Ein Desaster bei der Reisebuchung - keine Vertrautheit mehr!

Honestly, I was absolutely disappointed with the booking process at your company. I've booked with you countless times before, but this time it was a complete disaster!

I had booked a holiday in Hurghada on February 1st, 2025 at 21:15, from February 6th to 16th in a 5-star hotel. My mother had also booked a holiday in Hurghada, but in a different hotel. Her booking confirmation arrived the very next day, while I was still waiting for a response. I called, sent an email, but nobody reacted. I was simply ignored!

On February 2nd, 2025, my friend had booked a holiday in this hotel for 9 days. Her booking confirmation also arrived the very next day. However, I was still waiting for a response from your company. The staff member told me that the booking was not yet confirmed and that I should call back the next day. The next day, I called again and was ignored once more. The staff member told me that the booking couldn't be confirmed because the rooms weren't available. But then he offered me another holiday in the same hotel for the same number of nights, but at a higher price of around 60,000 euros. That was a slap in the face!

I had decided not to book the holiday, but then another staff member came along and offered me the same holiday, but with a different room category. I wasn't interested, though. I wanted to know why I couldn't book the same holiday that I had originally booked. The staff member told me that the booking couldn't be confirmed because the rooms weren't available. But then he offered me another holiday that cost around 80,000 euros. That was a slap in the face!

I decided not to book the holiday. I'm disappointed with the booking process at your company. I've booked with you countless times before, but this time it was a complete disaster!

I'm feeling anxious and my holiday is now ruined because I didn't get a clear answer from your company. I decided not to book the holiday and I'll never book with you again.

I decided not to book the holiday. I'm disappointed with the booking process at your company. I've booked with you countless times before, but this time it was a complete disaster!

I'm feeling anxious and my holiday is now ruined because I didn't get a clear answer from your company. I decided not to book the holiday and I'll never book with you again.