to the website's interface and navigation. I started making purchases directly from the site, and only later discovered that they have their own app.

However, I found the app to be somewhat buggy and not fully developed. It would often crash and log me out. Nevertheless, I still use it, and I prefer browsing the website through my browser.

Catalog

The product catalog is quite concise, with only 8 main categories and logical subcategories. However, I mostly rely on the search function.

The search function works flawlessly, finding products regardless of whether I search in Russian or English.

Registration and Ordering

Registration on the site is straightforward. You simply provide your phone number and email, and the site sends you a password. Once you log in, you gain access to your personal account. To place an order, you need to fill in your personal details, including your passport information and tax ID number (for customs purposes), and choose a Boxberry pickup point (the store only works with this courier service).

Next, you add items to your cart and pay directly on the site.

Referral Program and Personal Account

Over the past year, the store has introduced several perks. For example, their referral program rewards you with money for each friend's orders. They've also implemented a personal account system, which handles all money transactions and returns.

However, this new system has its drawbacks, especially when it comes to withdrawing money. It can take up to 7 days, depending on your bank.

Orders, Delivery, and Returns

After placing an order, it goes through a lengthy processing period. The store acts as a middleman, finding and purchasing items from US stores. They also handle customs clearance, but you pay a commission and delivery fee.

I've had my fair share of issues with order cancellations and returns. Sometimes, items are not available, and you're left with a partially fulfilled order. The store's policy is to only refund the unavailable items, leaving you with a partially fulfilled order.

Purchases

I mostly buy women's and children's clothing, personal care items, and cosmetics. I've also ordered shoes and bags.

However, I've had some issues with sizing. The store doesn't provide size charts for each brand, and you need to contact customer support or search for the information online.

Quality and Authenticity

I've never had any issues with the quality or authenticity of the products. I've purchased several items from the same brands in their official stores, and the quality is the same.

However, I've heard some rumors about the store selling counterfeit items. I can't confirm this, but I can say that I've never had any issues with the products I've received.

Expert OpinionUsmall is a great resource for those who want to purchase branded items from the US. However, the store's policy and customer support can be a bit frustrating at times. Be prepared for some issues with order cancellations and returns, and don't be afraid to contact customer support if you have any questions or concerns.

Featured FAQ

What is Usmall?Usmall is an online store that allows you to purchase branded items from the US.

How does Usmall work?Usmall acts as a middleman, finding and purchasing items from US stores and handling customs clearance.

What are the benefits of using Usmall?Usmall offers a referral program, a personal account system, and competitive prices.

What are the drawbacks of using Usmall?Usmall has a lengthy processing period, issues with order cancellations and returns, and a frustrating customer support.

Is Usmall a reliable store?Usmall is generally a reliable store, but be prepared for some issues with order cancellations and returns.

Can I return items if they don't fit?Unfortunately, Usmall's policy is to only refund unavailable items, leaving you with a partially fulfilled order.