Avoid This Tour Operator at All Costs!

We strongly advise against using Rusky Express tour operator due to their poor service, lack of attention to detail, and unprofessional staff. Our experience was marred by a series of unfortunate events, including the breakdown of our guide's leg, poor communication, and unprofessional behavior from the new guide.

This review is a warning to potential tourists about the poor service and treatment they can expect from the tour operator 'Rusky Express'.

Our ExperienceWe booked the Imperial Cities + Southern Morocco tour for October 11-17, 2024, and were initially excited about the prospect of exploring this beautiful country. However, our experience was marred by a series of unfortunate events that left us feeling frustrated, disappointed, and even humiliated.

The Problems Started EarlyOur tour began on a positive note, with a small group of 11 people and a comfortable microbus. However, things took a turn for the worse when our guide, Inna, broke her leg. Instead of finding a replacement guide or alternative solutions, the tour operator simply added us to a larger bus with over 30 tourists, where we were herded around like sheep.

The new guide was unprofessional, unhelpful, and even aggressive, refusing to answer our questions or provide any meaningful information about the places we visited. We were forced to listen to him barking orders and making excuses, while struggling to keep up with the large group.

The Final StrawThe final insult came when we were offered a paltry 20 euros as compensation for our troubles. This was a slap in the face, considering the money we had spent on the tour and the stress we had endured.

Expert OpinionWe strongly advise against using this tour operator, especially for those who value good service, respect, and a positive experience. The company's lack of attention to detail, poor communication, and unprofessional staff make it a recipe for disaster.

Frequently Asked QuestionsQ: What happened during the tour?A: Unfortunately, our tour was marred by a series of unfortunate events, including the breakdown of our guide's leg, poor communication, and unprofessional behavior from the new guide.

Q: What kind of compensation did you receive?A: We were offered a paltry 20 euros as compensation for our troubles, which was a slap in the face considering the money we had spent on the tour.

Q: Would you recommend this tour operator?A: No, we strongly advise against using this tour operator due to their poor service, lack of attention to detail, and unprofessional staff.

Q: What can you expect from the tour?A: Unfortunately, our experience was not what we expected. We were herded around like sheep, forced to listen to an unprofessional guide, and struggled to keep up with the large group.

Q: Can you get a refund?A: We are not sure, but we would recommend contacting the tour operator directly to inquire about their refund policy.

Pros:- Initial positive experience with our guide, Inna- Comfortable microbus- Small group size- Good communication from the tour operator initially- Opportunity to explore MoroccoCons:- Poor communication from the tour operator- Unprofessional behavior from the new guide- Lack of attention to detail- Uncomfortable and stressful experience- Paltry compensation offeredmeta_title: Avoid Rusky Express Tour Operator

meta_description: Read our review of the Imperial Cities + Southern Morocco tour with Rusky Express and learn why you should avoid this tour operator at all costs.

og_title: Rusky Express Tour Operator Review

og_description: Read our review of the Imperial Cities + Southern Morocco tour with Rusky Express and learn why you should avoid this tour operator.

slug: rusky-express-tour-operator-review